Infra Consultant Opening at Infosys Bangalore – Apply Now | Windows OS, IT Support, ITIL, PowerShell Skills Required
Job Opportunity: Infra Consultant at Infosys Limited – Bangalore
Are you an experienced IT professional with a solid foundation in infrastructure support and desktop management? Infosys Limited, a global leader in next-generation digital services and consulting, is currently hiring for the role of Infra Consultant at its Bangalore location. This position is tailored for individuals with deep knowledge of desktop support, operating systems, basic networking, and the ability to lead a team in a dynamic, 24/7 work environment.
In this comprehensive guide, we will take a closer look at the role, responsibilities, required qualifications, technical skills, and key expectations to help you better understand this opportunity.
About Infosys Limited
Infosys Limited is one of the world’s most respected IT services and consulting companies. Headquartered in India, Infosys is known for delivering cutting-edge solutions in digital transformation, cloud computing, infrastructure services, and business consulting. With a global footprint and a commitment to innovation, Infosys empowers clients across industries to achieve excellence through technology.
Position Overview: Infra Consultant
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Job Title: Infra Consultant
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Job ID/Reference Code: INFSYS-EXTERNAL-219642
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Location: Bangalore, India
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Experience Required: 5 to 10 years
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Educational Requirement: Bachelor of Engineering
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Service Line: Cloud & Infrastructure Services
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Shift Timing: 24/7 rotational shifts
Key Responsibilities
As an Infra Consultant at Infosys, your primary responsibilities will include managing and supporting desktop infrastructure and ensuring smooth functioning of all end-user computing (EUC) environments. Below is a detailed breakdown:
1. Operating System Support
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Provide end-to-end support for Windows and Mac operating systems, including installation, configuration, and troubleshooting.
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Manage deployment and updates of Microsoft security patches, antivirus software, and productivity tools on desktops and laptops.
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Handle all OS-related issues, including driver installation, device configuration, and system restoration tasks.
2. Software and Email Support
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Install, configure, and resolve issues with standard software applications used across the enterprise.
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Provide email support and application troubleshooting, ensuring continuity in communication channels.
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Offer assistance with configuration and setup of productivity tools such as Microsoft Office, Outlook, and collaboration software.
3. Networking and LAN Management
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Provide first-level support for LAN and basic network connectivity issues.
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Manage IP address allocation, resolve IP conflicts, and ensure users are connected to the correct network.
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Troubleshoot wireless LAN connectivity issues and perform testing and validations.
4. IMAC and Hardware Handling
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Perform Install, Move, Add, and Change (IMAC) operations for user devices and peripherals.
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Resolve printer installation, sharing issues, and handle both network and local printer configurations.
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Address scanner issues and escalate hardware-related problems to vendors if necessary.
5. Active Directory and Remote Support
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Troubleshoot and support Active Directory domain issues, including user authentication and access control.
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Deliver effective remote desktop support using tools like Remote Assistance and screen-sharing platforms.
Technical Requirements
To excel in this role, candidates must possess a robust technical background and hands-on experience with the following:
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Minimum 5 years of experience in desktop support and user environment management.
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Expertise in supporting Windows 10 and 11 operating systems.
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Experience in managing hardware and software troubleshooting, device drivers, and security patches.
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Familiarity with remote support tools, ITSM platforms, and ticketing systems.
Leadership and Soft Skills
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Proven ability to lead a team of 10–20 support engineers, manage escalations, and provide mentorship.
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Strong organizational skills with the ability to handle multiple support requests simultaneously.
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Effective communicator with the ability to interact with clients, stakeholders, and cross-functional teams.
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Willingness to work in rotational shifts, including weekends and holidays as part of a 24×7 operational team.
Added Advantage: Scripting and Automation
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Hands-on experience with PowerShell scripting and task automation is highly desirable.
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Knowledge of other scripting languages such as VBScript is beneficial for process automation and reporting.
Preferred Skills and Domain Knowledge
In addition to core responsibilities, candidates with familiarity in the following technologies and domains will have a competitive edge:
Network Security & Embedded Technologies
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Experience with firewall policies, configurations, and network security management.
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Understanding of embedded software systems and wireless communication technologies.
Backup and Storage Administration
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Exposure to enterprise-grade backup technologies and storage solutions.
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Familiarity with server storage systems and best practices in data recovery and redundancy.
Database Administration
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Working knowledge of Oracle and Microsoft SQL Server database environments.
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Ability to troubleshoot database access issues from the client machine level.
Service Management & ITIL Framework
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Understanding of ITIL principles and service management processes.
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Experience with incident management, change control, and SLA compliance.
Firewall and Load Balancer Technologies
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Knowledge of enterprise networking tools including Juniper Firewall and F5 Load Balancers.
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Experience in supporting routing technologies and load balancing protocols.
SAP and Enterprise Application Support
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Exposure to SAP Basis Administration and support of enterprise ERP environments.
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Ability to collaborate with SAP teams in identifying infrastructure-level issues.
Career Growth and Opportunities
Joining Infosys as an Infra Consultant opens the door to immense career potential. With structured learning paths, leadership opportunities, and exposure to global infrastructure projects, this role serves as a stepping stone to:
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Senior Infrastructure Management Roles
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Cloud Solutions Architect
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Network and Security Specialist
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EUC Lead / IT Service Manager
Infosys values continuous upskilling and offers certification support, internal training programs, and global career mobility for high-performing professionals.
Why Join Infosys?
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Innovation-Driven Culture: Work at the forefront of digital transformation with next-gen infrastructure technologies.
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Global Reach: Be part of a multinational team that delivers services to Fortune 500 companies.
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Learning Opportunities: Access to cutting-edge labs, internal upskilling platforms, and domain certifications.
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Inclusive Work Environment: Equal opportunity employer committed to diversity, equity, and inclusivity.
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Employee Support: Structured mentorship, health benefits, and a vibrant work-life balance.
Equal Opportunity Statement
Infosys is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, gender identity, sexual orientation, age, disability, or veteran status. Applicants requiring accommodations during the hiring process will receive appropriate support upon request.
Application Process
Interested candidates can apply via the Infosys Careers Portal using the Job ID: INFSYS-EXTERNAL-219642. Ensure your resume highlights relevant experience in desktop support, scripting, team management, and 24×7 support capabilities.
Conclusion
The role of Infra Consultant at Infosys in Bangalore is a dynamic opportunity for infrastructure professionals looking to enhance their careers in a globally recognized organization. If you possess the technical expertise, leadership skills, and dedication to work in a challenging and rewarding environment, this role is tailored for you.
Apply today and be a part of the team that powers the digital backbone of enterprises worldwide.