Microsoft Hiring Technical Support Engineers in Bangalore | Apply for Hybrid IT Role Today
Technical Support Engineer—Microsoft | Bangalore, Karnataka, India | Hybrid Work Opportunity
Location: Bangalore, Karnataka, India
Job Type: Full-Time
Work Mode: Up to 50% Work From Home
Travel: 0–25%
Job ID: 1818630
Date Posted: April 10, 2025
Employment Type: Individual Contributor
Are you technology enthusiastic, keen to address intricate problems, and looking forward to contributing to the digital community? Microsoft seeks energetic, technologically adept individuals to become technical support engineers with our Customer Service & Support (CSS) team in Bangalore, Karnataka. Here is your chance to become part of one of the world‘s most renowned technology firms, a global community, and assist our customers in unleashing the full potential of their Microsoft investments.
Become a member of Microsoft‘s Customer Experience & Success (CE&S) Organization.
Microsoft‘s Customer Experience & Success (CE&S) team consists of more than 17,000 global professionals who are all connected through a common goal: to make customers more successful. Through providing revolutionary, bespoke customer experiences, we enable businesses to achieve meaningful business results from Microsoft‘s broad portfolio of cloud, software, and support solutions.
Within the CE&S organization, the Customer Service & Support (CSS) organization is essential to establishing long-term customer relationships. We do more than fix things—we actively prevent issues from arising in the first place and bring out the best in Microsoft technologies.
Why This Role Matters
The technical support engineer role is perfect for those with good analytical skills, a passion to assist people, and some background in computer science or IT. You will be responsible directly for resolving and troubleshooting high-level customer problems on Microsoft‘s range of services and platforms. Not only will you be a trusted client advisor, but you’ll also work with engineering teams to constantly enhance our products.
This is not just a job—it’s a career with a path of growth, impact, and ongoing learning. Whether you want to build on your technical skills, enhance leadership skills, or grow your professional network, Microsoft can provide the tools and guidance to support your objectives.
Key Responsibilities
Your job as a technical support engineer at Microsoft is diverse and critical in ensuring customer happiness and success. Listed below are your main duties:
1. Customer Response and Technical Resolution
• Own customer issues completely and push resolution with a customer-centric focus.
• Leverage in-depth technical expertise and tools to troubleshoot and resolve issues successfully.
• Present as a technical expert, delivering customized solutions that enable customers to maximize their Microsoft environments.
• Work across global support teams to deliver a cohesive and effective resolution experience.
2. Knowledge Sharing and Peer Development
• Lead efforts to establish internal communities of practice and mentorship of junior engineers.
• Share your knowledge and experience through knowledge-sharing platforms, documentation, and training programs.
• Engage in ongoing learning activities to keep yourself current with the newest Microsoft technologies and support practices.
3. Product Feedback and Innovation
• Engage with Microsoft Engineering and Product Supportability teams to report issues, product bugs, or inefficiencies.
• Assist in the creation of diagnostic tools, automation methods, and support strategies.
• Provide valuable input that directly affects product improvements and customer support innovations.
4. Readiness and Continuous Improvement
• Participate in regular technical training and certifications to stay ahead of industry trends and Microsoft products.
• Practice a growth mindset by actively pursuing feedback and new challenges.
• Promote process improvements that improve the customer support experience and operational efficiency.
Required Qualifications
To be eligible for the technical support engineer position, you should satisfy any one of the below requirements:
• Bachelor‘s degree in computer science, information technology, or similar discipline AND 1+ year technical support, IT consulting, or similar IT experience.
• OR 3+ direct years of technical support, technical consulting, or IT services experience.
• OR equivalent hands-on experience within a similar technical field.
Language Requirement:
• English proficiency—spoken, written, and reading comprehension—is required.
Security and Compliance Requirements
All applicants should be capable of meeting Microsoft‘s high security screening standards. This entails passing the Microsoft Cloud Background Check at the time of transfer or hire, and re-screening every two years thereafter. These checks are paramount to ensuring a secure cloud environment for our customers and stakeholders.
Work Culture and Values
At Microsoft, we share a growth mindset, collaborative innovation, and shared success. We believe in creating a diverse and inclusive workplace where all our employees feel valued and empowered to make their best contributions.
Our values of respect, integrity, and accountability govern all that we do—product design, customer interactions, and community involvement.
We strive to establish a culture where our people can grow professionally and personally. As an employee of Microsoft, you will become part of a community that honors innovation, embrances lifelong learning, and supports ongoing development.
Career Growth and Development
This position is a gateway to a broad set of career opportunities at Microsoft. Whether you want to be a technical architect, support escalation engineer, program manager, or branch into a leadership role facing customers, Microsoft encourages internal mobility and develops your skills through:
• On-the-job learning
• Certification programs
• Mentorship opportunities
• Access to internal knowledge networks and communities
Perks and Benefits
Microsoft is proud to offer one of the most comprehensive and competitive benefits packages in the industry. Benefits may vary by location and employment type but typically include
• Industry-leading healthcare coverage
• Access to world-class learning and certification resources
• Savings and investment programs
• Employee discounts on Microsoft products and services
• Maternity and paternity leave
• Generous paid time off and holidays
• Philanthropic giving and volunteer programs
• Opportunities for networking with peers and leaders
Why Microsoft?
• Impact at scale: Collaborate with innovative technologies and impact millions of users worldwide.
• Hybrid work flexibility: Work remotely up to 50% depending on your needs and team requirements.
• World-class infrastructure: Get access to the best-of-breed tools, AI technologies, and collaboration platforms at Microsoft.
• Inclusive and collaborative culture: Be part of an inclusive team that respects your point of view and enables you to deliver your best work.
Ready to Apply?
If you’re passionate about solving complex technical problems, thrive in collaborative environments, and are eager to shape the future of digital support experiences, then the technical support engineering role at Microsoft is the perfect fit for you.
Become part of an organization that is redefining customer support using artificial intelligence, data-driven insights, and unmatched product expertise.
Take the next step in your career with Microsoft Bangalore—where innovation meets impact.
Join us now and embark on a Microsoft journey.
Power every individual and every organization across the globe to do more—together with you.