Administrator – L2 Jobs at Wipro in Hyderabad | 1–3 Years IT Support Experience Needed

Administrator – L2 at Wipro Limited, Hyderabad | Elevate Your IT Career with a Global Leader in Digital Transformation

Job Role: Administrator – L2
Location: Hyderabad, Telangana
Experience Required: 1–3 Years
Req ID: 86323
Posting Start Date: 30th July 2025
Company: Wipro Limited

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) stands as a global technology services and consulting powerhouse dedicated to transforming businesses through innovation and future-forward thinking. With a strong presence in over 65 countries and a diverse workforce of more than 230,000 professionals, Wipro delivers holistic digital, consulting, engineering, and operations solutions tailored to meet complex transformation needs. At Wipro, the mission is clear: to help clients, employees, and communities thrive in an ever-evolving digital landscape.

Visit www.wipro.com to explore more about how Wipro is shaping the digital future.

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Position Overview: Administrator – L2

Wipro is actively seeking a skilled Administrator – L2 with 1–3 years of experience to join its Hyderabad team. This role is ideal for IT professionals passionate about delivering world-class technical support while ensuring optimal performance of hardware, software, network, and infrastructure components.

The selected candidate will be responsible for managing service requests, resolving client issues efficiently, and upholding the high service standards expected by Wipro’s enterprise customers. Expertise in Apache Tomcat is mandatory for this role.

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Key Responsibilities

1. Service Request Management

• Address all service tickets raised by clients promptly through multiple channels—email, chat, dial-home, or IMS systems.

• Ensure every request or incident is tracked from creation to resolution within SLA timelines.

• Deliver high-quality technical support solutions while maintaining client satisfaction and service integrity.

2. Technical Issue Resolution

• Analyze root causes for recurring or high-priority incidents.

• Resolve software, hardware, networking, server, and storage issues based on pre-defined SLA parameters.

• Collaborate with on-site or cross-functional teams for complex problem-solving scenarios.

3. Infrastructure Monitoring & Maintenance

• Act as the primary custodian for client-side infrastructure, including servers, systems, network equipment, and storage platforms.

• Monitor the health and performance of infrastructure components and take proactive measures to maintain uptime.

• Support installation, configuration, and upgrade of applications, systems, and hardware components per client specifications.

4. Access Management & Security Compliance

• Provision user/application access according to security policies and request workflows.

• Maintain backups of critical systems, configuration logs, and service resources.

• Enforce adherence to data protection, access control, and incident reporting policies.

5. Client Relationship & SLA Management

• Ensure zero escalations by strictly adhering to ticket resolution timelines.

• Maintain a client-first approach to enhance user satisfaction and business continuity.

• Deliver technical resolutions with professionalism and effective communication, ensuring stakeholder confidence.

6. Automation & Chatbot Log Review

• Review service logs and automated chatbot logs to verify resolution of automated or semi-automated service requests.

• Escalate unresolved or misrouted tickets to appropriate support levels promptly.

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Core Technical Skills Required

• Mandatory: Experience working with Apache Tomcat

• Sound understanding of infrastructure operations, system administration, and network management.

• Familiarity with incident and ticketing tools such as ServiceNow or equivalent platforms.

• Basic to intermediate knowledge of scripting and automation tools is a plus.

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Key Performance Indicators (KPIs)

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Ideal Candidate Profile

The ideal candidate will possess a service-oriented mindset, excellent problem-solving skills, and a keen interest in infrastructure and IT support services. You should be highly responsive, proactive in issue identification, and committed to delivering exceptional end-user experiences. If you have a strong work ethic, a collaborative approach, and a willingness to grow within a dynamic environment, Wipro is the right place for you.

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Why Join Wipro?

1. Global Exposure:
As a global technology leader, Wipro offers a platform to work on complex and cutting-edge transformation projects across industries and geographies.

2. Career Growth:
Wipro encourages a growth-driven culture, supporting continuous learning through training, certifications, and leadership programs tailored for career advancement.

3. Inclusive Work Environment:
Wipro welcomes individuals from all walks of life, including applications from persons with disabilities, and actively promotes diversity and inclusion in the workplace.

4. Purpose-Led Culture:
At Wipro, work is not just a job. It’s a platform to reinvent, evolve, and contribute to a sustainable future. The company fosters a purpose-driven culture where you’re empowered to shape your own career path.

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What Wipro Offers

• Competitive compensation aligned with industry standards.

• Exposure to global best practices in infrastructure support and digital transformation.

• Opportunities to collaborate with cross-functional teams and industry experts.

• Inclusive policies and wellness programs supporting work-life balance.

• Transparent performance appraisal and growth opportunities.

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Reinvent Your Career at Wipro

Wipro is not just a workplace—it’s a journey of reinvention. Join us to challenge your limits, learn continuously, and contribute to transformative projects that are redefining the digital era. We are looking for passionate individuals who are committed to problem-solving and innovation.

If you’re ready to take your IT infrastructure career to the next level, Wipro is where your ambitions can take shape.

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Application Process

To apply for the Administrator – L2 position in Hyderabad:

1. Visit Wipro’s official careers portal: www.wipro.com/careers

2. Search using Req ID: 86323 or job title.

3. Upload your updated resume and complete the online application.

4. Shortlisted candidates will be contacted for a further interview process.

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Important Details

• Job Title: Administrator – L2

• Job Location: Hyderabad, Telangana

• Experience: 1–3 Years

• Mandatory Skill: Apache Tomcat

• Req ID: 86323

• Job Posting Date: 30 July 2025

• Organization: Wipro Limited

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Final Thoughts

This role is perfect for candidates with a strong foundation in IT administration and infrastructure management, particularly those looking to work with a leading global technology brand like Wipro. The position promises career growth, skill enhancement, and opportunities to be at the forefront of digital transformation.

Apply today and become a part of a purpose-driven team that’s shaping the future of technology—one solution at a time.

Apply Here