Administrator – L3 at Wipro Delhi | IBM Storage Specialist Role | IT Infrastructure Jobs 2025 Ask ChatGPT

Administrator – L3 Role at Wipro (Delhi): A Career in Infrastructure Management Excellence

Introduction

Wipro Limited, a globally recognized leader in technology services and consulting, is hiring a qualified and experienced Administrator – L3 for its Delhi office. Known for delivering cutting-edge digital transformation solutions, Wipro empowers businesses to achieve operational excellence and agility. With a presence in over 65 countries and a workforce exceeding 230,000 professionals, Wipro is the ideal destination for professionals who aspire to be at the forefront of innovation and client satisfaction.

This role is ideal for IT professionals with 3–5 years of experience in infrastructure support, particularly with expertise in IBM Storage systems. The Administrator – L3 will play a critical part in ensuring the efficient and timely resolution of client service requests related to software, hardware, and network issues, ensuring continuous service availability and optimal performance.

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About Wipro: A Digital Transformation Powerhouse

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is renowned for delivering end-to-end digital transformation services across a wide array of industries. Combining expertise in consulting, engineering, and operations, Wipro is committed to helping clients build sustainable, future-ready enterprises. By leveraging innovative technologies and fostering a diverse workforce, Wipro remains committed to its vision of enabling its clients, employees, and communities to thrive in a rapidly evolving digital world.

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Position Overview: Administrator – L3

• Job Title: Administrator – L3

• Requisition ID: 76268

• Location: Delhi, India

• Experience Required: 3–5 Years

• Specialization: IBM Storage Systems

• Employment Type: Full-Time / Permanent

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Role Purpose

The Administrator – L3 is entrusted with the responsibility of handling IT infrastructure requests, resolving incidents, and ensuring the smooth operation of client systems. The role requires strong technical knowledge and problem-solving abilities to manage critical IT infrastructure components including servers, storage systems, and networks.

The ideal candidate will ensure Service Level Agreements (SLAs) are met with high standards of service quality, drive root cause analysis for recurring issues, and provide proactive solutions to prevent future disruptions.

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Key Responsibilities

1. Incident & Service Request Management

• Address and resolve service requests and incidents raised by end-users across various platforms including email, chat, and IMS.

• Ensure timely resolution in line with client-defined SLA parameters to ensure service continuity and client satisfaction.

• Act as the first point of contact and take ownership of the entire lifecycle of the issue—from logging to resolution and closure.

2. Infrastructure Support & Maintenance

• Serve as a custodian for the client’s IT infrastructure including storage, network, server, and system devices.

• Consistently track the operational status and efficiency of IBM Storage systems and associated components to ensure optimal performance and reliability.

• Install, configure, and maintain both hardware and software as per client needs.

3. Issue Diagnosis and Root Cause Analysis

• Conduct detailed root cause analysis (RCA) for recurring or high-priority issues.

• Document findings and propose permanent fixes to prevent future occurrences.

• Collaborate with cross-functional and on-site teams to resolve complex infrastructure problems.

4. Client Communication and Escalation Handling

• Provide timely communication with clients, updating them on resolution timelines and actions taken.

• Prioritize high-impact tickets and ensure fast-tracked solutions.

• Maintain zero tolerance for SLA breaches or escalations by ensuring prompt, quality support.

5. Backup and Recovery

• Perform routine backups of critical systems and logs.

• Implement and monitor data recovery solutions as part of disaster recovery protocols.

6. Access and Security Management

• Set up and oversee user access permissions for applications, systems, and storage resources in alignment with the organization’s security protocols and compliance standards.

• Enforce adherence to information security guidelines during troubleshooting and provisioning.

7. Chatbot Log Review and Automation Handling

• Analyze logs generated by chatbot interactions.

• Ensure service requests raised through automation channels are resolved efficiently.

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Performance Metrics

To succeed in this role, the following performance indicators will be used to measure outcomes:

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Mandatory Skills & Technical Expertise

• Primary Skill Required: IBM Storage

• Additional Skills Preferred:

  • Troubleshooting storage-related issues

  • Familiarity with enterprise backup and restore processes

  • Experience with performance tuning and capacity planning

  • Understanding of enterprise ITIL frameworks and ticketing systems

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Professional Attributes

• Strong communication and interpersonal skills

• Ability to manage time-sensitive issues in a high-pressure environment

• Collaborative mindset and capability to work with on-site and remote teams

• Commitment to client service excellence

• Willingness to constantly upskill in line with technology evolution

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Why Join Wipro?

1. Empower Your Career

Wipro offers unparalleled opportunities for growth. You’ll have access to learning platforms, certifications, and real-time project experience that enhance your technical, managerial, and soft skills.

2. Inclusive Work Culture

As an Equal Opportunity Employer, Wipro values diversity and inclusivity. The company actively encourages applicants from all backgrounds, including individuals with disabilities.

3. Social Responsibility & Ethics

Wipro takes great pride in maintaining high ethical standards. The company urges candidates to report suspicious job offers and emphasizes transparency in all its recruitment practices.

4. Accessibility Commitment

Wipro is committed to making the workplace accessible and accommodating for all. Reasonable accommodations are provided during the recruitment process and beyond to ensure an inclusive work experience.

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Join a Future-Focused Enterprise

Wipro is reinventing how businesses work in a digitally interconnected world. This position as Administrator – L3 is not just a job—it’s a gateway to being part of transformative projects that make a difference.

If you are driven by technology, passionate about service delivery, and committed to continuous improvement, Wipro is the place for you.

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Application Process

Interested candidates can apply online through the official Wipro careers portal. For queries related to recruitment scams or unethical hiring practices, contact:

• 📧 Recruitment Support: helpdesk.recruitment@wipro.com

• 📧 Ombuds Group: ombuds.person@wipro.com

Note: Do not send resumes to the helpdesk email address.

All applications should be submitted through the official careers portal for consideration.

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Conclusion

The Administrator – L3 role at Wipro is a dynamic opportunity to thrive in the world of IT infrastructure support. From managing critical IBM Storage environments to resolving technical issues with precision, the role is vital in ensuring client satisfaction and seamless service delivery.

Wipro invites professionals who are not only technically sound but also thrive in collaborative, agile, and client-centric environments. Take the leap toward a career that empowers reinvention — join Wipro and shape the digital future with purpose.

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