Infra Dev Specialist – ServiceNow TSM, CMDB, ITOM Expert Role | Sr. Associate – Projects at Cognizant (Hybrid)
Sr. Associate – Projects (Infra Dev Specialist) – ServiceNow Expertise | Cognizant Careers
Are you an experienced Infra Dev Specialist with a deep understanding of ServiceNow TSM, CMDB/CSDM, and ITOM? Cognizant invites skilled professionals to join our global team in a senior role where your expertise in infrastructure management and ServiceNow platforms will drive operational excellence and digital transformation.
This opportunity offers a hybrid work model, fixed day shifts, and a dynamic environment where innovation, leadership, and professional growth go hand in hand.
Position Title:
Senior Associate – Projects (Infra Dev Specialist)
Work Model:
Hybrid | Day Shifts | No Travel Required
Role Overview
Cognizant is seeking a seasoned Infra Dev Specialist with 8 to 9 years of hands-on experience in ServiceNow ecosystems including TSM (IT Service Management), CMDB (Configuration Management Database), CSDM (Common Service Data Model), and ITOM (IT Operations Management). This role is pivotal in streamlining infrastructure development, optimizing service operations, and ensuring seamless management of IT assets and configurations.
As a key member of our Infrastructure team, you will lead infrastructure initiatives, mentor junior team members, and ensure compliance with best practices and industry standards. You will serve as a trusted advisor, bridging the gap between IT operations and strategic business goals through efficient ServiceNow implementations.
Key Responsibilities
1. ServiceNow Platform Leadership
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Spearhead the implementation, customization, and management of ServiceNow TSM to drive automation and efficiency across IT service management workflows.
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Maintain and enhance CMDB/CSDM frameworks to ensure accurate visibility of IT assets, services, and their interdependencies.
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Leverage ServiceNow ITOM tools to automate event management, operational intelligence, and infrastructure discovery.
2. Infrastructure Optimization
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Lead initiatives to identify, analyze, and resolve infrastructure bottlenecks, aligning systems performance with organizational goals.
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Monitor infrastructure health and performance, proactively implementing changes for optimized output.
3. Collaboration & Communication
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Collaborate extensively with solution architects, business analysts, developers, and QA teams to gather technical requirements and implement scalable, high-performance infrastructure solutions.
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Provide status reports, documentation, and KPIs to stakeholders, ensuring transparency and data-driven decisions.
4. Mentorship & Knowledge Sharing
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Provide guidance and mentorship to junior engineers, fostering adherence to industry best practices in infrastructure engineering and effective ServiceNow platform management.
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Facilitate knowledge-sharing sessions to build team capability in ITSM, CMDB, and ITOM.
5. Audits & Compliance
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Perform periodic audits and system evaluations to ensure compliance with regulations, uphold data integrity, and strengthen overall operational reliability.
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Maintain comprehensive documentation of all configuration items (CIs), processes, and policies.
Core Qualifications
To thrive in this role, candidates should possess the following qualifications and capabilities:
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Possess 8 to 9 years of hands-on experience in IT infrastructure, specializing in the implementation and management of ServiceNow platforms and related technologies.
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Extensive proficiency in ServiceNow modules, including TSM, CMDB/CSDM, and ITOM, with a strong ability to configure and optimize each for enterprise IT operations.
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Strong understanding of ITIL framework and service lifecycle management.
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Proven capability to manage complex projects while efficiently handling multiple initiatives simultaneously in a dynamic environment.
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Skilled in optimizing system performance, ensuring data accuracy, and implementing automation to enhance operational efficiency.
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Excellent problem-solving skills and analytical mindset.
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Exceptional interpersonal, written, and verbal communication skills.
- Demonstrates a proactive approach to embracing new technologies and adjusting to changing business requirements.
Having the following certifications will enhance your candidacy:
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ServiceNow Certified Implementation Specialist
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ITIL Foundation Certification
These globally recognized certifications showcase your dedication to industry standards and technical proficiency.
Why Join Cognizant?
Cognizant’s greatest strength lies in its people, who drive our success through innovation and dedication. As part of our team, you’ll join a community of over 300,000 professionals worldwide, committed to delivering excellence in digital transformation and client success.
Our Promise:
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Collaborative culture: We foster a supportive, energetic, and diverse workplace that encourages innovation.
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Worldwide influence: Be part of an organization celebrated across the globe for its strategic consulting expertise and strong focus on client success.
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Career growth: Explore a variety of learning, development, and advancement opportunities tailored to your aspirations.
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Work-life balance: Our hybrid work model supports both productivity and personal well-being.
About Cognizant
Cognizant is a globally renowned professional services company, based in the United States and proudly featured on the NASDAQ-100 index.
As a Forbes World’s Best Employer 2024, Cognizant is renowned for helping businesses modernize their technology, reimagine operations, and deliver superior digital experiences.
Our consulting-led approach and industry-specific expertise make us a trusted transformation partner for Fortune 500 clients across the globe.
Learn more at: www.cognizant.com
Diversity & Inclusion Commitment
Cognizant is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on:
Race, ethnicity, religion, gender, sexual orientation, gender expression, nationality, disability status, military service, or any other attribute safeguarded by law.
We believe inclusive teams are more innovative and effective, and we strive to create an environment where everyone belongs.
Accessibility & Accommodations
If you have a disability and need reasonable accommodations to explore or apply for a position at Cognizant, kindly contact us via email at:
Please provide your contact details and a brief description of your accommodation request, and a representative from our Talent Acquisition team will reach out to support you.
Additional Notes
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Candidates may be required to present valid ID during interviews.
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Interviews may be conducted in-person or virtually.
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Compensation and benefits are competitive and subject to change, per legal guidelines and internal policies.
Conclusion
If you’re a motivated Infra Dev Specialist looking to elevate your career with a forward-thinking organization, Cognizant offers the perfect platform to make a meaningful impact. With a strong focus on ServiceNow solutions, IT infrastructure optimization, and collaborative project delivery, this role places you at the forefront of digital innovation and enterprise transformation.
Apply today to be part of a world-class infrastructure team and redefine what’s possible in IT service and operations management.