Techno Functional Consultant – L1 | ServiceNow Architect & Developer | Wipro Careers | Bengaluru

💼 Career Opportunity: Techno Functional Consultant – L1 | ServiceNow Specialist | Wipro | Bengaluru | Requisition ID: 63546

Are you a ServiceNow expert with a passion for designing and implementing scalable IT solutions? Do you possess both functional knowledge and technical acumen to bridge business needs with robust platform architecture? If yes, then Wipro Limited is offering a golden opportunity for a skilled Techno Functional Consultant – L1 to join its fast-paced and innovation-driven environment in Bengaluru, India.

This full-time position provides a unique platform to lead ServiceNow implementations, drive enterprise automation, and offer cutting-edge digital transformation solutions to global clients.

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🌐 About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting firm, enabling business transformation for clients across 65+ countries. With over 230,000 professionals, Wipro leverages technology, design thinking, and consulting to build future-ready and sustainable enterprises.

Explore more at: www.wipro.com

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📌 Job Overview

• Job Title: Techno Functional Consultant – L1

• Requisition ID: 63546

• Location: Bengaluru, India

• Experience: 5–8 years

• Employment Type: Full-time

• Domain: ServiceNow – SaaS

• Band: B3

• CBR: ₹200K

• Mandatory Skills: ServiceNow (ITSM, ITOM, SAM Pro, HAM Pro, CMDB)

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🎯 Role Summary

As a Techno Functional Consultant – L1, you will act as the bridge between technical development and business processes, playing a critical role in ServiceNow platform architecture, solutioning, customization, and deployment. This role demands a blend of strong functional understanding of ITIL processes and hands-on development expertise in the ServiceNow ecosystem.

You will lead implementation initiatives, ensure data integrity, optimize asset management processes, integrate third-party APIs, and provide scalable solutions that align with business goals.

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🔧 Key Responsibilities

1️⃣ ServiceNow Architecture & Implementation

• Architect and deploy end-to-end ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM).

• Configure and test new platform features in sandbox and development environments.

• Integrate asset management with CMDB, incident, change, and procurement workflows.

• Design custom dashboards, forms, UI actions, and client/server-side scripts using Flow Designer and Script Includes.

• Maintain a clean, efficient codebase, following development and security best practices.

2️⃣ Techno-Functional Solutioning

• Analyze new business requirements and perform feasibility analysis.

• Develop tailored technical solutions while maintaining alignment with functional objectives.

• Translate complex business needs into scalable ServiceNow solutions with clear timelines.

• Support architecture design, coding, and production rollout for new business implementation.

• Lead proof-of-concept (PoC) initiatives to test new modules, tools, or integrations.

3️⃣ Integration & Automation

• Integrate ServiceNow with third-party tools using REST/SOAP APIs and Integration Hub.

• Automate asset lifecycle, license compliance, and discovery processes using HAM Pro and SAM Pro.

• Build automation tools to optimize workflows, reduce repetitive tasks, and improve support ticket turnaround time.

4️⃣ Governance, Compliance & Support

• Promote platform governance and release management standards.

• Troubleshoot issues, perform RCA (root cause analysis), and recommend long-term fixes.

• Ensure compliance with licensing models from vendors like Microsoft, Oracle, Adobe, etc.

• Provide post-implementation support, manage change requests, and resolve escalations with minimal downtime.

5️⃣ Documentation & Knowledge Transfer

• Prepare and maintain:

  • Solution design documents

  • Configuration guides

  • Standard operating procedures

• Lead structured knowledge transfers to MSPs and internal teams to ensure platform supportability and resiliency.

• Ensure timely and complete reporting of work progress and documentation of change history.

6️⃣ Mentorship & Collaboration

• Lead client workshops and requirement-gathering sessions.

• Collaborate with cross-functional stakeholders, developers, and project managers.

• Guide junior developers and internal team members on platform capabilities and development standards.

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🧠 Required Skills & Qualifications

✅ Core Technical & Functional Competencies

• Strong hands-on experience with:

  • ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Portal)

  • HAM Pro and SAM Pro

  • Flow Designer, Business Rules, Script Includes, UI Policies

  • REST/SOAP integrations, API interaction

• Deep understanding of ITIL processes, asset lifecycle management, and CMDB architecture

• Strong documentation skills for technical and business audiences

🎓 Educational Background & Certifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields

• ServiceNow Certified System Administrator (CSA) – mandatory

• Certified Implementation Specialist (CIS) – preferred

• Prior experience in handling ServiceNow upgrades, patching, and troubleshooting issues in live environments

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📈 Key Deliverables & Performance Metrics

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🧩 Ideal Candidate Traits

• Techno-functional mindset with strong business acumen

• Effective communicator with the ability to translate technical concepts for business users

• Solution-driven and self-motivated, with a passion for innovation

• Strong interpersonal and leadership skills

• Ability to manage multiple tasks simultaneously in a fast-paced, client-facing environment

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📅 A Day in the Life

The day starts with a review of the overnight discovery logs in HAM Pro. You analyze asset discrepancies and plan automation for data normalization. A requirement-gathering call with a client follows, where you propose a custom solution for procurement integration. In the afternoon, you mentor a junior developer on ServiceNow Flow Designer, debug a UI policy, and finalize documentation for a recent configuration rollout. Your day ends with a project handover session with the MSP team to ensure support continuity.

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🌟 Why Join Wipro as a Techno Functional Consultant?

🌐 Global Exposure

Work with Fortune 500 clients across multiple industries on enterprise-grade ServiceNow implementations.

🚀 Career Advancement

Access to certifications, career mobility programs, and international projects.

💡 Innovation-Driven Culture

Explore the latest in low-code automation, AI integrations, and digital platforms.

🤝 Inclusive Workplace

Wipro fosters a culture of diversity, equity, and continuous learning.

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💰 Compensation & Benefits (Indicative)

Employees in this role can expect:

• Competitive compensation package with performance-based incentives

• Comprehensive medical, dental, and life insurance

• Generous paid time off and holidays

• Access to certification sponsorships and global learning platforms

• Flexibility to work in hybrid environments depending on client engagement

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♿ Accessibility & Equal Opportunity

Wipro encourages individuals from all backgrounds to apply and is committed to creating an accessible, equitable, and inclusive work environment. We welcome applications from persons with disabilities and ensure reasonable accommodations throughout the recruitment and onboarding process.

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📥 How to Apply

To apply for this opportunity:

1. Visit: Wipro Careers Portal

2. Search for Requisition ID: 63546 or “Techno Functional Consultant – L1”

3. Complete your application and upload your updated resume

4. Await further communication from Wipro’s Talent Acquisition team

   Apply Here