“Trust & Safety Analyst Job at Accenture Navi Mumbai – Nepali Language Experts Wanted for Content Moderation Role”
Trust & Safety Analyst at Accenture: An Impactful Career in Content Moderation
Job Overview
Accenture, a global leader in digital transformation and consulting services, is seeking experienced professionals for the role of Trust & Safety Analyst. This position is ideal for individuals with 3 to 5 years of experience in content moderation or user-generated content analysis. Fluency in Nepali is essential, making this role particularly suitable for experts familiar with Nepali language and culture. The role is based in Navi Mumbai, offering candidates the opportunity to work in one of India’s thriving metropolitan hubs.
Accenture’s 775,000+ professionals serve clients in more than 120 countries, combining advanced technology with human ingenuity to drive innovation and business outcomes. By joining Accenture as a Trust & Safety Analyst, you’ll contribute to a safer digital ecosystem while building a rewarding and meaningful career.
Role Summary
The Trust & Safety Analyst position lies at the heart of Accenture’s Content Moderation and Trust & Safety division. Analysts serve as the first line of defense in safeguarding internet platforms and communities. You will review user-generated content, such as profiles, audio, videos, and text, to ensure compliance with client-specific policies. The job is vital for upholding online safety and maintaining a positive user experience.
This role demands high emotional resilience, critical thinking, and a deep understanding of digital and cultural dynamics. It may involve reviewing potentially sensitive or explicit content. Therefore, Accenture provides structured wellness support and resilience training to help team members manage the demands of this role.
Key Responsibilities
- Monitor and moderate user-generated content across platforms, including text, images, video, and audio.
- Enforce client-specific guidelines and flag or remove content that violates platform policies.
- Remain updated on evolving platform rules, compliance guidelines, and moderation best practices.
- Investigate and escalate complex issues within content policies to the wider Trust & Safety team.
- Maintain accurate documentation and records of content decisions in internal tools.
- Promote safe community practices and act as a user advocate when assessing sensitive content.
- Participate in regular training and calibration sessions to stay aligned with quality and compliance standards.
- Engage in process improvements to enhance productivity and moderation effectiveness.
Essential Skills and Qualifications
- Education: Graduation in any discipline.
- Experience: 3 to 5 years in content moderation, BPO services, or customer support.
- Language Proficiency: Expert-level fluency in Nepali (spoken and written).
- Strong analytical, reasoning, and problem-solving skills.
- Resilient under pressure with excellent emotional regulation and coping mechanisms.
- High attention to detail, especially when processing sensitive or high-impact content.
- Capability to maintain neutrality and adhere to company policies without bias.
- Familiarity with internet culture, regional political and social contexts, and user behavior trends.
- Ability to work rotating shifts, including weekends and holidays.
Workplace Culture and Support
Accenture is dedicated to employee well-being and professional development. For content moderators and Trust & Safety professionals, Accenture has tailored health and wellness programs, including access to counseling, training on stress management, and group support initiatives.
Employees benefit from a collaborative, inclusive, and innovation-driven work culture. As an equal opportunity employer, Accenture ensures that hiring and employment decisions are made without discrimination based on race, gender, ethnicity, disability, or other protected categories.
Why Choose Accenture for a Trust & Safety Role?
- Global Impact: Join a network of 775,000 professionals dedicated to meaningful change.
- Inclusive Culture: Thrive in an environment that values diversity and ensures equal opportunity.
- Learning and Development: Access certifications, learning platforms, and industry-leading mentorship programs.
- Career Advancement: Explore structured growth pathways in Trust & Safety, content policy, and platform governance.
- Holistic Well-being: Benefit from physical, mental, and financial wellness initiatives tailored for content moderation roles.
- Technology-Powered Operations: Work with advanced AI moderation tools, CRM platforms, and data analytics systems.
Ideal Candidate Profile
The ideal candidate for the Trust & Safety Analyst role at Accenture is:
- A graduate with 3–5 years of experience in content moderation or BPO operations.
- Fluent in Nepali, with cultural awareness and political/social sensitivity of the Nepali-speaking region.
- Emotionally resilient and comfortable handling sensitive or graphic content.
- Highly organized and capable of working independently or as part of a team.
- Flexible with work hours, including weekends and holidays.
- Motivated to promote safe online spaces and uphold client values.
Location and Work Environment
- Location: Navi Mumbai
- Work Schedule: Rotational shifts; flexibility to work on weekends and public holidays
- Tools Used: Content management platforms, CRM systems, policy trackers, internal escalation portals
Application Process
To apply, visit the official Accenture Careers page at Search for “Trust & Safety Analyst” or filter by “Navi Mumbai” to locate the job posting.
Applicants will undergo a structured selection process that may include:
- Online application and resume screening
- Behavioral and language assessments
- Interviews focused on moderation experience and coping skills
- Final HR and policy alignment round
Prepare to showcase your attention to detail, language fluency (Nepali), and resilience in challenging work environments.
Equal Opportunity Commitment
Accenture is committed to building a workforce that reflects the diversity of the communities it serves. The company makes employment decisions without regard to age, gender, religion, ethnicity, disability, marital status, or other legally protected attributes.
For detailed information on how Accenture processes personal data during hiring, refer to Accenture’s Recruiting and Hiring Statement available on their careers website.
Final Thoughts
This Trust & Safety Analyst position at Accenture represents an excellent opportunity to make a difference in digital spaces while growing within one of the world’s most respected technology services companies. If you have the skills, language expertise, and resilience to handle complex content moderation tasks, Accenture offers a fulfilling and supportive environment to excel.
Join Accenture today and help shape a safer, more responsible internet experience.