Application Support Engineer – Ellucian Banner & PL/SQL Debugging Careers | PAN India
Application Support Engineer – Banner Support | TCS Careers | PAN India
Overview
Tata Consultancy Services (TCS) is looking for talented and experienced Application Support Engineers specializing in Ellucian Banner to join our team. This role is open across PAN India, with a focus on providing expert-level application support, incident resolution, and customer service for one of the most widely used student information systems in higher education.
The position offers an exciting opportunity for professionals with 3–12 years of experience who possess a solid foundation in application support, debugging, PL/SQL programming, and incident management. If you have the ability to troubleshoot technical issues, engage with end-users effectively, and ensure business continuity in a high-pressure environment, this role is an ideal fit.
About the Role
As an Application Support Engineer – Banner Support, you will be responsible for the end-to-end support and maintenance of Ellucian Banner Student applications. You will handle incidents, service requests, and application issues while ensuring adherence to ITIL best practices. This role requires a combination of technical expertise, problem-solving skills, and customer service excellence to deliver high-quality support services to stakeholders.
You will collaborate with cross-functional teams, analyze issues, propose effective solutions, and ensure that all service-level agreements (SLAs) are met or exceeded.
Key Responsibilities
1. Application Support & Maintenance
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Provide L2/L3 support for Ellucian Banner Student applications, ensuring smooth day-to-day operations.
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Troubleshoot and resolve incidents, service requests, and user queries in a timely manner.
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Utilize debugging skills for .NET code, PL/SQL packages, and complex SQL queries to identify and fix issues.
2. Incident Management
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Follow the ITIL incident management lifecycle to log, prioritize, and resolve incidents.
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Work with ticketing tools such as Ivanti, ServiceNow, or Jira to track and manage support requests.
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Escalate issues to higher-level support or development teams when necessary, ensuring clear documentation.
3. Technical Analysis & Debugging
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Analyze application-related problems by reviewing Banner Forms and understanding the Banner Entity Relationship Diagram (ERD).
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Perform root cause analysis for recurring incidents and propose preventive measures.
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Provide raw data extracts, develop queries, and optimize PL/SQL scripts for performance.
4. Customer Service & Communication
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Interact directly with end-users, ensuring excellent customer service and relationship management.
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Translate technical details into user-friendly explanations.
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Maintain clear and timely communication with stakeholders regarding issue status and resolution timelines.
5. Collaboration & Knowledge Sharing
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Work closely with other support engineers, functional teams, and technical experts to resolve complex issues.
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Share knowledge and best practices with team members to improve overall service delivery.
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Document troubleshooting steps, solutions, and process improvements for future reference.
Required Skills & Competencies
The role demands a mix of technical expertise, communication skills, and process-oriented thinking.
Must-Have Skills
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Education: Bachelor’s degree in Computer Science, Information Systems, Bachelor of Computer Applications (BCA), or related discipline.
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Ellucian Banner Student Knowledge: Basic to medium-level understanding, including forms and ERD.
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ITIL Knowledge: Understanding of incident management processes and best practices.
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Tools Proficiency: MS Office (Excel, Outlook), ticketing systems such as Ivanti, ServiceNow, Jira.
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Technical Skills: Debugging .NET code, PL/SQL packages, query writing, and raw data extraction.
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Soft Skills: Strong analytical thinking, problem-solving, verbal and written communication skills, and customer service orientation.
Experience Required
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Minimum Experience: 3 years in application support or similar roles.
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Maximum Experience: 12 years in relevant technical environments.
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Experience in supporting ERP or student management systems preferred.
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Ability to work under pressure while managing multiple priorities.
Why Join TCS?
Tata Consultancy Services is a global leader in IT services and consulting, offering stability, career growth, and exposure to challenging projects in diverse industries. By joining TCS as an Application Support Engineer, you will:
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Work with cutting-edge enterprise applications in the education sector.
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Gain exposure to international clients and best-in-class IT practices.
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Benefit from a culture that values learning, collaboration, and innovation.
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Enjoy opportunities for career advancement across multiple domains.
Success Factors for This Role
To thrive in this role, you should:
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Demonstrate technical depth in Ellucian Banner, PL/SQL, and debugging.
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Maintain high customer satisfaction through effective communication.
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Manage multiple incidents simultaneously without compromising quality.
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Apply process discipline by adhering to ITIL best practices.
Industry Context
With the increasing digitalization of higher education, Ellucian Banner has become a critical platform for student lifecycle management. Universities and institutions depend on reliable application support engineers to keep operations seamless and ensure minimal disruption to academic services. This role places you at the center of that mission, ensuring business continuity and enhanced user experiences.
Application Process
Role: Application Support Engineer – Banner Support
Locations: PAN India (Remote/Onsite flexibility based on project)
Job Function: Technology
Job ID: 371127
Apply By: 31 December 2025
To apply, submit your updated resume highlighting your technical skills, Banner experience, and incident management expertise.
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