IT Service Management Representative – BCDR Specialist Role at Accenture Bengaluru | 5–10 Yrs Experience
Job Opportunity: IT Service Management Representative – Infra Managed Services Associate Manager | Bengaluru | Expertise in BCDR (Business Continuity & Disaster Recovery)
Are you passionate about maintaining the stability and resilience of IT systems in a fast-paced enterprise environment? Accenture invites experienced professionals to explore the role of IT Service Management Representative – Infra Managed Services Associate Manager at our Bengaluru delivery center. This is a full-time leadership opportunity designed for individuals with a strong background in Business Continuity and Disaster Recovery (BCDR) and a demonstrated ability to ensure service reliability, minimize downtime, and support critical infrastructure processes.
Position Overview
Role Title: IT Service Management Representative
Job Level: Infra Managed Services Associate Manager
Job Location: Bengaluru, India
Experience Required: 5 to 10 years
Job ID: ATCI-4991528-S1870275
Key Skill: Business Continuity and Disaster Recovery (BCDR)
Employment Type: Full-time
Education: Must have completed a full-time 15-year education track
Role Summary
As an IT Service Management Representative, your primary responsibility will be to manage the end-to-end delivery of IT production systems and services. You will support the infrastructure service management lifecycle, focusing on maintaining client satisfaction while minimizing service-related risks. You will play a crucial operational role, ensuring that production systems remain consistently online and available to support mission-critical business operations.
This role goes beyond traditional IT support – it is designed for a leader who thrives in high-pressure environments, can make strategic decisions, and guide teams to operational excellence. If you have in-depth expertise in BCDR and a proactive mindset towards risk mitigation and service continuity, this role offers a rewarding career path in one of the world’s most reputable IT service companies.
Key Responsibilities
The scope of responsibilities for the IT Service Management Representative role includes but is not limited to:
1. Service Delivery Oversight
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Manage and support the IT infrastructure lifecycle, focusing on service availability, performance, and recovery.
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Ensure timely resolution of production issues to avoid disruption to client operations.
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Monitor service-level compliance and proactively address potential service risks.
2. Business Continuity and Disaster Recovery (BCDR) Management
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Act as the Subject Matter Expert (SME) for BCDR processes.
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Design, implement, and maintain disaster recovery and continuity frameworks across IT operations.
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Collaborate with cross-functional teams to ensure recovery strategies align with business objectives.
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Regularly conduct BCDR drills, audits, and risk assessments to validate preparedness.
3. Team Leadership and People Management
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Lead and mentor a team of IT service professionals, fostering a culture of performance and accountability.
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Facilitate team collaboration, ensure clear communication of expectations, and provide guidance for operational excellence.
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Review team decisions and provide input to enhance the effectiveness of service delivery.
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Organize training and knowledge transfer sessions to uplift team competencies in BCDR and ITSM practices.
4. Stakeholder Engagement
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Work closely with clients, internal departments, and external vendors to ensure service alignment with expectations.
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Participate in high-level discussions to support incident management, escalation handling, and strategy planning.
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Provide insights and solutions that address both team-level and cross-team challenges.
5. Risk Management & Incident Handling
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Apply risk management principles to identify, analyze, and mitigate threats to service continuity.
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Establish standard operating procedures for incident prevention and quick restoration.
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Create detailed reports on service outages, root cause analysis, and corrective actions.
Professional and Technical Competencies
To be successful in this role, candidates must exhibit the following capabilities:
Core Skill:
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Business Continuity and Disaster Recovery (BCDR): Deep hands-on experience and subject matter expertise in planning, executing, and managing BCDR frameworks.
Other Key Skills:
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Strong understanding of risk management methodologies and mitigation strategies.
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Proficiency in incident management and service continuity protocols.
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Familiarity with the ITIL (Information Technology Infrastructure Library) framework.
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Ability to evaluate and enhance IT service delivery processes.
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Skilled in using monitoring tools and dashboards for operational insights.
Ideal Candidate Profile
The ideal candidate for this position will demonstrate:
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Leadership Acumen: Ability to lead a technical team effectively, foster collaboration, and make sound decisions in high-stress situations.
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Communication Proficiency: Strong interpersonal skills to communicate with clients, technical teams, and executives.
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Analytical Mindset: Capacity to analyze complex IT infrastructure issues and develop innovative solutions.
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Resilience: Confidence in managing high-pressure incidents, executing recovery procedures, and maintaining composure during crises.
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Continuous Learning: A proactive attitude towards upskilling, staying current with emerging technologies, and adopting industry best practices.
Educational Requirements
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A 15 years full-time education background is mandatory. This typically equates to a bachelor’s degree from a recognized institution in Information Technology, Computer Science, Engineering, or a related field.
Why Join Accenture?
Accenture is a global leader in IT consulting, digital transformation, and innovation. With a strong commitment to excellence and inclusion, Accenture offers its employees:
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A culture of continuous learning and development
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Opportunities to work with cutting-edge technologies and global clients
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Access to mentorship and growth programs
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A robust framework for career progression and leadership development
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A collaborative, diverse, and inclusive workplace environment
Additional Details
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Location: The position is based in Bengaluru, one of Accenture’s flagship delivery hubs.
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Experience Level: A minimum of 7.5 years of experience is required, specifically in the domain of BCDR or related infrastructure and IT service management.
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Availability: Immediate or early joiners are preferred.
Application Process
Interested candidates are encouraged to apply through Accenture’s official job portal. Please ensure your resume highlights relevant experience in BCDR, ITIL processes, team management, and infrastructure support.
To apply:
Click the “Apply for this Job” button on the official job listing page and complete the registration process. You may also set up job alerts to receive similar opportunities.
Conclusion
The role of IT Service Management Representative is a critical leadership position that directly impacts IT reliability and business operations. At Accenture, you will have the platform to bring strategic insights, manage complex infrastructure environments, and safeguard the continuity of global IT services.
If you are a professional who thrives on responsibility, strategic execution, and service excellence, this opportunity is tailored for you.
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SEO Title:
IT Service Management Representative – Infra Managed Services Associate Manager | Accenture Bengaluru | BCDR Specialist
Meta Description:
Explore an exciting opportunity at Accenture Bengaluru for an IT Service Management Representative with expertise in Business Continuity and Disaster Recovery (BCDR). Lead infrastructure delivery, manage service risks, and ensure operational continuity in this dynamic associate manager role.