Infosys Hiring Network Engineers | Cloud & Infrastructure Services
Network Engineer Job Opening—Infosys (INFSYS-EXTERNAL-208259)
Exciting Career Opportunity for Network Engineers at Infosys
Are you an experienced network engineer with 5-9 years of expertise in designing, developing, and managing complex network infrastructures? Infosys, a global leader in IT services, is looking for skilled professionals to join our Cloud & Infrastructure Services team. As part of the Infosys delivery team, you will play a crucial role in ensuring seamless network operations, implementing best practices, and enhancing customer satisfaction.
Role and Responsibilities
A day in the life of an Infoscion as a network engineer includes:
- Network Design, Development & Support: Ensuring efficient design, development, validation, and support activities to provide exceptional service in network technology.
- Incident & Problem Resolution: Addressing and resolving issues related to routing, switching, wireless technologies, SD-WAN, SD-LAN, and data center networks (DCN).
- SLA Compliance: Ensuring timely resolution of network issues within the Service Level Agreement (SLA) framework.
- Critical Issue Handling: Managing Priority 1 (P1) incidents and Major Incident Management (MIM) cases with urgency.
- Vendor Collaboration: Working closely with networking Original Equipment Manufacturers (OEMs) to identify resolutions and permanent fixes.
- Capacity & Change Management: Implementing best practices for network capacity planning and change management.
- Troubleshooting & Root Cause Analysis: Applying fundamental troubleshooting techniques to diagnose and rectify network failures effectively.
- Cross-functional Coordination: Collaborating with inter-domain teams to resolve tickets and ensure adherence to SLA timelines.
- Escalation Management: Serving as a trusted advisor for customers by managing escalations and addressing client queries effectively.
- Service Operations Management: Running IT service operations efficiently in coordination with process and service owners.
- Report Preparation: Generating insightful reports as per business requirements to track network performance and efficiency.
- Ticket Closure & Operational Efficiency: Ensuring prompt closure of tickets within SLA parameters while optimizing operational workflows.
Technical & Professional Requirements
Core Networking Expertise
Candidates should possess a deep understanding of core networking protocols and concepts, including but not limited to:
- Networking Protocols: Expertise in SD-WAN, SD-LAN, TCP/IP, MPLS, BGP, OSPF, VLANs, Spanning Tree Protocol (STP), Wireless Controller (WLC), and Wireless Access Points (WAP).
- Data Center Networking: Knowledge of data center architectures, including Application Centric Infrastructure (ACI), Spine & Leaf topology, and flat vs. hierarchical networking structures.
- SD-WAN Solutions: Experience with leading SD-WAN technologies such as Viptela, Silver Peak, Versa, and Aryaka.
- Monitoring & Ticketing Tools: Familiarity with network monitoring and IT service management tools such as SolarWinds, Cisco Prime, Cisco DNA Center (DNAC), BMC Remedy, Jira, and ServiceNow.
- Load Balancing Solutions: Hands-on experience with leading network load balancers, including F5, NetScaler, and VMware AVI.
- DNS/DHCP/IPAM & Cloud Proxy: Working knowledge of DNS, DHCP, and IP Address Management (IPAM), along with cloud proxy services.
- Network Performance Monitoring: Ability to analyze network performance metrics such as bandwidth utilization, latency, and packet loss to proactively address potential issues.
Preferred & Generic Skills
Preferred Technical Skills
To excel in this role, candidates should have hands-on experience in:
- WAN Technologies: Strong understanding of data networking with a focus on Wide Area Networks (WAN).
- Cisco ACI: Expertise in Cisco’s Application Centric Infrastructure (ACI) and related technologies.
- LAN Switching: Knowledge of Cisco LAN switches for network infrastructure management.
- Software-Defined Networking (SDN) & Network Function Virtualization (NFV): Experience in implementing SD-WAN solutions and network automation.
- Cisco Certifications: Professional or expert-level certifications from Cisco are highly desirable (e.g., CCNP, CCIE, or similar).
Soft Skills & Additional Responsibilities
Along with technical expertise, the ideal candidate should demonstrate:
- Customer Focus: Strong customer engagement skills with the ability to resolve network issues efficiently.
- Problem-Solving Ability: Quick analytical thinking and structured troubleshooting methodologies.
- Decision Quality: Ability to make sound decisions under pressure and ambiguity.
- Business Acumen: Understanding of business operations and how networking aligns with business goals.
- Interpersonal & Communication Skills: Excellent written and verbal communication skills to collaborate with peers, management, and customers.
- Team Collaboration: Ability to work in a team environment and build strong peer relationships.
- Integrity & Accountability: Commitment to ethical business practices and accountability for assigned responsibilities.
- Effective Customer Engagement: Strong customer-facing skills with a proactive approach to service management.
Educational Qualifications
Candidates should hold a degree in one of the following fields:
- Master of Engineering (M.E.)
- Master of Technology (M.Tech.)
- Bachelor of Science (B.Sc.)
- Bachelor of Engineering (B.E.)
- Bachelor of Computer Applications (BCA)
- Bachelor of Technology (B.Tech.)
Why Join Infosys?
Joining Infosys as a network engineer provides an excellent opportunity to:
- Work with Cutting-Edge Technologies: Gain exposure to the latest advancements in networking, cloud infrastructure, and software-defined networking.
- Collaborate with Global Experts: Work alongside top-tier professionals and thought leaders in the IT industry.
- Career Growth & Development: Benefit from continuous learning opportunities, certification programs, and career advancement paths.
- Challenging & Rewarding Work Environment: Tackle complex networking challenges and contribute to high-impact projects.
- Attractive Benefits & Perks: Competitive salary, comprehensive benefits, and a supportive work environment.
Location of Posting
The location of posting is subject to business requirements and may vary based on project needs. Candidates should be open to relocation if necessary.
Application Process
If you are passionate about networking and have the expertise required to excel in this role, we encourage you to apply today. Take the next step in your career with Infosys and be part of a global IT leader driving innovation in cloud and infrastructure services.