Program Manager – Operations at Cognizant: Lead Lean Six Sigma Transformation in KPO/BPO Excellence
Title: Program Manager – Operations at Cognizant | Drive Excellence in KPO/BPO Transformation
Introduction:
Are you an experienced Lean Six Sigma professional passionate about operational excellence and transformation? Cognizant is seeking a dynamic and forward-thinking Program Manager – Operations to lead initiatives focused on continuous improvement, automation, and strategic delivery within Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) functions. This high-impact role offers the opportunity to drive innovation, solve complex process challenges, and implement scalable solutions that elevate operational efficiency.
Join one of the world’s most admired companies and become part of a global community of over 300,000 associates shaping the future of digital operations.
Key Responsibilities:
As a Program Manager – Operations, your core responsibilities will revolve around streamlining business operations, deploying automation strategies, and championing process improvements using proven Lean Six Sigma methodologies. Here’s what you’ll be responsible for:
1. Lead Continuous Improvement Programs
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Champion a culture of process excellence by integrating Lean Six Sigma principles into day-to-day operations.
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Conduct root cause analysis, identify bottlenecks, and propose strategic interventions.
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Monitor process health metrics and develop dashboards to visualize operational performance.
2. Deliver Business Transformation Projects
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Develop project charters, business cases, and automation assessments to drive data-backed decision-making.
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Translate business requirements into actionable RPA Business Requirement Documents (BRDs) and use cases.
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Coordinate with cross-functional teams to ensure timely project execution and sustainable outcomes.
3. Foster Change Management
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Actively support change implementation by communicating benefits and training stakeholders.
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Partner with delivery teams to resolve issues, enhance service levels, and boost customer satisfaction.
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Align operational strategies with business objectives to achieve long-term transformation goals.
4. Collaborate and Innovate
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Participate in collaborative ideation workshops to develop automation opportunities and digital solutions.
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Utilize current industry insights to assess performance standards and identify opportunities to adopt innovative and emerging technologies.
Required Qualifications and Skills:
To be successful in this role, candidates must possess the following qualifications and capabilities:
1. Lean Six Sigma Expertise
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Must be a certified Green Belt from a recognized certifying organization (e.g., ASQ or equivalent).
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Deep understanding and hands-on experience with Lean, DMAIC, and Six Sigma tools and methodologies.
2. Industry Experience
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Minimum 10 years of total professional experience, with at least 4 years in a relevant role within a KPO or BPO environment.
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Strong track record of managing end-to-end operations improvement and transformation projects.
3. Analytical and Strategic Thinking
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Proficiency in preparing business analytics, process flow maps, and ROI-driven automation proposals.
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Ability to identify, prioritize, and execute projects that align with organizational objectives.
4. Communication and Leadership
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Exceptional verbal and written communication skills.
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Skilled at stakeholder management, team collaboration, and executive presentations.
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Self-motivated, proactive, and able to lead cross-functional teams independently.
About Cognizant:
Cognizant is a global leader in business transformation, committed to helping clients reimagine their operations, innovate with technology, and lead with digital-first strategies. Headquartered in the United States and consistently ranked among the world’s most admired companies, Cognizant empowers businesses with cutting-edge solutions in AI, automation, cloud, and data analytics.
With a workforce of over 300,000 associates in more than 35 countries, Cognizant is deeply invested in delivering excellence and innovation at scale.
Why Join Cognizant?
1. Culture of Inclusion and Collaboration
Cognizant is dedicated to creating a diverse and inclusive work environment that empowers every individual to succeed and reach their full potential. Our people-first philosophy ensures that each associate feels supported, valued, and part of a collaborative, high-performing team.
2. Career Growth Opportunities
Whether you’re a seasoned project manager or a change leader, Cognizant offers continuous learning, global exposure, and leadership development programs to accelerate your career trajectory.
3. Commitment to Sustainability and Ethics
Cognizant takes pride in doing what’s right—for our people, clients, communities, and planet. We are devoted to corporate social responsibility and environmental sustainability initiatives, ensuring a positive impact on the world around us.
A Day in the Life of a Program Manager – Operations:
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Start your day by reviewing process performance dashboards and identifying areas of concern.
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Lead a Lean Six Sigma workshop to train team members on root cause analysis and process mapping.
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Collaborate with the automation team to finalize BRDs and prioritize RPA projects.
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Present a business case for a proposed automation initiative to stakeholders.
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Join a virtual roundtable with global teams to align on delivery milestones and KPIs.
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End your day by documenting success stories, lessons learned, and sharing best practices.
Workplace Accommodations and Equal Opportunity:
Cognizant takes pride in being an employer that champions equal opportunity for all individuals. We evaluate all candidates without bias based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. Diversity is not only embraced at Cognizant—it’s a foundation of our success.
If you require a reasonable accommodation during the application or interview process, please contact: CareersNA2@cognizant.com with your request and contact information.
Interview Process & Guidelines:
Candidates may be required to:
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Participate in in-person or virtual interviews.
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Present a government-issued ID for verification during interviews.
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Complete assessments or provide documentation relevant to certifications and project experience.
Disclaimer:
All compensation-related information provided is current as of the posting date. Cognizant reserves the right to modify job descriptions, compensation, or requirements in accordance with business needs and applicable laws.
Ready to Transform the Future of Operations?
This is more than a job—it’s an opportunity to lead transformation, implement innovation, and make a measurable impact on business performance. If you’re a certified Lean Six Sigma professional with a passion for problem-solving and operational excellence, apply now to join Cognizant’s high-caliber global team.
How to Apply:
Visit the Cognizant Careers page at www.cognizant.com and search for “Program Manager – Operations” to apply online.
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