Accenture Customer Service Associate Jobs for Graduates – Immediate Openings

Customer Service New Associate at Accenture: A Dynamic Career Launchpad for Fresh Graduates

Overview of the Role Accenture, a global leader in professional services, is currently hiring Customer Service New Associates with 0 to 1 year of experience. This role offers an exciting opportunity for fresh graduates from any academic background to embark on a thriving career path in customer service within a high-performing organization.

With its unmatched capabilities in digital transformation, cloud computing, cybersecurity, and operations management, Accenture empowers more than 120 countries through the ingenuity of over 699,000 employees. As a Customer Service New Associate, you will be a part of this mission—delivering exceptional customer experiences and becoming a key contributor to client success.

About Accenture Accenture operates across more than 40 industries and provides specialized services in Strategy and Consulting, Technology, Operations, and Accenture Song. The company has built a strong foundation of trust and excellence through its commitment to innovation and client satisfaction. Learn more at www.accenture.com.

Job Title: Customer Service New Associate
Department: Voice – Customer Service
Location: Various locations in India
Experience Required: 0 to 1 year
Education Qualification: Any Graduation

Job Summary The Customer Service New Associate role is designed for energetic, motivated individuals looking to grow in a dynamic customer support environment. The role requires strong communication skills and the ability to handle customer interactions professionally across various touchpoints. You will manage a broad set of activities ranging from handling client inquiries to supporting sales teams with non-sales tasks. As a Customer Service Associate, you will serve as the face of Accenture’s commitment to excellence.

Key Responsibilities

• Act as the primary point of contact for both internal and external clients for pre- and post-sales service support.
• Address customer inquiries and provide timely solutions, ensuring a positive client experience.
• Manage post-initial install (PII) service requests, coordinating activities from the point of client request through implementation and billing.
• Liaise with operations and support teams to ensure efficient service delivery.
• Resolve cross-functional issues that hinder service implementation.
• Organize and conduct quarterly business reviews with selected clients.
• Collaborate with Sales teams for presales support activities.
• Ensure adherence to company policies and procedures and assist clients in understanding them.
• Document all client interactions in CRM tools and track service performance metrics.

Essential Skills and Qualifications

• Bachelor’s degree in any discipline (mandatory).
• 0 to 1 year of experience in customer service, support, or a related field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong command of the English language, both verbal and written.
• Excellent interpersonal and relationship-building skills.
• Capable of multitasking, organizing, and managing projects independently.
• Strong analytical thinking and problem-solving skills.
• Adaptability to a fast-paced and dynamic work environment.
• Familiarity with CRM platforms such as Salesforce, Oracle, Remedy, or Clarify (preferred).
• Basic knowledge or understanding of telecom circuit provisioning is a plus.

Why Choose Accenture? Accenture is not just a workplace—it’s a launchpad for a long-term career. Joining as a Customer Service New Associate opens the door to extensive learning, networking opportunities, and exposure to global clients and markets.

Here’s what makes Accenture the ideal choice for fresh graduates:

• Global Exposure: Work with multinational clients and gain international project experience.
• Growth Opportunities: Structured career paths with promotion opportunities and skill enhancement programs.
• Innovative Culture: Embrace the power of technology and innovation in your day-to-day work.
• Supportive Environment: Learn from leaders and be part of collaborative, diverse teams.
• Continuous Learning: Access to training programs, certifications, and online learning resources.

Ideal Candidate Profile

• Fresh graduate looking to start a career in customer support and service.
• Highly motivated and self-driven with a client-first mindset.
• Comfortable working in rotational shifts and flexible hours.
• Willingness to adapt, learn, and thrive in a technology-driven environment.

Performance Expectations As a Customer Service New Associate, your performance will be evaluated based on:

• Customer satisfaction ratings and feedback
• Timely resolution of client queries and service issues
• Accuracy and completeness of documentation and CRM updates
• Team collaboration and ability to meet project deadlines
• Adherence to company and client-specific compliance standards

Career Path and Development This entry-level position offers multiple avenues for career advancement:

• Customer Service Executive
• Team Lead – Customer Support
• Client Service Manager
• Operations Specialist
• Project Coordinator

With continuous learning and exceptional performance, employees can transition to managerial and strategic roles in sales support, client relationship management, and operations.

Workplace Culture at Accenture Accenture embraces inclusivity, innovation, and excellence. It values each employee’s growth and offers a nurturing environment that promotes learning and diversity. The company is committed to environmental sustainability, ethical responsibility, and social impact.

How to Apply Interested candidates can visit Accenture’s official careers page at www.accenture.com/careers and search for “Customer Service New Associate” to submit their application.

Be prepared to go through an online assessment and HR interview. Make sure to highlight your communication skills, ability to work in teams, and customer service orientation.

Final Thoughts If you’re ready to start your professional journey in one of the world’s most respected organizations, Accenture’s Customer Service New Associate role could be your perfect match. It offers an excellent blend of learning, challenge, and growth for recent graduates passionate about making a difference in the customer service industry.

Take the first step toward a fulfilling career—apply today and become part of the Accenture family!