Microsoft Technical Support Engineer (Azure) – Full-Time Remote Opportunity

Microsoft Technical Support Engineer (Azure) – Full-Time | Remote Flexibility

Job Number: 1814663
Date Posted: March 19, 2025
Work Location: Up to 50% work from home.
Travel Requirement: 0-25%
Role Type: Individual Contributor
Employment Type: Full-Time
Profession: Technical Support
Discipline: Technical Support Engineering

Join Microsoft’s Customer Experience & Success (CE&S) Team.

Microsoft’s Customer Experience & Success (CE&S) organization is a global team of over 17,000 professionals dedicated to delivering exceptional customer support experiences. The mission is to empower customers to unlock their full potential by leveraging Microsoft’s cutting-edge products and services. Our commitment to customer satisfaction is driven by innovation, technical excellence, and a customer-first approach.

Within CE&S, the Customer Service & Support (CSS) division builds trust and confidence by ensuring seamless support experiences. By leveraging AI-powered solutions, we assist businesses, partners, and individual users in resolving issues efficiently and securely, preventing potential problems, and maximizing their Microsoft investment.

We are actively looking for technical support engineers with a passion for technology and customer success. In this role, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and continuously enhance your technical expertise. This position offers a fantastic opportunity to grow your career, strengthen problem-solving skills, and develop deep technical proficiency.

Why Join Microsoft’s Azure Support Team?

Are you interested in the cloud computing industry? Microsoft Azure is a rapidly growing leader in the cloud market, providing organizations with scalable, reliable, and globally distributed cloud services. The Azure platform enables businesses and developers to build, test, and deploy solutions in the cloud efficiently. As part of the Azure Support Team, you will play a critical role in enhancing customer experience, driving adoption, and influencing purchase decisions by delivering world-class support.

Key Cloud Engineering Principles at Microsoft:

• Cloud Focus: The cloud is the future of technology, and we strive to make it accessible and efficient for everyone.
• Cloud Speed: Cloud services evolve faster than traditional on-premises solutions, requiring adaptability and continuous learning.
• Cloud Ownership: Microsoft owns and operates cloud infrastructure, empowering our engineers to troubleshoot and resolve complex issues end-to-end.
• One Microsoft Approach: Our cloud solutions break traditional support boundaries to create seamless experiences.
• Cloud Advocacy: We encourage adoption of cloud technologies by educating and supporting customers and engineers.

Key Responsibilities of a Technical Support Engineer

• Technical Issue Resolution: Investigate, troubleshoot, and resolve customer technical issues, collaborating across teams to provide high-quality solutions.
• Customer Engagement: Communicate effectively with customers to gather necessary information and provide clear, concise resolutions.
• Knowledge Sharing: Contribute to internal knowledge bases, participate in training, and support peer learning to enhance overall team expertise.
• Continuous Learning: Stay up-to-date with evolving Microsoft Azure technologies and best practices.
• Product & Process Improvement: Identify and escalate potential product defects, working closely with product groups to enhance Microsoft solutions.
• Escalation Management: Ensure efficient problem resolution by leveraging available tools, cloud access, and training resources, while keeping escalations under 10%.

Required Qualifications

To be considered for this role, you should meet one of the following criteria:

• Bachelor’s degree in computer science, information technology (IT), or a related field, plus 1+ year of experience in technical support, IT, or technical consulting.
• 3+ years of professional experience in technical support, IT, or consulting (if no degree).
• Equivalent work experience in a relevant technical field.

Language Requirement:

• Fluency in English (reading, writing, and speaking).

Soft Skills & Competencies

Successful candidates should demonstrate the following skills:

• Leadership: Ability to manage challenging customer situations with professionalism.
• Communication: Strong verbal and written English communication skills.
• Critical Thinking: Logical problem-solving and troubleshooting skills.
• Customer-Centric Approach: Commitment to delivering high-quality customer support.
• Collaboration: Ability to work effectively across teams to resolve issues.
• Passion for Technology: Eagerness to learn and stay updated with cloud computing trends.
• Understanding of Cloud Computing: Awareness of cloud-based vs. on-premises solutions.

Technical Skills & Expertise

General Technical Skills:

• Willingness to continuously learn new technologies and expand technical depth.
• Experience or knowledge in one or more of the following areas is beneficial but not mandatory:

Microsoft Azure Platform:

• Familiarity with Azure services and cloud computing concepts.
• Understanding of Azure development and deployment processes.
• Basic knowledge of Azure troubleshooting tools.

Operating Systems & Virtualization:

• Understanding of Active Directory, security, and OS internals.
• Knowledge of virtualization concepts and virtual system administration.
• Hands-on experience with Hyper-V configuration and administration.

Networking Fundamentals:

• Familiarity with networking concepts, including VIPs, NAT, and DNS.
• Hands-on experience with networking tools (e.g., ping, tracert, Wireshark).
• Understanding of load balancing, geo-redundancy, CDN, and VPN technologies.
• Knowledge of the OSI model and related networking protocols.

Security & Compliance Requirements

As part of this role, candidates must meet Microsoft’s security screening requirements, including the Microsoft Cloud Background Check, conducted upon hiring and every two years thereafter.

Benefits of Joining Microsoft as a Technical Support Engineer

• Flexible Work Environment: Work up to 50% remotely.
• Career Growth Opportunities: Work with cutting-edge technology and receive continuous learning resources.
• Diverse & Inclusive Culture: Join a team that values respect, integrity, and accountability.
• Competitive Compensation & Benefits: Receive industry-leading salary, health benefits, and career development programs.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As a technical support engineer, you’ll play a crucial role in fulfilling this mission by delivering exceptional support and enabling customers to thrive in the cloud era.

Apply here