Account Delivery Head – L3 Role at Wipro Hyderabad | Lead Mega IT Projects
Account Delivery Head (ADH) – L3 at Wipro, Hyderabad: Redefining Excellence in Enterprise Project Delivery
Job Title: Account Delivery Head – L3
Location: Hyderabad, India
Requisition ID: 77925
Company: Wipro Limited
Experience Required: Over 10 years
Key Skills: Delivery Management, Client Engagement, Strategic Planning, Talent Forecasting, Hyper Automation, Agile and DevOps Delivery
Join Wipro’s Transformation Journey as an Account Delivery Head
Wipro Limited, a global leader in technology services and consulting, invites seasoned professionals to step into a high-impact leadership role as Account Delivery Head (ADH) – L3 in Hyderabad. As part of Wipro’s pursuit to drive bold digital transformation journeys, this role empowers professionals to lead mission-critical engagements across mega and key growth accounts. With over 230,000 employees spanning 65 countries, Wipro’s reputation for innovation, resilience, and business transformation makes it the ideal platform for ambitious leaders aiming to make a real difference.
About the Role
The Account Delivery Head (ADH) is entrusted with ensuring end-to-end delivery excellence in some of the most strategically important client accounts. This role calls for a visionary leader with a proven ability to deliver technology-led solutions, foster long-term client relationships, and lead high-performing teams across service lines. The ideal candidate will thrive on challenges, embrace change, and drive continuous improvement across delivery, client satisfaction, and business growth metrics.
Key Responsibilities
1. Strategic Delivery Management
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Own and manage delivery execution across mega or key accounts, ensuring consistent performance aligned with service level agreements (SLAs) and client expectations.
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Design robust delivery frameworks tailored to each client’s complexity, leveraging agile methodologies, DevOps principles, and continuous automation.
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Monitor quality benchmarks and initiate pre-emptive actions to eliminate project deviations, risk exposures, or delivery delays.
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Collaborate with internal teams, including Workforce Management Group (WMG), Quality Assurance (QA), and Project Managers, to ensure seamless operations across the account.
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Conduct regular audits, quality assessments, and governance reviews to maintain 100% compliance with internal standards and client contracts.
2. Customer Relationship Management
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Serve as a trusted advisor to clients, conducting regular reviews and strategic sessions to understand their evolving needs.
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Lead Quarterly Business Reviews (QBRs) and Management Review Meetings (MRMs) to showcase progress, share innovations, and identify new opportunities.
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Address early warning signs or customer dissatisfaction with proactive planning, thereby safeguarding revenue and relationship stability.
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Drive multi-solution positioning by connecting cross-functional service line offerings to client-specific business challenges.
3. Revenue Growth Enablement
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Work closely with the pre-sales and sales teams to convert business opportunities into profitable engagements by presenting tailored, high-impact technology solutions.
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Identify untapped revenue opportunities within existing accounts and drive delivery-led revenue expansion.
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Leverage domain expertise and internal knowledge repositories to co-create future-ready, digital-first business solutions for clients.
4. Operational Excellence & Automation
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Spearhead Wipro’s automation charter, implementing intelligent automation, AI-driven tools, and next-gen delivery models to enhance service delivery speed and quality.
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Collaborate with the Holmes RO (Robotic Operations) team to integrate hyper-automation and crowdsourced solutions, improving operational efficiency.
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Implement lean practices and drive continuous improvement programs to eliminate waste, optimize cost, and deliver enhanced customer outcomes.
5. Innovation and Knowledge Management
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Champion Agile and DevOps transformations in client accounts to modernize legacy systems and accelerate delivery.
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Promote innovation through structured ideation campaigns and the implementation of value-added business value metrics (BVMs).
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Establish robust knowledge management practices within the account, encouraging internal learning sessions, best practice dissemination, and upskilling initiatives.
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Ensure active usage of Wipro’s Knowledge Management (KM) portal and track ongoing training and certification compliance.
6. Capability Building and Talent Development
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Lead resource planning and forecasting in sync with future account needs, ensuring on-time fulfillment across internal and external talent pools.
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Collaborate with the Talent Acquisition, Workforce Management, and Competency Development teams to meet staffing needs with the right skill mix.
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Design customized learning maps and growth journeys for critical talent within the account, ensuring high engagement and retention.
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Ensure seamless rookie onboarding and career development plans for freshers in coordination with training and competency groups.
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Implement multi-skilling initiatives to create a flexible and future-ready talent pool within the account.
Qualifications & Experience
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Minimum 10+ years of experience in IT delivery, client engagement, project governance, and resource planning.
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Proven ability to manage large-scale, multi-service line accounts with complex delivery landscapes.
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Strong leadership acumen in people management, client handling, and cross-functional coordination.
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Deep understanding of automation tools, agile frameworks, and modern delivery methodologies (Agile, DevOps, CI/CD).
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Familiarity with quality management systems, compliance protocols, and SLA-driven engagement models.
Why Join Wipro?
At Wipro, transformation is at the heart of everything we do. We don’t just drive digital innovation for clients — we empower our employees to reinvent themselves. If you are someone who thrives in high-performance environments and are ready to reimagine what’s possible, Wipro offers the perfect platform for your ambitions.
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Global Exposure: Collaborate with some of the world’s leading enterprises and learn from industry pioneers.
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Purpose-Driven Work: Be part of initiatives that create real impact across sectors and societies.
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Inclusive Culture: Wipro is an Equal Opportunity Employer. We celebrate diversity and ensure a safe, inclusive workplace for all.
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Continuous Learning: From internal certifications to external partnerships, we promote continuous upskilling for future-readiness.
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Flexibility and Accessibility: Wipro is committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.
Application and Contact Information
If you are ready to lead delivery transformation and leave a legacy of excellence, join us at Wipro as an Account Delivery Head – L3 in Hyderabad. Your journey toward meaningful reinvention starts here.
Please note: Resumes sent to unofficial email IDs will not be considered. For queries related to recruitment scams, report to helpdesk.recruitment@wipro.com.
Ethical concerns can be directed to Wipro’s Ombuds Group at ombuds.person@wipro.com.
Diversity and Inclusion Statement
Wipro embraces the power of diversity. We encourage applications from individuals of all races, religions, ethnicities, gender identities, orientations, and backgrounds. We are committed to equal opportunity and strive to build a culture of respect and inclusion.
Final Words
This is more than just a job. It’s a leadership opportunity to reshape enterprise delivery, partner with global businesses, and redefine innovation on a daily basis. If you believe in driving customer success through operational brilliance, automation, and strategic foresight, we invite you to be part of Wipro’s bold journey of reinvention.