Job Opportunity: Technical Support Executive – US Voice Process at Helite Solutions
Helite Solutions, a leading provider of backend support services for the hospitality sector, is offering an exciting opportunity for individuals to join their dynamic team as Technical Support Executives in the US Voice Process. If you are passionate about providing excellent customer service and have a knack for technical problem-solving, this role could be the perfect fit for you. This position is ideal for freshers who are looking to build their careers in the technical support domain and enhance their skills in a professional environment.
Company Overview: Helite Solutions
Helite Solutions specializes in delivering backend support services to clients in the hospitality industry across the United States. With a strong commitment to ensuring seamless service delivery, we operate around the clock to provide continuous technical assistance, which enhances client operations and improves the overall customer experience. Our team is dedicated to offering consistent, high-quality support, making us a trusted partner for our clients in the hospitality sector.
At Helite Solutions, we aim to be the go-to resource for our clients, providing expert solutions, fast response times, and unparalleled customer care. We focus on customer satisfaction, ensuring that all technical issues are resolved quickly and efficiently, allowing our clients to focus on running their businesses.
Job Description: Technical Support Executive – US Voice Process
The role of a Technical Support Executive at Helite Solutions involves addressing and resolving technical issues that our clients face with our software and website. As part of our US Voice Process team, you will be responsible for delivering excellent customer service and ensuring our clients’ technical issues are handled effectively and professionally. If you possess strong communication skills and a deep understanding of technical troubleshooting, this role offers a great opportunity to enhance your career in technical support.
Key Responsibilities:
Troubleshooting and Issue Resolution:
Address and resolve technical issues related to our software, website, and other tech platforms.
Use your technical expertise to troubleshoot and solve software-related problems, ensuring smooth usage for customers.
Conduct detailed software malfunction analysis by testing various scenarios and identifying areas of improvement.
Customer Interaction:
Provide timely and accurate responses to customer inquiries through multiple communication channels, including phone, email, and chat.
Ensure customer satisfaction by providing high-quality, professional, and friendly technical support.
Follow up with clients to confirm that their issues have been successfully resolved.
Manage and resolve conflicts or technical issues that may arise during customer interactions, providing calm and efficient solutions.
Product Knowledge & Education:
Educate customers on the latest features and functionalities of our software.
Provide guidance on how to create detailed reports and make the most of our platform’s tools.
Stay updated with the latest technical trends and product knowledge to offer clients the best solutions.
Reporting & Feedback:
Solicit customer feedback and relay it to our team for further product development and continuous improvement.
Take responsibility for onboarding management, helping customers understand how to use our products from start to finish.
Multitasking & Professionalism:
Demonstrate strong multitasking abilities while paying attention to detail, ensuring that no customer concern goes unnoticed.
Maintain professionalism in all customer interactions and ensure that every issue is resolved to the customer’s satisfaction.
Technical Documentation:
Maintain clear and concise records of client issues and resolutions for future reference and quality control.
Collaborate with other teams to develop technical documentation, FAQs, and user guides to assist customers.
Continual Improvement:
Constantly improve personal knowledge of company policies and procedures.
Participate in ongoing training programs to enhance your technical and customer service skills.
Key Requirements for the Job:
To qualify for the position of Technical Support Executive in the US Voice Process, candidates must meet the following requirements:
Educational Qualification:
A candidate must possess a graduate degree in any of the following disciplines:
B.Com
BA
M.Com
MA
BBA/BBM
BCA
BE/B.Tech
MBA/PGDM
BSc
MCA
ME/M.Tech
MS
MSc
Freshers are encouraged to apply. This is an excellent opportunity for entry-level candidates to begin their careers in technical support and customer service.
Technical Skills:
Proficiency in MS PowerPoint, MS Word, and MS Excel is essential.
A basic understanding of troubleshooting software and technical systems is beneficial but not mandatory.
Familiarity with IT support tools and ticketing systems is a plus.
Soft Skills:
Strong communication skills, particularly in English, are required to interact effectively with clients in the US.
Ability to handle customer inquiries and complaints with professionalism and patience.
Strong problem-solving abilities and attention to detail.
Work Environment:
This is a Full-Time, In-Office Role based in Tirunelveli, Tamil Nadu. It is not a work-from-home opportunity.
Salary and Benefits:
The salary for the Technical Support Executive – US Voice Process position ranges from ₹16,000 to ₹20,000 per month. The exact salary will be determined based on the candidate’s qualifications and interview performance. Additional benefits may be provided based on the company’s policies.
Hiring Process:
The hiring process for this position involves multiple steps to ensure that we select the best candidates:
Aptitude Test: This will assess the candidate’s logical reasoning and problem-solving abilities.
Group Discussion (GD): If necessary, a group discussion may be conducted to evaluate communication and interpersonal skills.
Technical Test: This will focus on evaluating the candidate’s technical knowledge and troubleshooting abilities.
Face-to-Face Interview: The final round will involve a one-on-one interview where the candidate’s communication skills, problem-solving abilities, and cultural fit within the team will be assessed.
Candidates should be prepared for a comprehensive selection process to ensure they meet the necessary qualifications and standards required for the role.
Why Choose Helite Solutions?
Helite Solutions offers a supportive and collaborative work environment where employees can grow and develop their skills. As a part of our team, you will have the opportunity to work with cutting-edge technology and provide exceptional service to clients in the hospitality industry.
Our company values professional growth and continuous learning, and we offer various training programs to help you excel in your role. Whether you’re looking to expand your technical skills or enhance your customer service abilities, Helite Solutions offers the right platform to achieve your career goals.
Conclusion:
If you’re passionate about technology, problem-solving, and providing excellent customer service, the role of Technical Support Executive – US Voice Process at Helite Solutions could be your next career move. With an attractive salary range, excellent growth opportunities, and a collaborative work environment, this is an opportunity not to be missed.
Apply today and join a leading company that specializes in offering top-notch technical support to clients in the hospitality industry. We look forward to having you as a part of our talented team!