Application Tech Support Practitioner Job in Chennai | Microsoft Intune Specialist – Accenture Careers
Career Opportunity: Infra Managed Services – Senior Analyst (Application Tech Support Practitioner) | Chennai | Microsoft Intune Expert
Are you passionate about technology and adept at providing top-tier support for critical applications and infrastructure? Do you thrive in client-facing roles where your communication, analytical, and problem-solving skills are constantly put to the test? If so, Accenture invites you to explore a rewarding opportunity as an Application Tech Support Practitioner within our Infrastructure Managed Services division. This full-time position is based in Chennai and is ideal for professionals with 2 to 5 years of experience, particularly those with a deep understanding of Microsoft Intune and a commitment to service excellence.
Role Overview: Application Tech Support Practitioner
As an Application Tech Support Practitioner, you will play a key role in maintaining and enhancing the functionality of mission-critical applications and systems. This position acts as the essential bridge between our clients and the technology solutions they depend on. Your responsibilities will revolve around delivering seamless support, proactively resolving technical issues, and ensuring optimal system performance.
This role demands not only technical expertise but also excellent interpersonal and communication skills. You must be able to understand and define client issues clearly, interpret their impact, and implement effective resolutions using your extensive product knowledge.
Key Responsibilities
In this dynamic and client-oriented role, you will be expected to:
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Serve as the primary point of contact for application-related support, acting as the ongoing interface between clients and our systems.
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Take ownership of assigned responsibilities and progressively build expertise to become a recognized Subject Matter Expert (SME) in Microsoft Intune and associated technologies.
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Participate actively in team discussions, offering insights and collaborating on problem-solving.
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Design and implement effective support processes to ensure client satisfaction and system stability.
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Provide mentorship to junior team members, fostering an environment of continuous learning and collaboration.
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Maintain consistent communication with clients, ensuring transparency, clarity, and confidence in the support being delivered.
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Ensure strict adherence to quality standards, aiming for excellence in every interaction and technical task undertaken.
Required Skills and Qualifications
Technical Proficiency
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Must-Have: Microsoft Intune Expertise
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A minimum of three years of practical, in-depth experience working with Microsoft Intune.
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Proficient in deploying, managing, and troubleshooting Microsoft Intune for enterprise environments.
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Strong understanding of device compliance policies, app configuration, and conditional access using Intune.
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Familiarity with mobile device management (MDM) and mobile application management (MAM) best practices.
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Good to Have:
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Experience with other mobile device management platforms or unified endpoint management (UEM) solutions.
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Working knowledge of network protocols, client-server architecture, and Windows 10/11 system administration.
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Exposure to cloud platforms such as Microsoft Azure in conjunction with Intune.
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Understanding of ITIL frameworks and structured support processes.
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Professional Skills
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Strong analytical and problem-solving abilities.
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Ability to efficiently diagnose and resolve technical issues under pressure.
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Excellent verbal and written communication skills.
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Possesses a strong sense of teamwork, demonstrating a proactive attitude and a collaborative working style.
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Comfortable in a fast-paced environment with evolving priorities.
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Committed to delivering high-quality support services to internal and external clients.
Educational Requirements
To be considered for this role, candidates must have completed at least 15 years of full-time formal education. A degree in Information Technology, Computer Science, or a related discipline will be preferred, but equivalent industry experience will also be considered.
Work Location
This role is located in Chennai, a dynamic and thriving delivery center for Accenture’s operations.
The office offers a collaborative and forward-thinking work environment equipped with the latest technologies, learning opportunities, and career growth initiatives.
Who Should Apply?
This opportunity is ideal for IT professionals who:
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Hold at least three years of experience in supporting and managing Microsoft Intune environments.
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Are eager to advance their careers in IT infrastructure support, particularly in mobile and device management.
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Enjoy solving complex technical problems, often in high-stakes environments.
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Aspire to grow into leadership roles through subject-matter expertise and mentoring.
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Are driven by a commitment to customer satisfaction, operational excellence, and continuous improvement.
Why Join Accenture?
Accenture is a global leader in professional services, providing solutions in strategy, consulting, digital, technology, and operations. With clients in over 120 countries and more than 700,000 employees worldwide, Accenture is at the forefront of innovation and digital transformation.
When you join Accenture, you gain access to:
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World-class learning platforms and certifications (e.g., Microsoft, ITIL, Azure)
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A diverse and inclusive workplace that promotes equality and innovation
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Global exposure and international project experience
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Internal career mobility programs designed to empower employees to grow across domains
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Health and wellness benefits, employee assistance programs, and a range of other perks
Career Path and Growth Opportunities
At Accenture, we believe in nurturing talent and rewarding performance. As an Application Tech Support Practitioner, you will have access to:
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Regular training programs to enhance your technical and leadership skills
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Opportunities to become a certified Microsoft Intune administrator or engineer
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Advancement into roles such as Technical Lead, Support Manager, or Solution Architect
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Participation in client transformation projects, enabling you to contribute strategically
How to Apply
If you’re ready to take the next step in your professional journey and join a globally renowned organization, follow these steps:
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Click on the “Apply for this Job” button on the careers page.
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Fill out the online application form with your updated resume and professional details.
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Submit the application to be considered for this exciting opportunity.
Shortlisted candidates will be contacted by our recruitment team for the next stages of evaluation, which may include a technical interview and behavioral assessment.
Stay Informed
To receive updates about similar roles and job opportunities, consider signing up for Accenture’s job alerts. You’ll be among the first to know about openings that match your skills and preferences.
Conclusion
This role presents a fantastic opportunity to combine technical expertise with client engagement in a fast-growing area of enterprise IT support. If you’re passionate about application management, system integrity, and delivering solutions that matter, then the Application Tech Support Practitioner – Infra Managed Service Senior Analyst role at Accenture Chennai is tailor-made for you.
Apply now to build your future with Accenture—where technology meets innovation, and careers meet possibility.