“Supervisor – HR Systems & HR Services Job at L&T | Transform HR Operations”
HR Systems and Services Supervisor Opportunity at L&T Head Office – Powai
Are you a skilled HR professional with a passion for HR systems and data management? Larsen & Toubro (L&T), a global leader in engineering and construction, is seeking a talented Supervisor – HR Systems & HR Services to join its dynamic team at the Head Office in AMN Tower, Powai. This role offers a unique opportunity to work on cutting-edge HR technology platforms and contribute to the optimization of HR services across the organization.
Position Overview
- Job Title: Supervisor – HR Systems & HR Services
- Job Code: LNT/S-HS-HS/1371128
- Location: Head Office, AMN Tower, Powai
- Employment Type: Full-Time
- Posting Date: 05 June 2025
- End Date: 02 December 2025
- Required Experience: 3 to 5 Years
- Minimum Qualification: MBA/PGDBM/PGDM or Master’s in Human Resource Management; Certification preferred
Key Skills and Competencies
- SuccessFactors Expertise
- Excel Proficiency
- Employee Data Management
- Strong Communication and Interpersonal Skills
- Ability to Articulate and Document Processes
- Problem Solving and Analytical Skills
Roles and Responsibilities
As a Supervisor in HR Systems & HR Services, you will play a pivotal role in maintaining and enhancing the functionality of HR systems while ensuring seamless HR service delivery. Your primary responsibilities will include:
- Module Support and Maintenance
- Provide functional support for SAP SuccessFactors modules including Employee Central (EC), Performance & Goals Management (PMGM), and Learning Management System (LMS).
- Assist in managing additional HR processes such as Benefits Administration, e-Resignation workflows, and ongoing employee data maintenance.
- Ticket Management and Issue Resolution
- Ensure prompt resolution of Level 1 support tickets within predefined Service Level Agreement (SLA) timelines.
- Address end-user queries, troubleshoot system issues, and respond to functional “how-to” questions.
- Support data uploads and perform minor configuration changes to optimize system functionality.
- Collaboration and Troubleshooting
- Work in close coordination with technical teams to identify, diagnose, and resolve day-to-day operational issues within the SuccessFactors platform.
- Facilitate smooth communication between HR users and technical teams to ensure timely issue resolution.
- Testing and Quality Assurance
- Design, execute, and document functional test scenarios to validate system configurations and business logic.
- Coordinate User Acceptance Testing (UAT) efforts, ensure thorough documentation, and liaise with internal customers to facilitate successful UAT completion.
- Documentation and Standard Operating Procedures (SOPs)
- Develop and maintain comprehensive documentation, including test cases, UAT scripts, SOPs, and user manuals.
- Ensure all HR system processes and configurations are accurately documented for reference and training purposes.
- Training and User Support
- Facilitate training programs and interactive workshops to equip HR users and team members with practical knowledge on optimizing SuccessFactors modules.
- Provide hands-on support and guidance to ensure that users are well-versed in system functionalities.
- Reporting and Analytics
- Generate daily operational reports to support task tracking and prioritization.
- Review and analyze reports for actionable insights and communicate findings to supervisors.
- Prepare and submit monthly Management Information System (MIS) reports to the designated Single Point of Contact (SPOC) for organizational reporting.
Candidate Profile
- Master’s Degree in Human Resource Management or equivalent postgraduate qualification (MBA/PGDBM/PGDM).
- Holding a certification in HR systems or HR analytics would be highly beneficial.
- 3 to 5 years of relevant experience in HR systems support, preferably with expertise in SuccessFactors.
- Advanced proficiency in MS Excel and strong skills in employee data management.
- Strong communication abilities with a clear focus on articulating system processes effectively.
- Exceptional problem-solving skills combined with a forward-thinking approach to resolving system challenges.
Why Join L&T Head Office?
L&T is renowned for its commitment to excellence, innovation, and employee development. As part of the HR Systems & HR Services team, you will:
- Work with industry-leading HR technology platforms.
- Gain exposure to advanced HR service delivery models.
- Collaborate with cross-functional teams to drive process improvements.
- Access professional development programs to enhance your skills and career trajectory.
- Contribute to the digital transformation of HR services within a global organization.
Organizational Culture and Values
L&T cultivates an environment that champions diversity, lifelong learning, and forward-thinking innovation. Our core principles are rooted in integrity, a pursuit of excellence, and a deep respect for every individual. We empower employees to take ownership of their work and encourage open communication and collaboration.
Career Growth and Advancement
The Supervisor role offers a solid foundation for career growth within L&T’s HR function. Successful performance can open pathways to senior roles in HR systems management, HR operations leadership, or strategic HR project management.
Application Process
Qualified candidates with a strong background in HR systems support and a passion for enhancing HR service delivery are invited to apply. Please submit a detailed resume showcasing your expertise in HR technology platforms, data management, and system support.
Key Highlights:
- Location: AMN Tower, Powai
- Industry: Engineering and Construction
- Experience Required: 3 to 5 Years
- Education: MBA/PGDBM/PGDM or Master’s in Human Resource Management
- Skill Focus: HR Systems Support, SuccessFactors, Employee Data Management, Reporting and Analytics
Conclusion
The Supervisor – HR Systems & HR Services role at L&T Head Office is a gateway to an exciting career in HR technology and service excellence. Join a team that values innovation and continuous improvement, and make a significant impact on the organization’s HR transformation journey.
Apply Now and Shape the Future of HR with L&T!