Team Lead – GIS Support Role at Wipro, Hyderabad | Drive Process Excellence & Team Performance
Position: Team Lead – Geographic Information Systems (GIS) Support
Location: Hyderabad, India
Company: Wipro Limited
Requisition ID: 68477
Overview
Wipro Limited is a global leader in technology services and consulting, renowned for its innovative solutions that address complex digital transformation needs. With over 230,000 professionals operating across 65 countries, Wipro empowers clients, partners, and communities to thrive in a rapidly evolving world. The Team Lead role in our Hyderabad office is a critical position that involves managing performance metrics, client communications, team coaching, and process execution. This opportunity is ideal for professionals with 1–3 years of experience in Geographic Information Systems (GIS) and a passion for leadership and process excellence.
Role Objective
The primary objective of the Team Lead role is to ensure the smooth execution of business processes in line with client contracts while actively managing and enhancing team performance. This includes analyzing key metrics, guiding low performers, ensuring contractual compliance, and delivering seamless stakeholder communication and engagement.
Key Responsibilities
1. Process Execution and Client Contract Compliance
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Lead day-to-day process execution aligned with the client’s contractual expectations.
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Conduct shift-wise team huddles to emphasize key metrics, performance goals, and quality standards.
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Record and circulate detailed meeting notes to ensure clarity and accountability.
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Compile shift-end performance data and share it with the client regularly.
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Liaise with the client for updates, changes, and strategic inputs to be relayed to the team.
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Review key process metrics and conduct Root Cause Analysis (RCA) for any performance deviations.
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Create and present weekly/monthly performance dashboards for management review.
2. Performance Management
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Analyze performance trends from the last 6–8 weeks and identify underperforming team members.
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Deliver structured coaching and actionable feedback to outliers to improve their output.
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Develop and monitor Performance Coaching & Counselling Plans (PCCPs).
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Monitor progress and provide hands-on support to improve execution and delivery.
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Identify skill gaps, especially for new hires, and conduct focused training sessions.
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Lead refresher training programs whenever there is a process change or quality concern.
3. Team Development and Engagement
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Collaborate with Workforce Management (WFM) to ensure optimal staffing levels.
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Organize team engagement activities, such as weekly “Fun Fridays,” to boost morale and cohesiveness.
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Work with the automation team to identify potential automation opportunities and provide necessary data and support.
4. Stakeholder Interaction & Collaboration
- Serve as the key liaison between internal stakeholders and clients, promoting clear communication and driving seamless operational execution.
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Communicate regularly with the client manager to align project goals and delivery timelines.
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Participate in monthly performance reviews with Account Delivery leadership.
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Coordinate with the Quality Assurance (QA) team to ensure delivery meets contractual benchmarks.
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Provide prompt support and assistance in resolving any escalated issues or client concerns.
5. Effective Team Management
Resourcing
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Support the hiring of qualified candidates to build a robust team.
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Ensure timely onboarding and effective integration into the operational framework.
Talent Management
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Implement structured training and development programs to elevate team capabilities.
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Create a pipeline of internal talent and design career progression plans.
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Track team attrition and take proactive steps to retain skilled professionals.
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Promote diversity and inclusivity within team leadership roles.
Performance Reviews
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Set clear goals for each team member and conduct timely performance assessments.
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Provide regular, constructive feedback and implement Wipro’s “Performance Nxt” framework.
Employee Engagement
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Lead internal initiatives aimed at boosting team satisfaction and productivity.
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Monitor engagement scores and implement strategies to improve team well-being and retention.
Required Skills and Experience
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Mandatory Skills: Hands-on experience with Geographic Information Systems (GIS), specifically in support roles such as Car Support or related GIS platforms.
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Experience Range: 1–3 years in a similar role or domain.
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Strong communication and interpersonal skills for interacting with both internal teams and clients.
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Demonstrated ability to manage team performance, provide effective coaching, and resolve escalations efficiently.
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Ability to conduct RCA and data-driven analysis for quality improvement.
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Strong organizational and time management capabilities to efficiently manage and prioritize multiple tasks concurrently.
Why Join Wipro?
Wipro is more than just a workplace—it’s a space for personal reinvention and professional growth. Driven by a clear purpose and a spirit of innovation, Wipro provides:
A collaborative environment with global exposure.
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Opportunities to work on cutting-edge digital transformation projects.
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A workplace that values diversity, equity, and inclusion.
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Career progression supported by learning and development programs.
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Access to a community that thrives on mutual respect, innovation, and shared success.
Inclusivity & Equal Opportunity
Wipro is deeply committed to building an inclusive and accessible work culture.
We welcome applications from candidates of all backgrounds, including individuals with disabilities.
Reasonable accommodations will be made throughout the recruitment and selection process upon request.
Our hiring decisions are based purely on merit, and we do not discriminate based on race, gender, religion, nationality, age, marital status, sexual orientation, disability, or veteran status.
Application Process
If you are passionate about leadership, process excellence, and digital transformation—this role is tailored for you. Come be a part of Wipro’s journey of reinvention and growth.
To apply, visit www.wipro.com/careers and search for Requisition ID: 68477.
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Conclusion
This Team Lead position at Wipro in Hyderabad offers the perfect blend of leadership responsibilities, stakeholder collaboration, and performance management within the Geographic Information Systems (GIS) domain. If you are looking to grow within a dynamic, innovation-driven environment, Wipro is the ideal place to advance your career.