Relationship Manager Opportunity at L&T SuFin – Drive the Future of B2B Commerce

Are you a dynamic sales professional passionate about the B2B marketplace revolution? L&T SuFin is inviting skilled Relationship Managers to join our team in Kolkata. This is your chance to be part of a transformative journey, leveraging the robust ecosystem of L&T to reshape the way SMEs conduct business.

About L&T SuFin

L&T SuFin is a pioneering B2B e-commerce platform launched by Larsen & Toubro (L&T), a leader in engineering, procurement, and construction. This digital marketplace is designed to facilitate seamless transactions between SME buyers and sellers, focusing primarily on construction and industrial goods and services. By integrating L&T’s extensive experience in procurement, logistics, finance, and IT solutions, SuFin empowers businesses to access a broader market, optimize procurement costs, and ensure quality service delivery.

Through this innovative platform, SMEs can expand their market outreach, find competitive products and services, and benefit from a reliable and efficient digital ecosystem. L&T SuFin stands as a testament to L&T’s legacy of excellence, innovation, and unwavering commitment to business enablement.

Role Overview: Relationship Manager

L&T SuFin is seeking highly motivated Relationship Managers to drive engagement and transaction volumes on the platform. This is an excellent opportunity for professionals with a passion for sales and customer relationship management, particularly those with a background in BFSI sectors such as SME Banking, Business Banking, and Trade Finance.

Position Type: Permanent
Location: Kolkata
Experience Required: 3 to 6 years (up to 12 years considered for exceptional candidates)
Educational Qualification:

• Preferred: MBA in Marketing

• Minimum: Bachelor’s Degree (BCom or equivalent)

• Additional Advantage: Program in Project Management Level-1 Certification

Industry Preference: Candidates from BFSI sales background focusing on SME and Business Banking segments are highly preferred.

Key Responsibilities

As a Relationship Manager at L&T SuFin, you will play a critical role in onboarding customers and driving platform adoption. Key duties include:

1. Customer Acquisition and Platform Engagement

• Buyer Onboarding: Identify and onboard SME buyers onto the L&T SuFin platform, ensuring a smooth registration and engagement process.

• Transaction Induction: Motivate and assist buyers in initiating transactions on the platform to achieve sales targets.

• Market Expansion: Strategically identify new market opportunities to extend platform reach and strengthen buyer-seller connectivity.

2. Revenue Growth and Target Achievement

• Sales Target Ownership: Take full responsibility for meeting and exceeding revenue goals and transaction volume targets.

• Solution Selling: Offer customized, platform-centric solutions aligned with client needs, enhancing user experience and satisfaction.

• Cross-sell and Up-sell: Deepen client relationships by identifying cross-sell and up-sell opportunities across L&T’s diverse offerings.

3. Financial Facilitation

• Credit Advisory: Assess customer profiles and recommend suitable banking or NBFC partners for financing needs.

• Loan Coordination: Work closely with partner banks and NBFCs to ensure seamless loan and finance facilitation for customers.

4. Relationship Management and Client Retention

• Relationship Building: Establish, nurture, and sustain long-term relationships with clients, ensuring customer loyalty and retention.

• Customer Insights: Regularly gather customer feedback to inform platform improvements and tailor services to market demands.

Ideal Candidate Profile

Successful candidates must demonstrate a robust sales track record, relationship management skills, and a commitment to driving customer success.

Key Competencies

• Relationship Management Expertise: Proven ability to build and manage lasting customer relationships, understanding client needs and providing suitable solutions.

• Sales Acumen: Strong capabilities in sales planning, negotiation, and closing deals.

• Effective Communication: Exceptional verbal and written communication skills in English, Hindi, and the local language.

• Customer-Centric Mindset: Ability to deliver a superior customer experience by identifying client challenges and aligning platform solutions.

• Market Intelligence: Deep understanding of the SME sector and financial services landscape.

• Stable Career Progression: Preference for candidates with a consistent and progressive career history.

Desired Skills

• Expertise in the B2B sales cycle and client onboarding processes.

• Sound knowledge of financing options and trade finance.

• Strategic thinking with the ability to foresee market trends.

• Ability to work independently and manage end-to-end sales cycles.

• Proficiency in using CRM tools and digital platforms for customer engagement.

Why Join L&T SuFin?

1. Be Part of a Digital Revolution

L&T SuFin is at the forefront of digital transformation in B2B commerce. As a Relationship Manager, you’ll be integral to creating a thriving marketplace ecosystem where SMEs can flourish.

2. Leverage L&T’s Brand Legacy

Larsen & Toubro’s unparalleled brand reputation lends credibility and trust to your sales efforts, ensuring higher customer confidence and faster conversions.

3. Professional Growth and Career Advancement

L&T SuFin offers a robust career path with opportunities for growth in sales leadership roles. Employees benefit from extensive learning and development programs designed to hone professional and leadership skills.

4. Competitive Compensation and Benefits

Enjoy a rewarding career with a competitive salary package, performance incentives, and comprehensive benefits, including health insurance, leave benefits, and professional training programs.

How L&T SuFin Empowers the B2B Marketplace

L&T SuFin differentiates itself through:

• Streamlined Procurement: Simplified, digital procurement processes, saving SMEs valuable time and effort.

• Quality Assurance: Verified sellers and quality control mechanisms to ensure buyers receive the best products and services.

• Financial Assistance: Access to credit and financing options tailored to the unique needs of SMEs.

• Logistics Support: Integrated logistics solutions to facilitate timely delivery of goods and services.

• IT-Enabled Efficiency: Advanced digital tools and analytics for an enhanced user experience.

By bringing together buyers and sellers on a common platform, L&T SuFin reduces transaction costs, improves procurement efficiency, and accelerates business growth for SMEs across India.

Candidate Success Tips

If you are considering applying for the Relationship Manager role at L&T SuFin, here are a few tips to enhance your application:

• Highlight your track record in B2B sales or SME banking.

• Showcase your ability to manage client relationships and drive customer success.

• Emphasize your familiarity with financial products like SME loans, trade finance, and working capital loans.

• Demonstrate your digital proficiency and comfort with CRM tools.

• Reflect a stable career trajectory and commitment to long-term growth.

Application Process

Qualified candidates are encouraged to submit their updated resumes through L&T’s official careers portal or via the specified job listing platforms. Ensure your application reflects your relevant sales experience, academic qualifications, and any additional certifications that may strengthen your profile.

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Seize the opportunity to be a part of L&T SuFin’s dynamic team and shape the future of B2B commerce in India. Apply today and embark on a career journey that promises innovation, growth, and impact!

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