TL-Store & Enterprise Helpdesk Specialist – Lead IT Patching, Automation & POS Support | Cognizant Careers

July 28, 2025 Indianjobhub

TL-Store & Enterprise Helpdesk Specialist – Elevate Retail IT Operations with Cognizant

Are you passionate about technology, enterprise IT operations, and delivering exceptional user support experiences? Join Cognizant as a Team Lead – Store & Enterprise Helpdesk Specialist, where your technical skills in Windows Client OS Patching, Oracle Application Patching, PowerShell scripting, and POS systems will directly contribute to business success. This hybrid role offers you a rewarding opportunity to lead technical initiatives, support mission-critical retail infrastructure, and collaborate in a globally recognized IT services environment.

About the Role

In this dynamic position, you will be responsible for ensuring the health and performance of critical IT systems that support retail and enterprise environments. From managing patch deployments to supporting end-users via the service desk, you will play a crucial role in maintaining operational continuity. This role requires working in rotational shifts to provide 24/7 support, and fluency in English communication is a must for effective collaboration across global teams.

Key Responsibilities

✅ Windows Client OS Patching

Lead the end-to-end process of applying patches and updates to client operating systems.
Ensure all systems remain compliant with internal security policies and external regulations.
Minimize vulnerabilities by proactively managing patch schedules and ensuring timely implementation.

✅ Oracle Application Patching

Execute Oracle patching cycles to support application uptime and data consistency.
Monitor patch performance, address potential conflicts, and test environments before full-scale deployment.
Collaborate with Oracle support teams and internal stakeholders to address complex integration challenges.

✅ PowerShell Automation

Use PowerShell to streamline repetitive tasks and enhance efficiency in system administration.
Develop scripts to monitor system status, automate user provisioning, and generate IT reports.
Maintain documentation and version control of all automation scripts to ensure transparency and consistency.

✅ Enterprise Helpdesk Operations

Provide Tier 1 and Tier 2 IT support via the service desk platform.
Resolve end-user incidents and requests across desktop, application, and network environments.
Log incidents, escalate complex issues, and follow up to ensure resolution and user satisfaction.

✅ POS Software & Hardware Support

Troubleshoot Point-of-Sale system malfunctions including hardware peripherals and software glitches.
Coordinate with onsite staff to resolve real-time issues affecting retail store operations.
Maintain a library of known issues and solutions to expedite resolution times.

✅ IT Collaboration & Knowledge Sharing

Work closely with cross-functional IT teams to deliver cohesive solutions that align with business requirements.
Conduct technical training and knowledge-transfer sessions for helpdesk and support staff.
Update internal knowledge bases and IT manuals for improved self-service and incident management.

✅ System Monitoring & Downtime Prevention

Continuously monitor IT systems and applications to identify potential issues before they impact business.
Set up alerts and conduct regular audits to track performance, usage, and compliance.
Lead root cause analysis and corrective actions for recurring technical incidents.

✅ Vendor Coordination

Liaise with third-party vendors and OEMs to resolve escalated hardware/software issues.
Oversee SLAs and vendor performance metrics to ensure service reliability and accountability.
Participate in vendor selection and onboarding for new technology solutions.

✅ Compliance & Policy Adherence

Enforce adherence to internal IT governance and external compliance requirements (e.g., GDPR, HIPAA).
Ensure proper documentation of all operational processes to support audits and internal reviews.
Promote data security, user privacy, and access control across all systems.

Candidate Requirements

To succeed in this position, you should bring a well-rounded mix of technical expertise, communication skills, and process discipline.

🔧 Technical Skills

Windows Client OS Patching: Hands-on experience with deploying, testing, and monitoring patch cycles.
Oracle Application Patching: Deep understanding of Oracle environments and patch dependencies.
PowerShell: Ability to write, test, and debug automation scripts for system administration tasks.

💼 Operational Knowledge

Strong grasp of IT service management (ITSM) principles, preferably with tools like ServiceNow or BMC Remedy.
Experience working with POS software and hardware, particularly in retail environments.
Familiarity with ticketing systems, incident resolution, and IT escalation processes.

🌐 Soft Skills

Fluent in spoken and written English for global communication.
Strong analytical and problem-solving capabilities.
Ability to work in rotational shifts, supporting a 24/7 IT operations model.
Excellent collaboration and interpersonal skills to liaise with global and cross-functional teams.

Why Join Cognizant?

At Cognizant, we believe our people are the foundation of our success. We offer more than just a job—we offer a path to thrive in a high-impact technology landscape.

🌟 A Culture of Excellence

Join a globally respected team of over 300,000 professionals.
Work with high-caliber colleagues who foster innovation, growth, and knowledge sharing.
Enjoy an inclusive and diverse workplace where everyone is empowered to succeed.

🌍 Global Reach, Local Impact

Headquartered in the U.S., Cognizant operates in more than 35 countries.
We serve some of the world’s largest enterprises, helping them adapt to digital transformation.
Recognized on the NASDAQ-100, Forbes World’s Best Employers 2024, and consistently ranked among the most admired companies globally.

🌱 Purpose Beyond Profit

Our commitment to sustainability, community service, and climate responsibility is at the core of our business.
We do what’s right—not just for clients, but for people and the planet.

Equal Opportunity Commitment

Cognizant is proud to be an Equal Opportunity Employer. We are committed to hiring without regard to:

Race
Color
Gender Identity
Sexual Orientation
Religion or Creed
National Origin
Disability
Veteran Status
Genetic Information
Pregnancy or any other legally protected characteristic

Accessibility & Accommodations

If you have a disability and need assistance with the application process, you can reach us at:
📧 CareersNA2@cognizant.com
Include your contact details and any necessary accommodations—we are here to support you.

Important Notices

Compensation information is subject to change in accordance with applicable laws.
Interviews may be conducted in person or via video conferencing.
Please be prepared to present valid government-issued ID during each interview phase.

Ready to Make an Impact?

If you’re a results-driven IT professional who thrives in a fast-paced, collaborative, and customer-focused environment—this role is for you. Leverage your patching expertise, scripting skills, and helpdesk experience to support large-scale retail and enterprise operations.

Start your journey with Cognizant and help shape the future of IT services. Visit our careers page to apply now or learn more at:

🌐 www.cognizant.com

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