B2B Collections Executive – International Voice & Payment Recovery Careers | Gurugram NCR
B2B Collections Executive – International Voice Process | Gurugram (NCR)
Overview
We are seeking skilled and motivated professionals for the role of B2B Collections Executive in our Gurugram office. This position is ideal for candidates with 1–8 years of experience in collections or international voice processes, preferably with prior exposure to B2B or B2C collections.
The role involves engaging directly with clients to recover overdue payments, resolving account queries, managing disputes, and ensuring accurate reconciliation of invoices. Working in a 100% work-from-office environment with 24×7 shift flexibility, you will play a vital role in maintaining healthy cash flows and building strong client relationships.
About the Role
The B2B Collections Executive is a frontline position focused on recovering outstanding payments from business clients while ensuring professionalism, empathy, and adherence to company policies. The role demands excellent verbal and written English communication skills, the ability to navigate complex billing issues, and a proactive approach to problem-solving.
You will collaborate with internal teams such as billing, originations, and accounts payable to address queries, reconcile invoices, and ensure timely resolution of disputes. Additionally, you will provide basic reporting and analysis using Excel to track collection progress and identify trends.
Key Responsibilities
1. Payment Collection & Account Maintenance
-
Proactively call clients to collect payments on overdue invoices within assigned buckets.
-
Maintain accurate account records and update payment statuses in line with company processes.
-
Engage in follow-ups to ensure commitments are honored and payments are received promptly.
2. Query Handling & Dispute Resolution
-
Address accounts payable queries from clients in a professional and timely manner.
-
Liaise with the billing, originations, and other internal teams to resolve disputes.
-
Investigate discrepancies and provide solutions such as credit rebills, invoice splitting, purchase order (PO) changes, and necessary adjustments within scope.
3. Payment Application & Reconciliation
-
Apply received payments accurately to client accounts.
-
Reconcile invoices to ensure all payments are matched against outstanding balances.
-
Perform corrections as needed to maintain clean and accurate account records.
4. Cross-Functional Collaboration
-
Work closely with billing, originations, and finance teams to resolve client issues.
-
Escalate complex cases to senior management when necessary, ensuring proper documentation and tracking.
5. Reporting & Analysis
-
Prepare Excel-based reports for assigned accounts and collection activities.
-
Track progress against KPIs and highlight areas requiring additional focus.
-
Contribute to the daily task list in alignment with TCS operational activities.
Required Skills & Competencies
Must-Have Skills
-
Education: Bachelor of Commerce (B.Com) or equivalent qualification.
-
Communication: Excellent verbal and written English skills.
-
Experience: Prior international voice process experience in B2B or B2C collections.
-
Technical Skills: Proficiency in basic Excel for reporting and analysis.
-
Customer Service: Ability to handle queries and disputes with professionalism.
-
Work Environment: Comfortable with 100% work-from-office and 24×7 shifts, including nights.
Preferred Skills
-
Familiarity with payment applications and invoice reconciliation processes.
-
Experience working with multiple teams to resolve financial queries.
-
Exposure to large-scale ERP or finance systems.
Work Environment & Expectations
-
Location: Gurugram (NCR) – 100% work-from-office.
-
Shift Timings: 24×7 environment, rotational shifts including night shifts.
-
Team Structure: Collaborative environment with cross-departmental interaction.
-
Performance Metrics: KPIs include collection rates, dispute resolution time, and reporting accuracy.
Why Join Us?
This role offers the opportunity to:
-
Gain international B2B collections experience in a fast-paced environment.
-
Work with global clients and develop advanced communication skills.
-
Be part of a structured and process-driven organization with clear growth pathways.
-
Develop strong financial and analytical capabilities through hands-on payment reconciliation and reporting.
Success in This Role
To excel as a B2B Collections Executive, you should:
-
Approach client interactions with professionalism and persistence.
-
Maintain high accuracy in payment applications and account maintenance.
-
Demonstrate problem-solving skills in handling disputes and billing issues.
-
Show resilience and adaptability in a 24×7 work environment.
Industry Context
B2B collections are a critical function for ensuring healthy cash flow and operational stability in any business. With the global shift towards more digitally connected supply chains, organizations are increasingly looking for professionals who can combine financial knowledge with strong communication skills to manage complex client relationships.
This role puts you at the heart of business operations, enabling you to directly impact the company’s bottom line while honing skills that are in high demand across industries.
Application Process
Role: B2B Collections Executive
Grade: BPO1/2/3
Location: Gurugram (NCR)
Job Function: Business Process Services
Job ID: 370739
Apply By: 12 September 2025
Candidates meeting the qualifications and experience criteria are encouraged to apply with an updated resume highlighting relevant skills and achievements.
SEO Keywords for Optimization
B2B collections jobs Gurugram, international voice collections careers, overdue invoice recovery jobs, payment reconciliation executive, credit rebill and invoice adjustment roles, B2B customer service collections, night shift collections jobs NCR, business process services collections, international B2B accounts receivable jobs, Excel reporting in collections.