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Opportunity for Cloud Contact Centre Architect in Chennai – 10–12 Years of Experience | Apply Before 31-Aug-2025

Are you a seasoned cloud technology expert with a deep understanding of modern contact center platforms? Do you have what it takes to architect, design, and guide enterprise-level cloud contact center solutions from the ground up? If yes, a leading tech-driven organization is hiring a Cloud Contact Centre Architect for its Chennai location, offering a unique opportunity to lead transformational projects and implement world-class customer engagement platforms.

Position Summary

• Job Title: Cloud Contact Centre Architect
• Location: Chennai, Tamil Nadu
• Experience Range: 10 to 12 years
• Job Function: Technology / Cloud Architecture
• Job Role: Senior Engineer – Cloud Contact Centre
• Job ID: 370207
• Application Deadline: 31-Aug-2025
• Employment Type: Full-time, Permanent
• Educational Qualification: Bachelor of Engineering

About the Role

The Cloud Contact Centre Architect will play a pivotal role in designing, implementing, and optimizing cloud-based customer engagement solutions for enterprise clients. You will lead the end-to-end architecture and integration of cutting-edge platforms such as Genesys Cloud CX, NICE CXone, Amazon Connect, or Five9, ensuring they align with client goals, security policies, and long-term digital transformation strategies.

This role requires not only technical expertise but also strategic foresight and the ability to mentor implementation teams across large-scale deployments.

Key Responsibilities

1. Cloud Contact Center Architecture & Solution Design

• Architect scalable, reliable, and secure contact center solutions using leading platforms like:
  • Genesys Cloud CX
  • NICE CXone
  • Amazon Connect
  • Five9
• Design solutions that ensure high availability, disaster recovery, and elasticity based on real-world enterprise needs.

2. Integration with Enterprise Applications

• Develop detailed plans for integrating cloud contact center solutions with critical business systems such as:
  • CRM platforms (e.g., Salesforce, MS Dynamics)
  • ERP systems
  • Workforce Management and Analytics Tools
• Ensure seamless data flow between contact center and enterprise back-end systems to optimize customer journeys.

3. Compliance and Security Alignment

• Review and validate solution compliance with client-specific security and data privacy standards (e.g., ISO 27001, GDPR, SOC2).
• Collaborate with security and governance teams to implement industry-standard security practices such as:
  • Data encryption (at-rest and in-transit)
  • Role-based access controls
  • Secure API integrations
  • Identity and access management

4. Risk Identification and Mitigation

• Proactively identify architectural risks, gaps, or constraints early in the project lifecycle.
• Provide actionable mitigation strategies to ensure successful implementation and scalability.
• Present solution risks and trade-offs to technical and business stakeholders for informed decision-making.

5. Mentorship and Leadership

• Lead technical discussions with engineering, DevOps, and project teams.
• Mentor junior engineers and provide architectural guidance during implementation and post-deployment.
• Review implemented solutions to verify alignment with architectural standards, ensuring adherence to design principles and established coding guidelines.

Required Skills & Expertise

To be successful in this role, candidates must demonstrate a combination of technical knowledge, business acumen, and team leadership.

Cloud Contact Centre Platforms

• Proven experience designing and implementing solutions on Genesys Cloud CX, NICE CXone, Amazon Connect, or Five9
• Deep knowledge of contact center services such as:
  • IVR and ACD
  • Omnichannel routing
  • AI-driven virtual agents
  • Real-time analytics and reporting
  • Call recording and quality management

Integration and APIs

• Proficiency in integrating contact center platforms with enterprise systems via:
  • REST APIs
  • Webhooks
  • Middleware connectors (Mulesoft, Dell Boomi, etc.)
• Experience in data mapping, workflow orchestration, and automation tools.

Cloud Infrastructure & Architecture

• Familiarity with cloud infrastructure providers like:
  • AWS (Amazon Web Services)
  • Microsoft Azure
  • Google Cloud Platform (GCP)
• Strong grasp of cloud-native architecture principles, including serverless computing, microservices, and containerization.

Security and Compliance

• Hands-on experience with security design, including:
  • Data masking
  • Tokenization
  • SSO and MFA integration
• Understanding of global compliance frameworks such as HIPAA, PCI DSS, and CCPA.

Soft Skills

• Strong communication and interpersonal skills
• Skilled in translating complex technical ideas into clear, accessible language for non-technical audiences
• Leadership capability to guide cross-functional teams
• Strategic thinking with a focus on customer experience

Preferred Qualifications

• A Bachelor’s degree in Engineering, preferably in Computer Science, Information Technology, or a closely related field.
• Holding certifications in one or more of the following areas is considered a strong advantage:
  • Genesys Cloud Certified Professional
  • AWS Certified Solutions Architect
  • NICE CXone Implementation Specialist
  • TOGAF or similar enterprise architecture frameworks

Why Join Us?

• Work with leading-edge technologies in cloud communication and AI-driven customer engagement.
• Collaborate with global clients and work on enterprise-scale digital transformation projects.
• Be part of a dynamic, innovative, and supportive work environment that fosters continuous learning.
• Get the opportunity to mentor future cloud architects and grow into leadership roles.
• Flexible work environment with a hybrid model available for Chennai-based professionals.

Career Growth Path

This role is an excellent springboard into senior leadership and architecture positions such as:

• Cloud Solutions Architect – CX
• Enterprise Architect – Contact Centre Technologies
• Cloud Practice Lead – Customer Experience
• Digital Transformation Advisor – Contact Centre

Who Should Apply?

This opportunity is ideal for professionals who:

• Are passionate about building world-class cloud contact center ecosystems.
• Enjoy collaborating across business and IT teams.
• Can navigate the complex enterprise technology landscape with ease.
• Want to make a tangible impact on how global enterprises engage with their customers.

Application Process

Qualified candidates are invited to submit their applications on or before 31st August 2025. Ensure your resume highlights:

• Your experience with specific contact center platforms (Genesys, NICE, etc.)
• Integration experience with enterprise applications
• Examples of architecture design and successful implementations
• Certifications or credentials (if applicable)

Final Words

As a Cloud Contact Centre Architect, you won’t just be implementing technology—you’ll be shaping the customer experience of tomorrow. This role is your opportunity to influence large-scale digital journeys, create secure and intelligent communication channels, and lead innovation in a space that’s at the heart of every customer-centric organization.

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Cloud Contact Centre Architect Jobs in Chennai | Genesys, NICE, AWS | 10–12 Yrs Experience

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Apply now for Cloud Contact Centre Architect jobs in Chennai. Must have 10–12 years of experience in Genesys Cloud, NICE CXone, or Amazon Connect. Lead architecture and implementation of enterprise contact center solutions. Deadline: 31-Aug-2025.

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