Team Lead – Foreclosure (US Mortgage) Job at Cognizant | Apply Now – Hyderabad 2025

Team Lead – Foreclosure | Cognizant Technology Solutions | Hyderabad, India

Overview: Cognizant Technology Solutions is seeking an experienced and dynamic Team Leader – Foreclosure to oversee and manage a high-performing team within its Operations division. This role requires an individual who can guide and motivate their team to meet productivity and quality benchmarks while delivering superior service in the US Mortgage – Foreclosure domain.

Job Title: Team Lead – Foreclosure
Department: Operations
Location: Hyderabad, India
Employment Type: Full-time
Work Mode: On-site
Job Category: Technology & Engineering
Job Number: 00062934471
Travel Required: No

Role Summary: The Team Leader will report to the Team Manager or Delivery Manager – Operations, serving as the key point of contact for operational execution, issue resolution, and team performance oversight. This individual will take ownership of driving operational excellence, motivating team members, and ensuring timely delivery of key performance indicators (KPIs).

Key Responsibilities:

Leadership:

• Minimum 2 years of team management experience with strong leadership capabilities.
• Over 2 years of hands-on experience working with multiple investors in the foreclosure process.
• Identify individual strengths and improvement areas among team members; provide guidance and performance feedback.
• coordination with the HR team and key internal stakeholders to ensure smooth workforce management and compliance with company policies.
• Create a positive and retention-focused work environment.
• Develop and implement action plans to mitigate attrition.

Operational Management:

• Engage with client stakeholders to ensure seamless delivery of services and compliance with all KPIs.
• Lead the preparation and presentation of daily, weekly, and monthly Management Information Systems (MIS) reports.
• Facilitate detailed Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with clients to assess performance, address concerns, and align on strategic objectives.
• Ensure high productivity and quality standards among team members; take corrective actions for underperformance.
• Proactively manage and troubleshoot daily operational, technical, and administrative issues to ensure uninterrupted workflow and service continuity.
• Manage and respond to client escalations promptly and efficiently.
• Submit accurate and timely reports to internal management and business partners.
• Reevaluate and revise productivity and quality benchmarks monthly to foster process improvements.
• Monitor training completion for team members and proactively nominate them for skill enhancement programs.
• Guide and support junior team members by coordinating schedules, facilitating review discussions, and nurturing a collaborative and high-performance team culture.
• Support foreclosure associates in handling escalated cases and resolving them within client timelines.
• Conduct side-by-side quality reviews for both new hires and existing team members.
• Assist the Foreclosure Manager with reporting tasks related to investors, insurers, and clients.

Team Collaboration:

• Cultivate an environment that promotes team spirit, cooperation, and open communication.
• Encourage cross-team participation and engagement in organizational initiatives and events.
• Foster an inclusive culture where every member contributes meaningfully to shared goals.

Continuous Improvement:

• Constantly strive to improve current processes and enhance operational efficiency.
• Encourage innovation by inviting and implementing feasible team suggestions.
• Lead initiatives that elevate service delivery and align with Cognizant’s excellence standards.

Performance Appraisals:

• Conduct regular one-on-one appraisal sessions and provide constructive performance feedback.
• Deliver performance insights objectively, focusing on actions and outcomes, not personal traits.
• Welcome input from colleagues at all levels—peers, subordinates, and supervisors—to continuously refine leadership skills and drive team success.

Qualifications:

• Graduate in any discipline.
• Minimum 4 to 5 years of experience in a BPO setting, with at least 2 years dedicated to team management.
• In-depth exposure to US Mortgage – Foreclosure processes is essential.

Core Skills Required:

• Strong interpersonal and leadership capabilities.
• Proficient in time management, planning, and organizing tasks.
• Sound working knowledge of MS Office Suite (Word, Excel, PowerPoint).
• Adaptability to shifting priorities and rotational work shifts.
• Excellent verbal and written communication.
• Strong decision-making and analytical skills.
• Capable of thriving under pressure and consistently meeting demanding deadlines in a dynamic, high-paced work setting.
• Professional maturity, accountability, and a positive attitude.

Why Join Cognizant?

At Cognizant, we believe in enabling our associates to thrive in an inclusive and collaborative environment. As a globally recognized employer with a workforce of over 300,000 professionals, we provide countless opportunities to learn, grow, and build a rewarding career path.

Our core values focus on integrity, excellence, and continuous improvement. Cognizant empowers employees through learning platforms, leadership initiatives, and access to cutting-edge technologies that allow innovation to flourish.

Equal Opportunity Employer Statement:

Cognizant is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

If you require accommodations during the application or interview process due to a disability, please contact us at CareersNA2@cognizant.com.

Additional Notes:

• Compensation details mentioned in this post are accurate as of the date of publication and may be revised per organizational policies.
• Interviews may be conducted virtually or in-person. Applicants should present a valid government-issued ID when required.

Ready to lead a team that makes an impact in the foreclosure domain?
Apply now and join the Cognizant community in Hyderabad.

For more information, visit: www.cognizant.com

Apply here