HCLTech Recruitment 2025: Technical Specialist – Imaging Solution Job in Bangalore | Apply Now for Mid-Level IT Role
HCLTech Recruitment 2025: Technical Specialist – Imaging Solution Role in Bangalore | 2.5–5 Years Experience Required
Meta Description:
Explore the exciting opportunity to join HCLTech as a Technical Specialist in Bangalore. Ideal for professionals with 2.5–5 years of experience in Imaging Solutions. Apply now!
🔍 Job Opening: Technical Specialist – Imaging Solution | HCLTech | Bangalore
Job Title: Technical Specialist
Job Location: Bangalore, India
Experience Required: 2.5 – 5 Years
Industry: Information Technology & Services
Employment Type: Full-time
No. of Openings: 1
Date Posted: 16 May 2025
Qualification: B.Tech (Bachelor of Technology)
Primary Skill: DWP-WPE-IMAGING SOLUTION
Requisition Type: Technical Role (Mid-Level)
🏢 About HCLTech
HCLTech is a leading global technology company, driving transformative solutions across various industry verticals. With operations in more than 60 countries, HCLTech empowers clients to embrace digital innovation, engineering excellence, cloud capabilities, and AI-based optimization. Known for its unwavering commitment to environmental, social, and governance (ESG) goals, HCLTech nurtures a culture of inclusion, sustainability, and high-performance.
Why HCLTech?
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Operates in 60+ countries
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Workforce of 225,000+ professionals
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Serves Fortune 500 companies globally
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Strong emphasis on ESG and digital sustainability
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Recognized for leadership in digital engineering and cloud services
🧠 Role Overview: Technical Specialist – Imaging Solutions
HCLTech is seeking a Technical Specialist with hands-on expertise in Workplace Engineering and Imaging Solutions to join its operations in Bangalore. This role is tailor-made for IT professionals who are passionate about managing desktop, imaging, and remote support solutions while driving continuous improvement and customer satisfaction.
As a mid-level professional in the Workplace Engineering vertical, you will be expected to independently resolve complex technical issues, mentor junior team members, manage knowledge resources, and ensure first-call resolution for client issues. This position offers a unique opportunity to be part of a high-performing team that ensures the smooth delivery of IT services and exceeds customer satisfaction metrics.
🎯 Key Responsibilities
🔧 1. Ticket Management & SLA Compliance
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Independently resolve service requests and incidents within predefined SLAs
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Manage high-volume ticket queues with accuracy and adherence to timelines
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Minimize ticket reopens and rejections by ensuring quality resolution
🔍 2. Root Cause Analysis & Escalation Handling
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Analyze recurring incidents and contribute to root cause investigations
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Take ownership of on-call escalation support and ensure incident containment
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Collaborate with cross-functional teams for resolution of complex issues
💬 3. Customer Satisfaction & First Call Resolution
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Deliver resolutions with a first-time fix approach to maximize CSAT (Customer Satisfaction)
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Maintain a professional tone and effective communication with stakeholders
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Reduce incident bounce-backs and increase user trust in IT support
📚 4. Knowledge Management & Documentation
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Update internal knowledge bases with resolution steps and learnings
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Create and maintain documentation for new processes or updates in the imaging solutions domain
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Promote documentation culture to support faster problem-solving and knowledge sharing
👨🏫 5. Training and Mentoring
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Provide coaching to junior analysts and new joiners
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Assist in onboarding sessions, shadowing exercises, and technical walkthroughs
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Contribute to upskilling initiatives and internal workshops
✅ Required Skills & Technical Competencies
💻 Primary Skill – Imaging Solution (DWP-WPE-IMAGING SOLUTION)
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Deep understanding of workplace imaging platforms and tools
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Proficiency in configuring and deploying OS images in enterprise environments
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Knowledge of SCCM, MDT, PXE Boot, and Windows Deployment Services (WDS)
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Experience with driver management, BIOS updates, and automation of provisioning
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Familiarity with Windows 10/11, Group Policy Objects (GPO), and patch management
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Troubleshooting imaging-related errors, network deployment issues, and driver conflicts
🌐 Secondary Competencies
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal abilities
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Time management and ability to work under pressure
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Customer-first mindset with a keen focus on satisfaction and feedback
🎓 Educational Qualification
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Bachelor’s Degree in Engineering/Technology (B.Tech) from a recognized university or institution
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Specialization in Computer Science, Electronics, Information Technology, or related disciplines preferred
📈 Career Growth & Benefits at HCLTech
HCLTech offers a nurturing environment that encourages continuous learning, skill development, and internal mobility. As part of the global workforce, you gain access to:
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Technical Certification Programs
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Leadership Development Pathways
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Global Role Transition Opportunities
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Health & Wellness Programs
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Competitive Compensation & Perks
📍 Why Choose Bangalore as a Work Location?
Bangalore, India’s “Silicon Valley,” offers an ecosystem rich in technological innovation, career advancement, and lifestyle benefits. HCLTech’s Bangalore campus is equipped with state-of-the-art infrastructure and provides opportunities to work on global projects while maintaining a strong work-life balance.
Advantages of Working in Bangalore:
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Access to India’s top tech talent and innovation clusters
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Excellent connectivity, amenities, and educational institutions
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Culturally vibrant and professionally rewarding environment
🚀 How to Apply
If you’re ready to take your IT career to the next level and make an impact in enterprise workplace solutions, this is your opportunity. Join HCLTech and help drive excellence in end-user computing and imaging solution delivery.
Application Steps:
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Visit the official HCLTech Careers Portal
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Search for “Technical Specialist – Imaging Solution – Bangalore”
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Click on Apply Now and complete the online application form
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Attach your updated resume and relevant certifications
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Submit your application and wait for follow-up from the recruitment team
📝 Pro Tips for Applicants
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Customize your resume to highlight relevant experience in imaging solutions and ticket-based IT support
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Include measurable outcomes like SLA performance, CSAT scores, and successful project implementations
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If available, list certifications in ITIL, Microsoft Endpoint Manager, or related workplace engineering domains
🔚 Conclusion
The Technical Specialist role at HCLTech’s Bangalore office presents a fantastic opportunity for mid-level professionals with expertise in imaging solutions. If you’re looking for a dynamic and rewarding work environment that encourages technical growth, customer satisfaction, and global exposure, this is your ideal role.
Take the first step toward joining a team that values innovation, collaboration, and engineering excellence. Apply today and become part of HCLTech’s digital future.