Job Opportunity at Cognizant: Process Associate (Spanish Fluency) – Lending Operations
Are you passionate about delivering outstanding customer support and lending operations in a dynamic business environment? At Cognizant, we are looking for a motivated Process Associate to join our Lending team in a challenging and rewarding role. This opportunity offers a chance to work in an exciting and fast-paced environment with opportunities for growth and career advancement. If you are fluent in Spanish and have experience in BPO and transaction processing, this role is an ideal fit for you.
Company Overview
Cognizant (Nasdaq: CTSH) is a global leader in technology services and consulting. We assist businesses in transforming their operations by modernizing technology, reimagining processes, and creating exceptional experiences that allow clients to stay ahead in an ever-changing world. By combining deep industry expertise and innovative solutions, we improve everyday life. To learn more about our services, visit www.cognizant.com.
Position Details: Process Associate (Lending Operations)
Location: 5/535, Old Mahabalipuram Road, Okkiyam, Thoraipakkam, Chennai, Tamil Nadu, India
Employment Type: Full-Time, Permanent
Department: BFSI, Investments & Trading
Role Category: Lending
Role: Lending – Other
Industry Type: IT Services & Consulting
Qualifications:
Graduate in any discipline
Fluency in Spanish (both verbal and written) is a must
1+ years of experience in BPO or transaction processing background
Knowledge of MS Office (Excel) is required
Knowledge of the mortgage industry is a plus
Key Responsibilities & Result Areas
As a Process Associate at Cognizant, your role will focus on supporting various lending operations while ensuring that performance metrics are consistently met. Below are the key responsibilities and performance areas:
1. Productivity
Your primary responsibility will be to meet or exceed the established productivity targets during the training period and post-training. These targets will evolve based on your experience, and you will be informed of any changes.
Objective: Achieve set targets for processing transactions, adhering to the timeline and quality expectations.
Expectation: Consistently perform at a high level of efficiency, ensuring that processes are streamlined and customer satisfaction is maximized.
Goal: Improve personal and team productivity to help drive Cognizant’s business growth and improve operational efficiencies.
2. Quality
As a Process Associate, quality is a key focus area. You will be expected to meet and surpass the minimum quality benchmarks outlined in the guidelines provided to you. Your quality performance will be regularly reviewed and updated based on experience and industry standards.
Objective: Meet and exceed the quality benchmarks in transaction processing, data accuracy, and customer interaction.
Expectation: Your quality targets will be continuously improved, and you will be supported with the necessary training and tools to succeed.
Goal: Contribute to the delivery of high-quality work that supports the operational excellence of Cognizant’s lending services.
3. Feedback and Continuous Improvement
Cognizant places significant importance on feedback as a tool for personal and professional growth. As a Process Associate, you will be expected to be open to feedback and utilize it for constant self-improvement and process development.
Objective: Act on feedback received during regular performance reviews and take ownership of your own development.
Expectation: View feedback as an opportunity to learn, adapt, and enhance your skills for better performance.
Goal: Use feedback constructively to help you excel in your role and continuously improve both personally and professionally.
Key Skills and Qualifications
In addition to the key responsibilities, here are the specific skills and qualifications that will help you thrive as a Process Associate in Cognizant’s Lending Operations team:
Fluency in Spanish (both verbal and written): Fluency in Spanish is a must for this role. You should be able to effectively communicate with Spanish-speaking clients and stakeholders, ensuring seamless support and clarity in transaction processing.
1+ years of BPO or Transaction Processing experience: A background in BPO or transaction processing is a valuable asset. Experience in processing transactions with accuracy and efficiency in a fast-paced environment will help you excel in this role.
Typing Speed and Accuracy: A typing speed of 20-30 words per minute with at least 98% accuracy is essential. Precision and speed in data entry and processing will help you meet your targets effectively.
Analytical Skills: The ability to analyze and process data accurately is crucial. Strong research and decision-making abilities will ensure that you can handle complex tasks efficiently.
MS Office Proficiency (Excel): Good knowledge of MS Office, especially Excel, is required to manage data and perform various tasks related to data processing.
Good Communication Skills: Excellent written and spoken communication skills are vital, especially when dealing with clients, stakeholders, and cross-functional teams. You should be able to present information clearly and concisely.
Shift Flexibility: The ability to work in different shifts (A/B/C) is required to ensure that the team operates effectively across various time zones.
Mortgage Industry Knowledge (Basic): While it is not a mandatory requirement, having basic knowledge of the mortgage industry will be beneficial in understanding the processes and transactions involved in lending operations.
Preferred Qualifications:
US Mortgage Knowledge: While not essential, having experience or knowledge about the US mortgage industry can give you an edge in this role, especially when dealing with specialized lending operations.
BPO Voice Operations Experience: Experience in a BPO voice environment will be advantageous for this role, as you will be expected to handle customer queries and provide assistance over the phone or through other communication channels.
Job Expectations:
Working Hours: Flexibility to work 6 days a week is expected, including the possibility of working in rotating shifts (A/B/C).
Performance Metrics: Your performance will be monitored based on productivity and quality metrics, and there will be regular feedback sessions to help you stay on track.
Career Growth at Cognizant
At Cognizant, we are committed to providing an inclusive environment that supports your professional growth and development. As a Process Associate in Lending Operations, you will have opportunities to expand your skill set, gain exposure to various aspects of the lending process, and work alongside a diverse team of experts. Cognizant believes in recognizing talent and hard work, so we offer opportunities for career advancement and internal mobility.
How to Apply
If you are ready to take on this exciting role and contribute to the success of Cognizant, we encourage you to apply!
Please send your updated resume to sreeya.chatterjee@cognizant.com with the subject line: “Application for Process Associate – Lending Operations.”
We look forward to reviewing your application and discussing how you can become part of our team at Cognizant.
Why Choose Cognizant?
Working at Cognizant provides you with an exciting opportunity to shape the future of technology and lending services while contributing to meaningful and impactful projects. As an employer of choice, we focus on building a diverse and inclusive culture that values creativity, collaboration, and innovation. By joining us, you will be part of a global team working toward a shared mission of delivering excellent results and continuously improving business outcomes.
Location:
5/535, Old Mahabalipuram Road, Okkiyam, Thoraipakkam, Chennai, Tamil Nadu, India
Visit Cognizant Website: www.cognizant.com