Senior Consultant – Customer Strategy & Design Job in Bengaluru | Project Management & Business Analysis Role – May 2025

May 14, 2025 Indianjobhub

Senior Consultant – Customer Strategy & Design (CSAD-PM/BA) Job in Bengaluru | Deloitte Careers – May 2025

In today’s dynamic and customer-centric business environment, organizations are rethinking how they engage with their clients and deliver experiences that matter. Deloitte’s Customer Strategy & Design (CSAD) team is at the forefront of this transformation—creating human-centered strategies, digital innovations, and data-driven solutions that help businesses build deeper customer relationships.

If you’re passionate about creating customer-first strategies and want to work at the intersection of strategy, design thinking, product management, and business analysis, this opportunity at Deloitte could be your perfect next step. The Senior Consultant – CSAD-PM/BA role, based in Bengaluru, is designed for professionals ready to lead impactful projects and drive change across industries.

Position Overview

Job Title: Senior Consultant – CSAD (Project Management / Business Analysis)
Requisition ID: 79968
Location: Bengaluru, India
Designation: Senior Consultant
Practice Area: Customer Strategy & Design (CSAD)
Employment Type: Full-Time
Date Posted: May 14, 2025

This is a client-facing role focused on strategic initiatives, digital transformation, and experience design. As a Senior Consultant, you will play a key role in shaping customer experiences and delivering business value through structured problem solving, user-centric design, and agile delivery frameworks.

About the CSAD Practice

Deloitte’s Customer Strategy & Design (CSAD) team helps organizations reimagine their engagement models across the customer lifecycle. By combining insights from customer data, behavioral economics, human-centered design, and emerging technologies, CSAD crafts strategies that drive loyalty, revenue growth, and brand affinity.

The team works across domains such as:

Customer experience transformation
Product and service innovation
Omnichannel strategy
Digital engagement and adoption
Brand and marketing strategy
Human-centered service design

Role Responsibilities

As a Senior Consultant, you will bridge strategy and execution, combining your business analysis, stakeholder management, and digital delivery skills to lead high-impact client engagements. Your responsibilities will include:

1. Strategic Problem Solving

Lead discovery sessions to understand client goals, customer pain points, and business challenges.
Conduct stakeholder interviews, competitor benchmarking, and market research.
Translate insights into actionable strategic recommendations for customer engagement, growth, and retention.

2. Business Analysis & Requirements Gathering

Facilitate workshops to define functional and non-functional requirements for customer-facing systems.
Create business process flows, user stories, product backlogs, and functional specifications.
Serve as the bridge between business teams and technical stakeholders.

3. Project & Program Management

Define scope, timelines, and resource plans for customer strategy initiatives.
Lead cross-functional teams in agile and hybrid project delivery modes.
Monitor project performance and report key milestones, risks, and dependencies to stakeholders.

4. Customer Experience (CX) & Journey Mapping

Collaborate with UX designers and researchers to map customer journeys, personas, and experience blueprints.
Identify key touchpoints and moments that matter to enhance engagement, satisfaction, and loyalty.

5. Solution Design & Innovation

Support the creation of wireframes, prototypes, and product vision documents.
Recommend design-led and digital-first solutions that align with business objectives.
Evaluate technology stacks and platforms that enable seamless customer experiences.

6. Client Engagement & Communication

Present findings, recommendations, and solutions to senior stakeholders and executives.
Manage client expectations and ensure value delivery throughout the engagement lifecycle.
Contribute to business development, RFP responses, and pre-sales activities.

Required Skills & Experience

To thrive in this role, you must bring a blend of analytical thinking, business insight, communication skills, and hands-on delivery experience:

✅ Core Competencies

5+ years of experience in project management, business analysis, or customer strategy consulting.
Demonstrated experience working on customer experience, digital transformation, or service design projects.
Strong understanding of agile methodologies (Scrum, SAFe, Kanban).
Proficiency in creating business cases, wireframes, process maps, and product documentation.

✅ Tools & Platforms

Proficiency in tools such as:
- JIRA, Confluence, Trello (for agile delivery)
- Figma, Adobe XD, or Miro (for CX/journey mapping and prototyping)
- MS Visio, PowerPoint, Excel (for business process modeling and analysis)

✅ Domain & Industry Knowledge

Experience in one or more industries such as banking, insurance, healthcare, retail, or technology.
Familiarity with CRM platforms, digital experience tools, and customer data platforms (CDPs) is a plus.

✅ Soft Skills

Strong presentation and communication skills to convey ideas to both technical and non-technical audiences.
Collaborative mindset with the ability to manage ambiguity and conflicting priorities.
Problem-solving approach with attention to detail and a user-first mentality.

Educational Qualifications

Bachelor’s degree in Business, Technology, Design, or a related field.
MBA or postgraduate qualification preferred.
Professional certifications such as CSPO, PMP, CBAP, or PMI-ACP are desirable.

Deloitte’s Culture & Leadership Philosophy

At Deloitte, leadership is not tied to hierarchy—it’s a shared responsibility. As a Senior Consultant, you are expected to:

Lead with purpose and integrity – Model Deloitte’s values through inclusive leadership.
Empower teams – Inspire others by mentoring junior colleagues and nurturing talent.
Think strategically – Anticipate future trends, risks, and client needs.
Drive outcomes – Maintain a results-oriented approach while ensuring client satisfaction.

Why Join Deloitte’s CSAD Practice?

Deloitte offers a rare combination of creative freedom and structured growth. Here’s what you gain by joining the CSAD practice:

Exposure to Fortune 500 clients and global engagements
Access to top-tier design and innovation labs
Continuous learning programs and certifications
Mentorship and leadership development
Opportunities to work on customer-centric innovations that make real-world impact

Career Growth Pathways

With the right experience and performance, this role opens doors to multiple future roles such as:

Manager – Customer Strategy & Transformation
Lead – Experience Design Programs
Associate Director – Digital Experience Consulting
Practice Lead – Human-Centered Design Strategy

Work Environment & Benefits

Location: Bengaluru (with hybrid work model)
Travel: Minimal, project-based
Perks:
- Competitive compensation
- Learning stipends and certifications
- Health & wellness programs
- Inclusive culture and employee communities
- Access to Deloitte University and global resources

How to Apply

To apply, visit the Deloitte Careers Portal and use Requisition ID: 79968. Attach an updated resume and a brief cover letter highlighting your relevant experience in customer strategy, project management, and business analysis.

Shortlisted candidates will go through a structured interview process involving case study discussions, project experience walkthroughs, and stakeholder simulation rounds.

Conclusion

If you’re looking for a role that lets you solve complex business problems, deliver human-centered solutions, and work with global clients, then the Senior Consultant – CSAD-PM/BA role in Bengaluru is a perfect fit.

Be a part of Deloitte’s transformation journey—where strategy meets empathy, design meets delivery, and careers meet purpose.

Click here to sign inhttps://career44.sapsf.com/careers?company=deloittesh

INDIAN JOB HUB