Become an SME in Unified Communication & Collaboration – Exciting Job Opening

Job Description: Application Tech Support Practitioner—Unified Communication and Collaboration Operations

Job Title: Application Tech Support Practitioner

Location: Bengaluru, India

Experience Required: Minimum 7.5 Years

Educational Qualification: 15 Years of Full-Time Education

Industry: IT Services & Consulting

Employment Type: Full-Time

About the Role

Are you passionate about technology and problem-solving? Do you thrive in a dynamic environment where your expertise in Unified Communication and Collaboration Operations can make a tangible impact? If so, we invite you to explore this exciting opportunity as an Application Tech Support Practitioner.

As a key member of our technical support team, you will act as the primary interface between clients and the Unified Communication and Collaboration Operations system. You will play a crucial role in ensuring seamless operations, diagnosing technical issues, and implementing effective resolutions based on deep product knowledge. Your exceptional communication skills will help bridge the gap between technical teams and business stakeholders, ensuring smooth collaboration and operational efficiency.

Roles and Responsibilities

In this role, you will be responsible for:

Technical Support & Operations

• Providing end-to-end technical support for Unified Communication and Collaboration Operations.
• Ensuring the smooth functioning of systems, troubleshooting issues, and implementing resolutions efficiently.
• Monitoring system performance, identifying potential bottlenecks, and proactively addressing them.
• Managing escalations and delivering timely solutions to minimize system downtime.

Client Interaction & Issue Resolution

• Acting as a bridge between the client and technical teams to understand, define, and resolve issues.
• Engaging with clients to gather detailed requirements and providing accurate technical solutions.
• Interpreting complex technical problems and translating them into actionable solutions.
• Delivering top-notch customer service with an emphasis on quick response times and effective communication.

Collaboration & Knowledge Sharing

• Actively participating in team discussions, brainstorming sessions, and technical workshops.
• Sharing insights, experiences, and best practices with team members to enhance collective expertise.
• Documenting resolutions, SOPs, and best practices to create a knowledge repository.
• Training junior team members on system functionalities and troubleshooting techniques.

Continuous Improvement & System Optimization

• Identifying opportunities for system improvements and implementing upgrades to enhance performance.
• Conducting regular health checks, audits, and assessments of Unified Communication and Collaboration systems.
• Implementing automation tools to streamline operations and reduce manual intervention.
• Staying up-to-date with industry trends, emerging technologies, and best practices in Unified Communication and Collaboration Operations.

Professional & Technical Skills Required

To succeed in this role, you must have a strong technical foundation and the ability to troubleshoot complex issues efficiently. The required and preferred skills are as follows:

Must-Have Skills

• Strong expertise in Unified Communication and Collaboration Operations.
• Hands-on experience managing large-scale unified communication and collaboration environments.
• Ability to diagnose and resolve technical issues related to communication and collaboration tools.
• Experience with system monitoring tools, performance tuning, and troubleshooting.
• Knowledge of industry best practices for IT service management and technical support.

Good-to-Have Skills

• Experience with Unified Communication and Collaboration Implementation.
• Familiarity with cloud-based collaboration tools and platforms.
• Experience with data visualization tools such as Tableau or Power BI.
• Understanding of data integration, transformation, and quality assurance methodologies.
• Strong analytical and problem-solving skills with the ability to think critically.

Required Experience & Qualifications

• Minimum 7.5 years of experience in Unified Communication and Collaboration Operations.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• A total of 15 years of full-time education is required.
• Hands-on experience working in enterprise-level IT environments.

Why Join Us?

We believe in nurturing talent and providing employees with a platform to excel. Here’s what you can expect when you join our team:

Career Growth & Development

• Upskilling & Training: Access to cutting-edge training programs and certifications.
• Career Progression: Opportunities to advance into senior roles within the organization.
• Diverse Learning Opportunities: Exposure to industry-leading technologies and tools.

Work Culture & Benefits

• Collaborative Environment: Work with industry experts and innovative thinkers.
• Flexible Work Options: Hybrid work model to support work-life balance.
• Competitive Compensation: Attractive salary package with performance-based incentives.

Technological Exposure

• Work with state-of-the-art Unified Communication and Collaboration tools.
• Engage in cloud-based operations, AI-driven solutions, and automation.
• Gain experience in handling mission-critical enterprise applications.

Application Process

If you’re passionate about technology and have the expertise to drive operational excellence in Unified Communication and Collaboration Operations, we’d love to hear from you.

How to Apply:

• Click the Apply Now button and submit your resume.
• Ensure your resume highlights your experience in Unified Communication and Collaboration Operations.
• Shortlisted candidates will be contacted for technical assessments and interviews.

Final Thoughts

As an application tech support practitioner, you will play a pivotal role in ensuring seamless collaboration and communication within organizations. Your deep technical knowledge, problem-solving abilities, and client-focused approach will help businesses optimize their operations and drive efficiency.

Join us in shaping the future of Unified Communication and Collaboration Operations! Apply today and be part of a team that values innovation, excellence, and continuous learning.