Executive/Senior Executive (Client Service) – Bangalore

Educational Qualification: Graduate/Post-Graduate in any discipline.

Experience: 0 – 3 Years.

Location: Bangalore, Marathahalli.

Shift: Day/Night.

Key Responsibilities
In this dynamic role, you will be an integral part of the clients’ virtual business teams or function independently as a core team member. You will act as the Single Point of Contact (SPOC) with clients, ensuring smooth communication and operational efficiency via email, phone, or chat. Your primary responsibility will be managing multiple tasks, analyzing requirements, and executing plans to meet deadlines and quality standards.

Your day-to-day tasks will involve collaboration with both internal and external teams to ensure customer satisfaction. You will need to:

Work closely with clients to understand their needs, providing tailored support and assistance.
Take charge of analyzing tasks, organizing them efficiently, and ensuring they are completed to meet the expectations of both the client and internal teams.
Ensure that client tasks and queries are addressed within stipulated timeframes, maintaining high standards of service and satisfaction.
Be responsible for conducting online research to gather data, presenting your findings in a clear and comprehensive manner to meet client needs.
As a part of a growing business, this role offers you a chance to take ownership of your tasks, work with diverse teams, and enhance your client servicing skills, all while learning new techniques and strategies daily.

Candidate Profile
We are looking for candidates who are passionate about customer service, communication, and technology. The ideal candidate will have:

A Graduate/Post-Graduate degree in any discipline.
Excellent verbal and written communication skills, with a professional demeanor to interact with clients.
A strong customer service mindset and the ability to manage multiple priorities.
A genuine desire to learn and improve, with a passion for problem-solving and research.
Ability to comprehend, analyze, and act based on client feedback and requirements.
Familiarity with internet tools like Google, Wikipedia, and Yahoo for research purposes.
Proficiency in Microsoft Office Suite and other productivity tools for documentation and client communication.
A flexible and proactive attitude toward work, with a strong desire to succeed in a client-facing role.
Candidates should be willing to relocate to Bangalore, particularly the Marathahalli area. We encourage candidates who are either based nearby or open to relocation. For your convenience, a one-way cab service is provided within permissible limits.

Employment Type and Work Environment
Employment Type: Full-time
Job Function: Other
Industries: Technology, Information, and Internet
This position offers an exciting opportunity for entry-level professionals to work in a fast-paced, client-focused environment. If you are looking to kick-start your career in client services, this role offers a perfect platform to build valuable skills in customer relationship management, business process outsourcing (BPO), and client servicing.

What We Are Looking For:
We are seeking driven, dedicated, and service-oriented individuals who are passionate about providing exceptional client experiences. Candidates with a strong desire to grow in the customer service field, with the ambition to take on challenges and learn new things, will thrive in this role.

Ideal Candidate:
The ideal candidate will have:

A proactive attitude with the ability to think critically and solve problems independently.
An ability to adapt quickly to changing environments and client requirements.
An eagerness to learn new tools and technologies to enhance client interactions.
Excellent teamwork skills, with the ability to coordinate and collaborate with both internal and external teams to meet client expectations.
Why Join Us?
Career Growth: You’ll gain hands-on experience working with high-profile clients, broadening your expertise and making you more marketable.
Work-Life Balance: Enjoy the flexibility of both day and night shifts.
Learning Opportunities: You will be continuously learning new skills, such as research methods, task management, and client communication.
Inclusive Environment: Work with a diverse team and a dynamic work culture that fosters both personal and professional growth.
Location Convenience: Our office is based in Marathahalli, which is easily accessible for candidates living in the nearby regions or willing to relocate.
Why Marathahalli?
Marathahalli, located in the southeastern part of Bangalore, is one of the city’s prime business districts. With its proximity to tech hubs and excellent connectivity, it offers a perfect balance of professional and personal life for those living nearby. Additionally, the area is home to a wide array of residential options, eateries, and recreational activities, making it a convenient location for employees.

Benefits of the Role:

One-Way Cab Service: For ease of commute, we offer one-way cab services within permissible limits, ensuring that your travel to and from work is hassle-free.
Opportunities for Advancement: We believe in recognizing talent and promoting from within, offering ample growth opportunities for high-performing employees.
Skill Development: Whether it’s improving communication skills, mastering customer relationship management, or learning new business processes, you’ll gain a wealth of knowledge that will serve you well throughout your career.
Apply Today:

If you are looking for a challenging yet rewarding role in a fast-paced, client-oriented environment, we would love to hear from you. Please apply now to be a part of a dynamic and growing team that values commitment, hard work, and the desire to learn.

Important Note:
Candidates with a gap of more than 2 years in their education or professional experience will not be considered for this position. Additionally, candidates must have all relevant education and experience-related documents ready.

Summary:
This is an exciting entry-level position for those looking to break into client services or customer support. Located in the heart of Bangalore’s technology industry, the role offers a competitive work environment and the chance to grow within a leading organization. Whether you’re fresh out of university or looking to transition into a new role, we welcome applications from enthusiastic and motivated individuals who are eager to contribute to a high-performing team.

Apply now and start your journey with us as an Executive/Senior Executive in Client Service!