Senior Software Engineer Job Opportunity in Bangalore – Join Mphasis to Drive Digital Transformation

In today’s fast-evolving digital economy, software engineers play a pivotal role in shaping the way businesses operate, innovate, and deliver customer-centric solutions. Mphasis, a global leader in next-generation technology services, is looking for a Senior Software Engineer to join its Bangalore office. This is a full-time role that offers an exciting opportunity for experienced professionals with 4–6 years of expertise in software development, database management, and CRM solutions to contribute to impactful projects.

If you are passionate about technology, thrive in challenging environments, and want to work for an organization that is transforming global enterprises with cloud, cognitive, and digital-first strategies, this position could be your next big career move.

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About the Role: Senior Software Engineer

As a Senior Software Engineer at Mphasis, you will be responsible for developing, updating, and maintaining enterprise-level applications and CRM-driven solutions. Your primary focus will be on creating and managing global mobile device catalogs, enhancing CRM templates, resolving tickets via Service Now, and ensuring that all projects are executed within defined timelines and Service Level Agreements (SLAs).

The role requires a high level of technical proficiency, strong problem-solving skills, and the ability to collaborate seamlessly across multiple teams, including fulfillment and procurement specialists. Moreover, candidates must be flexible to support U.S.-based customers, with preferred working hours from 1:00 PM to 10:00 PM IST.

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Key Responsibilities

The position offers diverse responsibilities, allowing professionals to sharpen their skills in application development, CRM management, and client-focused solutions. Some of the primary responsibilities include:

• Managing Global Mobile Device Catalogs
  You will oversee the creation, updates, and continuous management of mobile device catalogs within customer-managed CRM platforms, ensuring seamless integration and functionality.

• Developing CRM Email Templates
  The role involves building, modifying, and thoroughly testing multiple types of email templates on the CRM platform to ensure effective client communication and engagement.

• Resolving Service Now Tickets
  A crucial responsibility is handling and closing Service Now tickets by adhering to defined processes, ensuring timely resolutions, and maintaining compliance with organizational standards.

• Ensuring SLA Compliance
  Strict adherence to all Service Level Agreements (SLAs) and customer guidelines is required to maintain quality assurance and build client trust.

• Maintaining Documentation
  You will be responsible for updating and maintaining Standard Operating Procedure (SOP) documentation, ensuring that all workflows and tasks are well-documented and compliant.

• Supporting Global Clients
  As the role supports U.S. customers, flexible working hours are required, making adaptability and time management critical for success.

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Required Technical Knowledge

The Senior Software Engineer position demands proficiency in multiple tools and platforms, making it ideal for professionals who enjoy working across diverse technical environments. Candidates must have working knowledge of:

• SnagIt – for screen capture and documentation.

• WinSCP – for secure file transfers and system access.

• SMC Tool – a web browser-based solution critical for workflows.

• PL/SQL Developer 8.0.4 – for database management and query execution.

• XML Blueprint 7T – utilized for designing, validating, and testing XML structures and workflows.

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Key Proficiencies

To excel in this role, candidates must possess both technical and interpersonal skills. Essential proficiencies include:

• Cross-functional Collaboration
  Ability to work effectively with departments such as fulfillment and procurement to deliver end-to-end solutions.

• Deadline-driven Approach
  Strong ability to work under tight timelines, ensuring project delivery without compromising on quality.

• Independent Problem Solving
  Confidence in tackling challenges independently while balancing multiple tasks.

• Communication Skills
  Strong written and verbal communication to engage effectively with internal teams and external clients.

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Qualifications

Required Qualifications:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Solid understanding of document capture, classification, and extraction processes.

• Proficiency in PL/SQL, SMC Tool, XML Blueprint, and related platforms.

• Hands-on experience with scripting languages such as VBScript or JavaScript.

• Strong analytical thinking, problem-solving skills, and attention to detail.

• Proven ability to multitask and work independently in dynamic environments.

Preferred Qualifications:

• A Master’s degree in Computer Science, IT, or equivalent specialization.

• Certifications in Kofax or related document management systems.

• Prior experience with document management technologies.

• Knowledge of database management and advanced SQL queries.

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Why Choose Mphasis?

Mphasis has established itself as a global leader in technology-driven transformation. By joining the company as a Senior Software Engineer, you become part of an organization that leverages Front2Back™ Transformation and Service Transformation strategies to help clients build personalized experiences while optimizing legacy systems.

What Mphasis Offers:

• Cutting-edge Technology Exposure
  Work with advanced tools, cloud platforms, cognitive technologies, and next-gen digital solutions.

• Global Clientele
  Collaborate with marquee clients across industries and geographies, ensuring continuous learning and global exposure.

• Career Growth
  With a strong emphasis on innovation and upskilling, Mphasis provides ample opportunities for career advancement.

• Collaborative Work Culture
  A team-driven environment where cross-functional collaboration and client success are the top priorities.

• Flexibility
  Flexible work timings tailored to global client needs, ensuring a balance between productivity and adaptability.

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Skills in Demand: PL/SQL and Oracle

This role emphasizes PL/SQL and Oracle expertise, making it highly suitable for professionals who enjoy working with database-driven applications. Since primary competency and skills are weighted at 100% in PL/SQL and Oracle, this role ensures deep involvement in advanced database technologies.

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Career Path and Opportunities

Joining Mphasis as a Senior Software Engineer is more than just a job—it’s an opportunity to grow into leadership roles within enterprise software development. Employees gain hands-on exposure to CRM solutions, automation, database systems, and digital workflows, preparing them for future roles in Solution Architecture, Technical Project Management, and Engineering Leadership.

Moreover, the role’s alignment with global customer support allows professionals to refine their skills in client communication, SLA management, and process optimization—high-value competencies in today’s IT job market.

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Ideal Candidate Profile

The ideal candidate for this role would be:

• An experienced software engineer with 4–6 years of experience.

• Highly skilled in PL/SQL, Oracle, XML, and scripting languages.

• Adept at working with CRM platforms and document management systems.

• Comfortable with global client interactions and flexible working schedules.

• A professional with strong problem-solving skills and a proactive approach to meeting client requirements.

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Conclusion

The Senior Software Engineer role at Mphasis in Bangalore is an exciting opportunity for professionals eager to enhance their technical skills while contributing to enterprise-level transformation projects. With a strong focus on PL/SQL, Oracle, CRM platforms, and client-centric solutions, this role offers both stability and growth in a rapidly evolving technology landscape.

By joining Mphasis, you not only advance your career but also contribute to shaping the digital transformation journey of some of the world’s leading enterprises.

Apply Here