Exciting Career Opportunity: Program Manager, Crossborder at Amazon (Souq.com FZ LLC)
Amazon, a global leader in e-commerce and digital transformation, is looking for a seasoned Program Manager, Crossborder to join its AMET (Asia, Middle East, and Turkey) Crossborder Business team. Based at Souq.com FZ LLC, this high-impact role is designed for professionals who are passionate about managing large-scale, international programs that optimize cross-border commerce and fuel global expansion.
Role Overview
As a Program Manager, Crossborder, you will spearhead critical initiatives aimed at expanding and enhancing Amazon’s cross-border trade capabilities. The successful candidate will lead cross-functional teams across geographies, navigate the intricacies of international commerce, and ensure operational excellence in logistics, compliance, and technology integration.
Key Responsibilities
1. Lead Complex, Multi-Regional Programs
You will oversee the execution of intricate, large-scale programs that span multiple regions. This includes managing program lifecycles from conception through implementation, ensuring alignment with strategic business objectives.
2. Strategic Roadmap Development
Collaborate with business leaders, regional stakeholders, and technical teams to develop long-term strategies for marketplace expansion. You will be responsible for crafting detailed roadmaps that support cross-border scalability and international growth.
3. End-to-End Program Management
From planning and resource allocation to risk assessment and execution, you will drive programs end-to-end while ensuring effective governance and timely delivery. Clear communication with stakeholders will be key to success.
4. Legal and Compliance Integration
Work closely with legal and compliance departments to ensure all international trade operations are in line with local regulations and global standards.
5. Operational Oversight
Manage integrations with international payment systems, third-party logistics (3PL) providers, and customs clearance processes to ensure smooth and efficient cross-border operations.
6. Metrics and KPIs
Define, track, and report key performance indicators (KPIs) that measure program impact, ensuring business goals are consistently met or exceeded.
Required Qualifications
To succeed in this role, candidates must meet the following basic qualifications:
- Bachelor’s Degree in Business, Computer Science, Engineering, or a related discipline.
- 8+ years of program management experience, with a minimum of 3 years in international commerce or cross-border initiatives.
- Proven experience in managing large-scale, multi-region programs with measurable business outcomes.
- Strong knowledge of e-commerce operations, international trade laws, and global supply chain management.
- Demonstrated success in cross-functional collaboration with both technical and non-technical teams across various geographies.
- Advanced proficiency in written and verbal communication, with experience engaging VP and Director-level stakeholders.
Preferred Qualifications
Although not mandatory, the following qualifications are highly desirable:
- MBA or Master’s Degree in a relevant field such as International Business or Supply Chain Management.
- PMP Certification or similar project management accreditation.
- Familiarity with marketplace platforms, international payments, customs regulations, and global compliance requirements.
- Multilingual proficiency for seamless communication across regions.
- Experience working in global tech companies or leading e-commerce platforms.
Core Skills and Competencies
- Strategic Thinking: Ability to develop high-impact, forward-thinking strategies for global commerce.
- Problem Solving: Creative and analytical mindset to tackle complex operational and regulatory challenges.
- Analytical Acumen: Data-driven decision-making and the ability to derive insights from large datasets.
- Risk Management: Proactive identification and mitigation of potential risks affecting project timelines and goals.
- Leadership: Inspire and lead high-performing teams, manage stakeholders, and drive project success without direct authority.
- Communication Excellence: Exceptional written and verbal skills to effectively present to senior leadership and cross-functional teams.
Tools and Technologies
- Proficiency in Microsoft Excel (including Pivot Tables and VLookups)
- Working knowledge of SQL for data extraction and reporting
- Familiarity with project management tools such as JIRA, Asana, or Trello
- Experience with BI dashboards like Tableau or Amazon QuickSight is a plus
Impact and Scope of the Role
- Lead programs with an annual business impact exceeding $10 million
- Manage multiple concurrent workstreams across 5+ countries
- Collaborate with VP and Director-level stakeholders to drive strategic outcomes
- Influence key aspects of Amazon’s product and technology roadmaps
- Directly contribute to Amazon’s global business transformation and expansion
Why Join Amazon’s Crossborder Team?
Amazon is committed to delivering unparalleled customer experiences across the globe. In the Crossborder team, you’ll work at the heart of our international operations, where your efforts will have tangible effects on millions of customers and thousands of sellers. We foster an environment of innovation, inclusion, and growth, and offer unparalleled opportunities for professional development.
Perks and Benefits:
- Competitive salary and performance-based bonuses
- Health and wellness benefits
- Global career advancement opportunities
- Collaborative, inclusive, and dynamic work environment
Diversity, Inclusion, and Accessibility
Amazon takes pride in cultivating an inclusive workplace where individuals of all backgrounds can thrive. If you require any accommodation due to a disability, whether during the application, interview, or onboarding process, please visit Amazon’s Accommodations page or contact your recruiting partner for assistance.
How to Apply
If you’re passionate about driving global impact through cross-border e-commerce and have the leadership skills to manage complex programs, Amazon wants to hear from you. Visit the official job page to apply today.