Principal Customer Success Services Engineer – Oracle EBS Apps Developer Jobs in India | Oracle Careers

August 19, 2025 Indianjobhub

Principal Customer Success Services Engineer – EBS Apps Developer Career Opportunity in India

In today’s fast-paced digital economy, organizations require highly skilled professionals who can bridge the gap between business needs and technology solutions. Among the most in-demand roles is that of an Oracle E-Business Suite (EBS) Applications Developer within Customer Success Services (CSS). This position not only involves technical excellence but also a commitment to customer engagement, problem-solving, and innovation.

Oracle, a global leader in cloud technology and enterprise solutions, is expanding its Customer Success Services (CSS) team and is seeking experienced professionals for the role of Principal Customer Success Services Engineer – EBS Apps Developer. Based in India, this career opportunity is ideal for professionals with 6 to 10+ years of technical expertise, a strong problem-solving mindset, and a passion for delivering value-driven customer outcomes.

About Oracle and Customer Success Services

Oracle has been a trailblazer in cloud technology and enterprise solutions for more than four decades. Its Customer Success Services (CSS) team supports more than 6,000 organizations worldwide, providing tailored services to ensure customer success, operational resilience, and long-term growth.

CSS is more than a technical support arm; it is a strategic partner to customers. By combining Oracle’s vast technology portfolio with skilled engineers, CSS enables organizations to maximize their investments in Oracle EBS, Fusion, SaaS, and hybrid architectures. The CSS team ensures that customers remain ahead in innovation, compliance, and digital transformation.

Role Overview – Principal Customer Success Services Engineer

The Principal Customer Success Services Engineer – EBS Apps Developer is a highly technical role focused on delivering quality solutions, resolving complex issues, and contributing to Oracle’s mission of enhancing customer satisfaction. Professionals in this role are expected to operate independently, applying their expertise in Oracle EBS applications, SQL, PL/SQL, OAF, XML, Oracle Forms, Reports, AME, WF, and APEX, among other technologies.

This opportunity is well-suited for individuals who thrive in customer-facing roles, possess excellent troubleshooting skills, and are eager to explore on-premise, cloud, and hybrid environments.

Key Responsibilities

As a Principal CSS Engineer – EBS Apps Developer, the candidate will:

1. Technical Solution Development

Design, develop, and test CEMLI objects (Configurations, Extensions, Modifications, Localizations, and Integrations).
Build technical solutions that align with customer requirements gathered by functional consultants.
Deliver scalable, secure, and high-performing Oracle EBS solutions across financial modules and HRMS.

2. Customer Support and Success

Serve as a primary technical contact for designated accounts, safeguarding customer satisfaction.
Work with Oracle Support to resolve service requests (SRs) efficiently.
Identify risks, propose mitigations, and escalate critical issues to Technical Account Managers when needed.

3. Issue Resolution and Troubleshooting

Investigate, analyze, and resolve bugs, code changes, and patch impacts.
Diagnose performance, security, and functional issues proactively.
Implement innovative solutions to complex technical challenges under tight deadlines.

4. Knowledge Sharing and Collaboration

Conduct knowledge transfer sessions with customers and Oracle teams.
Collaborate with cross-functional teams, product owners, and QA engineers to ensure seamless delivery.
Share best practices and contribute to Oracle’s services development initiatives.

5. Project and Delivery Management

Track schedules and deliver solutions on time, balancing scope, cost, and quality.
Manage the development pipeline, ensuring technical excellence across all CEMLI implementations.
Provide progress updates during standups, ensuring transparency in delivery.

Skills and Expertise Required

To excel in this role, Oracle seeks professionals with a proven blend of technical expertise, problem-solving ability, and customer-focused thinking.

Core Technical Skills

Strong proficiency in Oracle EBS Applications, SQL, PL/SQL.
Expertise in Oracle Application Framework (OAF), XML Publisher, Forms, Reports, AME, WF, and APEX.
Familiarity with Java, ADF, Oracle JET, and PaaS solutions.
Oracle Technical Certifications are highly valued.
Deep knowledge of EBS R12 and Fusion/SaaS modules.

Functional Knowledge

Good understanding of functional business processes, particularly Oracle Financials and HRMS.
Ability to identify dependencies across setups and their impact on business operations.

Professional Competencies

Strong analytical and troubleshooting skills.
Ability to work independently with minimal supervision.
Excellent verbal and written communication for cross-functional collaboration.
Self-driven, result-oriented, and adaptable to changing environments.

Ideal Candidate Profile

The ideal candidate for this position is not just technically sound but also adaptable, flexible, and customer-centric. Oracle is looking for professionals who can:

Work across different time zones, including night shifts.
Travel and work onsite at customer locations for up to 50% of their time.
Engage in 24×7 on-call support, ensuring business continuity.
Lead support teams in Incident and Problem Management.
Collaborate with global teams, embracing cultural diversity and teamwork.

Career Growth and Learning Opportunities

Joining Oracle’s CSS team provides exposure to some of the most cutting-edge technologies in the industry. Engineers will work across on-premise, hybrid, and cloud-native architectures, constantly learning and innovating.

Additionally, CSS fosters a professional environment where engineers are encouraged to:

Explore innovative tools and frameworks.
Collaborate with experts across the globe.
Stay updated with emerging technologies.
Contribute to strategic digital transformation initiatives in Oracle’s customer ecosystem.

Why Choose Oracle?

Working at Oracle offers much more than a technical role—it provides a holistic career experience.

Benefits of Joining Oracle:

Global Leadership: Over 40 years of innovation in cloud and enterprise solutions.
Inclusive Workforce: A commitment to diversity, equity, and inclusion.
Work-Life Balance: Flexible medical, life insurance, and retirement options.
Career Development: Opportunities to learn, grow, and work with global clients.
Community Engagement: Active volunteering programs that encourage employees to give back.
Accessibility Commitment: Oracle ensures that people with disabilities are supported at every stage of the employment process.

Key Takeaways

The Principal Customer Success Services Engineer – EBS Apps Developer role in India offers a unique blend of technical problem-solving, customer engagement, and innovation. Professionals with 10+ years of relevant experience, deep Oracle EBS expertise, and a customer-first mindset will find this role a perfect platform for growth.

By joining Oracle’s CSS team, candidates can make a significant impact in the world of enterprise applications, cloud transformation, and customer success.

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