Consultant Position in Imaging Solutions | DWP-WPE | Noida – 4.5-8 Years Experience

May 11, 2025 Indianjobhub

Job Posting Date: 08-May-2025
Location: Noida, India
Experience Required: 4.5 to 8 Years
Employment Type: Full-Time
Education Qualification: B-Tech (Bachelor of Technology)
Number of Positions: 1
Primary Skill Set: DWP-WPE – IMAGING SOLUTION

Job Overview

We are seeking an experienced and dynamic Consultant specializing in Workplace Engineering and Imaging Solutions to join our team in Noida. The ideal candidate will have between 4.5 to 8 years of professional experience in the domain of IT support, system administration, desktop and imaging solutions, and enterprise IT operations. The position involves working closely with technical teams, business stakeholders, and clients to ensure delivery of high-quality support services and continuous improvement in service delivery.

This is an excellent opportunity for a professional who is passionate about delivering technical excellence and customer satisfaction in enterprise IT environments. If you’re someone who enjoys technical challenges, problem-solving, and mentoring others, we would love to hear from you.

Key Responsibilities

As a Consultant, you will be responsible for the following:

1. Performance Analysis and Reporting

Validate root cause analyses (RCA), trend analyses, and performance reports to support data-driven decision-making.
Prepare and analyze operational reports and service metrics to identify opportunities for optimization.
Collaborate with business stakeholders to present analytical findings and support process enhancements.
Ensure data integrity and accuracy in all performance reports submitted.

2. Customer Engagement and Satisfaction

Participate actively in customer meetings to understand their challenges and expectations.
Provide prompt and effective responses to customer concerns and escalations.
Ensure a positive experience for clients through transparent communication and proactive issue resolution.
Continuously work toward exceeding customer satisfaction metrics.

3. Change Management and Capacity Planning

Review and validate change order implementation plans to ensure minimal risk and maximum efficiency.
Ensure adherence to human error compliance frameworks by implementing preventive strategies.
Assist in capacity planning activities, ensuring resource availability aligns with project and operational needs.
Collaborate with cross-functional teams during change implementation to ensure business continuity.

4. Knowledge Sharing and Team Development

Mentor junior administrators and team members, fostering skill development and knowledge transfer.
Develop and maintain standard operating procedures (SOPs) and technical documentation.
Promote a culture of continuous learning by conducting regular knowledge-sharing sessions.
Contribute to internal forums, training workshops, and team improvement initiatives.

5. Ticket Management and SLA Compliance

Ensure on-time resolution of escalated incidents and service tickets as per agreed service level agreements (SLAs).
Maintain high standards of quality and compliance in all issue resolution processes.
Utilize industry best practices and root cause analysis to prevent recurring issues.
Monitor ticket queues, prioritize tasks efficiently, and ensure timely updates are provided to stakeholders.

Required Skills and Technical Proficiency

The role requires a strong understanding and hands-on experience in the following areas:

Primary Skill Area: DWP-WPE – Imaging Solutions

Experience with deployment and maintenance of desktop and imaging solutions across large-scale enterprise environments.
Proficiency in workplace engineering practices, particularly in managing Windows and macOS deployments.
Strong understanding of Microsoft Endpoint Configuration Manager (SCCM), Intune, and imaging technologies like MDT (Microsoft Deployment Toolkit).
Familiarity with automation scripts for imaging tasks using PowerShell or similar tools.
Knowledge of software packaging, patch management, and endpoint security best practices.

Additional Technical Competencies

Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) for managing incidents and change requests.
Working knowledge of Active Directory, Group Policies, and user profile management.
Exposure to virtualization technologies such as VMware, Citrix, or Hyper-V is a plus.
Understanding of ITIL best practices and service management frameworks.

Soft Skills and Core Competencies

Analytical Thinking: Ability to analyze data and incidents to identify trends and potential root causes.
Communication: Strong verbal and written communication skills; ability to interact with customers, stakeholders, and internal teams effectively.
Problem Solving: Logical and methodical approach to troubleshooting technical issues.
Leadership: Ability to lead by example, mentor junior team members, and drive initiatives to completion.
Customer-Centric Attitude: Commitment to delivering outstanding service and exceeding client expectations.

What We Offer

Challenging Projects: Work on high-impact enterprise-level projects with global clients.
Professional Development: Access to certification programs, mentoring sessions, and technical workshops.
Career Growth: Opportunities for promotion and lateral movement within the organization based on performance.
Flexible Work Culture: Balanced work-life environment with a focus on employee well-being.
Competitive Salary: Compensation package aligned with industry standards and based on experience.

Who Should Apply

This position is ideal for candidates who:

Have 4.5 to 8 years of relevant experience in desktop support, endpoint engineering, and imaging solutions.
Are confident in handling enterprise IT systems and resolving complex issues.
Enjoy working in a collaborative, fast-paced, and dynamic environment.
Are looking to take their career to the next level through impactful technical and leadership contributions.

Location Details

Job Location:
Noida, Uttar Pradesh, India

This role is based out of our Noida office and may require occasional travel to client locations or other office sites.

How to Apply

If this opportunity matches your skills and career aspirations, we encourage you to apply by submitting your updated resume and a brief cover letter. Make sure to highlight your relevant experience with imaging solutions, incident management, and client-facing roles.

About the Company

(Insert your company’s overview here. For example: “We are a global IT services and consulting company, committed to delivering innovative and customized digital transformation solutions to our clients across industries. With a strong presence across multiple countries and a diverse team of experts, we empower organizations to achieve operational excellence and drive business value.”)

Conclusion

This Consultant – Imaging Solutions (DWP-WPE) role offers a unique blend of technical depth, customer engagement, and leadership responsibilities. It’s more than just a job—it’s a chance to be part of a team that values innovation, performance, and professional development.

Take the next step in your career—apply today and join us in delivering cutting-edge IT solutions that empower businesses and delight customer.

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