Join Genpact as a Process Developer – Customer Care | Exciting Career Opportunity
Process Developer – Customer Care | Genpact
About Genpact
Genpact (NYSE: G) is a leading professional services and solutions company focused on driving transformative change. With more than 125,000 professionals in 30+ countries, we are dedicated to developing innovative solutions that create the future. We live by curiosity, agility, and an unrelenting passion for excellence to create enduring value for our clients.
As a valued partner to the Fortune Global 500, Genpact combines deep industry expertise, leading technologies, and analytics–led insights to help our clients drive greater business value. We are proud to create an environment that encourages talent to thrive, ideas to become reality, and businesses to move toward increased efficiency and success.
If you are seeking a rewarding career with a purpose-driven company that celebrates diversity, inclusion, and innovation, we encourage you to consider this opportunity with us.
Job Title: Process Developer – Customer Care
Job ID: INS027561
Job Type: Full-time
Location: Zapopan, Mexico
Education Level: Bachelor’s/Graduation/Equivalent
Category: Operations
Job Posting Date: March 29, 2025
Application Deadline: May 28, 2025
Job Overview
We are looking for passionate and customer-centric individuals to be part of our team as a process developer in customer care. The job entails dealing with customer queries, delivering excellent service, and making sure that customers are given quick and efficient solutions. If you love customer service and have experience in call center operations, this may be the ideal opportunity for you.
As a customer care process developer, you will have an important role in improving customer satisfaction, service quality, and business growth. You will receive customer calls, answer queries, and provide a smooth customer experience through different channels of communication.
Key Responsibilities
• Respond to customer service calls professionally—take inbound calls, offer solutions, and solve customer issues in a timely manner.
• Multi-task across multiple platforms—Navigate several systems and tools while keeping up with customer interactions efficiently.
• Practice professional phone skills—Exhibit a courteous, polite, and friendly demeanor when interacting with customers.
• Recognize and escalate possible issues—be proactive in recognizing possible issues and alerting the management team if necessary.
• Practice schedule adherence—Be punctual and keep to assigned shifts and schedules.
• Attain quality and productivity targets—Meet important performance indicators (KPIs) like response time, issue resolution rate, and customer satisfaction rates.
• Adjust to process changes positively—remain current with new procedures, policies, and system updates.
• Use time efficiently—prioritize, keep workflow efficient, and work well with team members.
Qualifications & Skills
Minimum Qualifications
•High school diploma or equivalent.
•Advanced English proficiency (both verbal and written
communication skills).
•Full shift availability, including holidays and weekends.
•Prior experience in a customer service position.
Preferred Qualifications
•Experience in a call center environment.
•Insurance campaigns or similar industries background.
• Strong analytical skills and a capacity for effective handling of tough customer calls.
• Familiarity with customer support software and CRM tools.
Why Work with Genpact?
Our people are our best asset at Genpact, and when you join our company, you can expect to be part of an open, welcoming, and fast–growing company that values your strengths and provides full support to help you advance in your career. Here are a few reasons you should have a career at our company:
1. Worldwide Career Growth Prospects
• Work with Fortune Global 500 corporations.
• Award-winning continuous learning and professional growth programs.
• Movements across various job functions and departments.
2. Competitive Rewards & Benefits
• Seductive salary offers.
• Performance-driven rewards and recognition initiatives.
• Utmost health and wellness benefits.
3. Culture of Inclusivity & Diversity
• Celebrates diversity equal opportunity employer.
• Good working atmosphere with focus on employee wellness.
• Invigorating team activities and firm-sponsored events.
4. Industry–Leading Technology & Innovation
•Exposure to automation tools, digital transformation, and AI.
•Collaboration with industry leaders and experts in customer service excellence.
•Hands-on experience with best-in-class CRM software and digital customer support solutions.
What You Can Expect in This Role
• Comprehensive Training Program—We offer extensive training to familiarize you with our processes, customer service best practices, and system navigation.
• Career Advancement Opportunities—Depending on whether you want to climb the corporate ladder or switch functions within a business, there is plenty of career growth with Genpact.
• Supportive Work Environment—At Genpact, we ensure that the working environment promotes camaraderie, collaboration, and a focus on the customer.
•Real-World Impact—You will directly influence customer satisfaction, business productivity, and service excellence.
Work Schedule & Environment
• Full-time employment with flexible shifts.
• Flexible hybrid work options depending on the nature of projects.
• Dynamic and fast-paced work culture that fosters innovation.
How to Apply
If you are ready to join us on an exciting career path at Genpact, we invite you to apply through our official website. Follow these steps to apply:
1. Go to our careers page at Genpact.com.
2. Search for Job ID INS027561.
3. Fill out the online application form and attach your updated resume.
4. Expect further communication from our recruitment team.
Important Notice: Be cautious of Job Scams
Genpact upholds ethical recruitment practices. We do not charge any application processing fees or ask applicants to buy training resources, starter packs, or machinery. In the event of being approached by a fraudulent recruitment service asking for money, report this to us instantly.
For greater information, get in touch with us on LinkedIn, X, YouTube, and Facebook to get the latest news on our employment opportunities, firm news, and industry news.
Conclusion
Genpact is not just a workplace—it‘s a career destination where opportunity and talent come together. If you have a passion for customer service and are keen to join a world-class organization, we encourage you to apply for the Process Developer – Customer Care position today!
Join Genpact and become a part of a team that is revolutionizing businesses and redefining the future of customer experience.