Transaction Processing Unit Manager – Career Opportunity in Mangalore with Mphasis

In today’s fast-paced financial services industry, professionals who can effectively manage large teams while ensuring compliance, accuracy, and client satisfaction are in high demand. One such critical leadership position is that of a Transaction Processing Unit Manager (TPU Manager). Mphasis, a leading global IT solutions provider, is currently seeking experienced candidates to join its Banking and Capital Markets division in Mangalore. This role offers the opportunity to manage back-office operations for a prominent US client, while driving efficiency, performance, and team growth.

About the Role

The Transaction Processing Unit Manager is a mid-senior level management position (Level 5) designed for professionals with strong leadership skills and prior experience in BPO operations, particularly within Banking and Capital Markets. The manager will lead a team of around 20 employees in a non-voice back-office account, ensuring that all deliverables meet client expectations and internal performance benchmarks.

This role not only demands technical and domain knowledge but also calls for exceptional people management and problem-solving abilities. The TPU Manager will be responsible for maintaining service quality, monitoring productivity, resolving performance issues, and implementing continuous improvement strategies in alignment with organizational goals.

Key Responsibilities

The position of Transaction Processing Unit Manager is comprehensive, with a mix of operational, managerial, and client-facing responsibilities. The primary duties include:

1. Performance Monitoring and Team Management

• Oversee daily operations to ensure service level agreements (SLAs) are consistently met.

• Identify and address issues related to attendance, behavior, or productivity using structured performance management techniques.

• Conduct regular performance appraisals and provide constructive feedback to help employees grow.

• Mentor and guide team members by providing hands-on support when complex issues arise.

2. Operational Excellence

• Ensure all processes are aligned with client expectations and internal quality standards.

• Modify workflows or operations under the guidance of the Operations Manager to improve efficiency.

• Take proactive steps to resolve bottlenecks and continuously improve processes for better outcomes.

• Ensure timely reporting and client deliverables are met without errors or delays.

3. Client and Process Communication

• Act as a Subject Matter Expert (SME) within the team for Banking and Capital Markets operations.

• Attend client and management calls, representing the team’s performance, progress, and challenges.

• Communicate process changes, client updates, and compliance requirements clearly and promptly to direct reports.

4. Employee Engagement and Development

• Foster a collaborative team culture by holding regular team meetings and discussions.

• Provide career guidance, counseling, and motivation to help employees achieve long-term success.

• Ensure employee engagement by recognizing achievements and providing a positive work environment.

5. Training and Compliance

• Complete all client-mandated training programs successfully.

• Ensure that the team is regularly updated and trained on compliance requirements, new policies, and regulatory changes.

• Encourage certifications and skill development in financial markets and capital market processes.

6. Initiatives for Continuous Improvement

• Propose innovative solutions to streamline processes.

• Work with stakeholders to implement cost-effective, technology-driven improvements in transaction processing.

• Promote a culture of accountability, ownership, and continuous learning.

Required Experience

The role of TPU Manager requires a minimum of 5 to 8 years of experience, with at least 2 years in a team-leading capacity within a BPO or transaction processing environment.

Domain Preference:

• Primary Preference: Candidates with proven expertise in Banking and Capital Markets (especially in brokerage operations and US stock market processes).

• Secondary Preference: Candidates with experience in Accounting, Insurance, or other BPO domains.

Specific Experience Areas:

• Prior experience in handling back-office operations.

• Strong understanding of process compliance, SLAs, and metrics.

• Demonstrated ability to manage a team, resolve conflicts, and motivate employees.

Skills and Competencies

Success in this role requires a balance of technical, managerial, and communication skills. Key competencies include:

• Domain Expertise: Knowledge of capital markets, brokerage operations, and US stock market concepts.

• Communication Skills: Excellent spoken and written communication to interact with clients and senior stakeholders effectively.

• People Management: Strong ability to lead, mentor, and motivate teams of 20+ members.

• Technical Proficiency:

  • MS Excel (for data analysis and reporting)

  • MS Word (for documentation and reporting)

  • MS PowerPoint (for presentations and client updates)

• Shift Flexibility: Willingness to work in US shifts (India night shifts).

• Problem Solving: Ability to provide hands-on solutions when challenges arise, while coaching the team on long-term fixes.

Educational Qualifications

• A 12+3 degree (Bachelor’s degree) is mandatory.

• Preferred specializations: B.Com, BBA, or BBM graduates.

• Additional certifications in finance, stock market operations, or capital markets are considered an advantage.

• Please note: Technical graduates (BE, B.Tech, M.Tech) are not eligible for this role.

Certifications

While not mandatory, candidates holding certifications in financial aspects, brokerage operations, or capital markets will have an edge. Examples include:

• NISM certifications (for capital markets and securities operations).

• Advanced MS Excel or data management certifications.

Career Growth Opportunities

Joining Mphasis as a TPU Manager provides a promising pathway for career advancement. Professionals can move into senior operational roles such as Operations Manager, Process Excellence Leader, or client relationship roles. Continuous exposure to global clients, especially in the US banking and capital markets domain, ensures accelerated learning and domain expertise.

Mphasis also supports employee development through structured training programs, leadership workshops, and certification sponsorships, making this an ideal opportunity for ambitious professionals seeking long-term growth.

About Mphasis

Mphasis is a globally recognized IT and business process outsourcing leader, serving top enterprises across industries with cutting-edge technology and business solutions. Its Front2Back™ Transformation Approach combines the power of cloud computing, automation, and cognitive technologies to deliver hyper-personalized experiences for end customers.

Key highlights of Mphasis include:

• Expertise in banking, capital markets, insurance, and financial services.

• A proven track record of innovation and client success.

• Commitment to “shrinking the core” by modernizing legacy environments through digital transformation.

• Partnerships with marquee clients worldwide, ensuring career exposure for employees to global best practices.

By joining Mphasis, professionals not only become part of a forward-thinking organization but also gain the opportunity to contribute to meaningful digital transformation initiatives across industries.

Why Choose This Role at Mphasis?

The Transaction Processing Unit Manager role offers a unique combination of leadership, client interaction, and domain expertise. Here’s why it stands out:

• Work with a leading US client in the Banking and Capital Markets domain.

• Lead a talented team of professionals, gaining valuable people management experience.

• Opportunity to specialize in capital markets, brokerage operations, and US stock market processes.

• Exposure to global business standards and best practices through Mphasis’ client base.

• Night shift experience, which often comes with attractive financial incentives.

• A platform for career advancement within one of India’s leading IT/BPO organizations.

Conclusion

The role of Transaction Processing Unit Manager at Mphasis in Mangalore is ideal for ambitious professionals who have prior experience in BPO operations and aspire to take on greater leadership responsibilities in the Banking and Capital Markets domain. With a strong focus on people management, client interaction, and process improvement, this role provides the perfect blend of operational expertise and career growth opportunities.

If you are passionate about finance, enjoy managing teams, and are ready to work in a dynamic environment with global exposure, this is your chance to step into a rewarding leadership role with Mphasis.

Apply Here