Program Manager (UAE National) – MENA Fulfillment By Amazon (FBA): Driving Growth and Innovation in a Dynamic Marketplace
Amazon’s relentless pursuit to become Earth’s most customer-centric company depends heavily on innovative programs and seamless operational excellence. In the heart of this mission lies the Program Manager role within the MENA Fulfillment By Amazon (FBA) team, a pivotal position designed to accelerate growth and enhance the seller and customer experience across the Middle East and North Africa region.
If you are a visionary, results-driven professional with a passion for managing complex, cross-functional programs and a desire to impact a rapidly evolving business, the opportunity to join Amazon as a Program Manager for MENA FBA is a perfect match.
Understanding the Program Manager Role at MENA FBA
The MENA FBA team plays a vital role in Amazon’s ecosystem by providing world-class fulfillment services to sellers and customers throughout the region. This position calls for a creative and passionate Program Manager to support the strategic growth of FBA, enabling Amazon’s sellers to thrive and customers to receive unparalleled service.
A successful Program Manager in this role is a proactive self-starter who thrives in fast-paced, ambiguous, and challenging environments. This individual is expected to lead initiatives that span multiple teams and cities, driving end-to-end program execution while maintaining a sharp focus on customer-centric outcomes.
Core Responsibilities: Navigating Complexity with Strategic Leadership
Driving Growth and Process Optimization
The Program Manager identifies, prioritizes, and executes initiatives designed to accelerate FBA growth and optimize operational processes. This requires a deep understanding of the full spectrum of FBA processes, tools, and data both domestically and internationally, enabling the manager to pinpoint gaps and opportunities for high-impact projects.
Through careful analysis and strategic foresight, the Program Manager spearheads initiatives that not only boost efficiency but also enhance the seller experience, creating a smoother, more effective fulfillment journey.
Performance Management and Stakeholder Collaboration
Setting up robust performance management mechanisms is a key responsibility. The Program Manager tracks seller engagement and interest in pilot programs, ensuring new initiatives are aligned with business goals and capable of scaling successfully.
Regular communication with key stakeholders is essential for reviewing operational metrics, resolving escalations, and ensuring alignment across diverse teams and functions. The role demands autonomy and ownership in forecasting business outcomes and driving continuous improvements.
Change Management and Influence
Given the complex and matrixed nature of Amazon’s operations, the ability to influence across functions without direct authority is crucial. The Program Manager must excel in building relationships and navigating organizational dynamics to garner support for change initiatives and program delivery.
Essential Skills and Qualifications: The Foundation of Success
Program and Project Management Expertise
Candidates must bring at least three years of program or project management experience, demonstrating proficiency in overseeing large-scale projects that deliver measurable business impact. Experience in managing cross-functional teams and navigating the intricacies of change management is highly valued.
Advanced Data Analytics and Technical Proficiency
Mastery of data analysis tools and techniques is critical. The ideal Program Manager will possess advanced skills in Microsoft Excel — including pivot tables, macros, index/match, vlookup, VBA, and data linking — enabling sophisticated data manipulation and reporting.
A solid understanding of SQL is also essential, allowing for efficient extraction and analysis of large datasets to inform strategic decision-making and performance tracking.
Strong Communication and Business Acumen
Exceptional written and verbal communication skills are a must-have, with the ability to craft compelling strategies and present complex information clearly and succinctly. The Program Manager must exhibit sound business judgment and a practical approach to problem-solving, balancing tactical execution with strategic foresight.
Attention to Detail and Multitasking
Given the demanding nature of this role, managing multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail is vital. This balance ensures that all initiatives align with broader business objectives without sacrificing quality or timeliness.
Preferred Qualifications: Enhancing Expertise and Competitive Edge
While a high degree of experience is crucial, candidates holding a Master’s degree in supply chain, business, engineering, finance, or a related technical or quantitative field will find an added advantage. This advanced education supports a deeper understanding of complex business processes and quantitative analysis critical to driving growth in a highly competitive e-commerce environment.
The Ideal Candidate Profile: Who Thrives in this Role?
The perfect fit for the Program Manager position is someone who thrives in a high-energy environment where rapid tactical and strategic decision-making go hand-in-hand. This person:
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Is comfortable operating independently while navigating ambiguous and evolving market conditions.
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Demonstrates relentless curiosity and a passion for continuous improvement.
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Possesses a keen ability to build relationships and influence stakeholders across multiple levels and geographies.
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Is energized by working on diverse projects that impact both sellers and buyers, creating a win-win situation for Amazon’s ecosystem.
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Approaches challenges with resilience, creativity, and a solution-oriented mindset.
Why Join Amazon MENA as a Program Manager?
Be Part of a Global Leader
Amazon is a powerhouse of innovation and scale, known globally for revolutionizing e-commerce and logistics. By joining the MENA FBA team, you become part of a vibrant culture that values bold ideas, diversity, and operational excellence.
Drive Impact Across Borders
This role offers a unique chance to influence business outcomes not only locally but across multiple countries in the MENA region, expanding your professional network and deepening your cultural understanding in a global marketplace.
Career Growth and Learning Opportunities
Amazon invests heavily in its employees’ growth. As a Program Manager, you will receive ample opportunities for professional development through internal training, leadership programs, and exposure to cross-functional teams that broaden your business acumen and strategic skills.
Inclusive and Supportive Work Environment
Amazon fosters an inclusive culture where diverse perspectives are celebrated and accommodations are provided to support all employees’ success. The company is committed to removing barriers and promoting equity throughout the hiring and onboarding processes.
Commitment to Inclusion and Accessibility
Amazon is committed to empowering all candidates, including those with disabilities. If you require workplace accommodations during the application or hiring process, Amazon provides support to ensure an equitable and accessible experience. This dedication to inclusion aligns with the company’s broader mission to create a workplace where everyone can thrive.
How to Prepare for the Role of Program Manager at MENA FBA
If you aspire to join Amazon as a Program Manager in the MENA FBA division, consider focusing on the following areas to enhance your candidacy:
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Sharpen Your Data Skills: Deepen your expertise in SQL and Excel to analyze complex datasets and support data-driven decisions.
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Develop Leadership and Influence: Cultivate your ability to manage cross-functional projects and influence stakeholders without formal authority.
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Gain Program Management Experience: Seek opportunities to lead large-scale projects, especially those involving multiple teams or geographical locations.
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Enhance Communication: Practice clear, concise, and compelling communication both in writing and verbally.
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Embrace Ambiguity: Build resilience and adaptability to thrive in fast-changing and unpredictable environments.
Conclusion
The Program Manager (UAE National) position with Amazon’s MENA Fulfillment By Amazon team is a high-impact role that demands strategic thinking, operational excellence, and a passion for customer experience. It is an exceptional career opportunity for professionals eager to drive growth, manage complex programs, and work collaboratively in a dynamic, multicultural setting.
By joining this team, you will contribute directly to Amazon’s mission to revolutionize fulfillment services across the MENA region, supporting sellers in reaching their full potential and delighting customers with reliable, efficient delivery.
If you possess the skills, passion, and drive described here, this role could be the perfect next step in your career journey — offering professional growth, meaningful impact, and the chance to be part of a global leader committed to innovation and inclusion.