HCLTech Hiring 2025: Senior Specialist – Citrix NetScaler Support Role in Bangalore | Apply Now for Mid-Level IT Careers

May 17, 2025 Indianjobhub

HCLTech Recruitment 2025: Senior Specialist – Citrix NetScaler Support Role in Bangalore

Meta Description:
HCLTech is hiring a Senior Specialist for Citrix NetScaler Support in Bangalore. Ideal for professionals with 2.5–5 years of experience. Apply now for this full-time opportunity.

Are you a skilled IT professional with expertise in Citrix NetScaler and looking for the next big career move? HCLTech, a global leader in technology and innovation, is inviting applications for the position of Senior Specialist – Citrix NetScaler Support at its Bangalore campus. This is a fantastic opportunity for mid-level professionals to join a dynamic support team and deliver high-impact services to enterprise clients.

🏢 About HCLTech

HCLTech is a global IT services and consulting company known for its commitment to innovation, sustainability, and digital transformation. With operations in more than 60 countries and a workforce exceeding 225,000 professionals, HCLTech empowers businesses through services spanning engineering, cloud, cybersecurity, and digital workplace solutions.

Whether delivering mission-critical infrastructure support or spearheading next-generation AI initiatives, HCLTech combines global reach with local expertise to solve the world’s toughest business challenges.

🧑‍💼 Job Overview: Senior Specialist – Citrix NetScaler Support

Job Title: Senior Specialist
Experience Required: 2.5 to 5 Years
Job Location: Bangalore, India
Employment Type: Full-Time
Industry: Information Technology / IT Services
Educational Qualification: B.Tech (Bachelor of Technology)
Primary Skill: Tools and Standards – Support – Citrix NetScaler
No. of Positions: 1
Posting Date: 16 May 2025

🎯 Role Summary

As a Senior Specialist, you will play a pivotal role in providing technical support for Citrix NetScaler environments. The role involves managing escalated incidents, analyzing root causes, and ensuring that customer experience remains a top priority through effective resolution and continuous improvement practices.

You will serve as a point of escalation for complex technical challenges, deliver top-tier support within defined SLAs, and contribute actively to internal knowledge bases and process improvements. This position is best suited for candidates with a strong background in Citrix infrastructure, a customer-first mindset, and a passion for proactive problem-solving.

🧠 Key Responsibilities

1. Incident Management and SLA Compliance

Resolve technical issues independently while meeting agreed service levels
Handle incident queues, ensuring timely responses and closure
Maintain low rates of incident reopens and rejected resolutions
Prioritize tasks based on urgency and business impact

2. Root Cause Analysis & Escalation Handling

Conduct thorough diagnostics for recurring issues and outages
Work closely with cross-functional teams to identify long-term solutions
Provide detailed RCA (Root Cause Analysis) documentation and feedback
Serve as the technical escalation point for unresolved critical incidents

3. Customer Experience & First Call Resolution

Ensure high First Call Resolution (FCR) rates for inbound support tickets
Foster customer satisfaction through clear communication and prompt service
Engage with clients and end-users to understand technical pain points
Deliver personalized resolutions that align with user environments

4. Knowledge Base Contribution

Create, review, and update internal documentation for troubleshooting steps
Share best practices and technical notes for wider team utilization
Encourage the adoption of standardized support processes through documentation
Reduce time-to-resolution by expanding self-help and automation resources

5. Coaching, Mentorship, and Training

Mentor junior analysts and support team members
Conduct peer training sessions to build team capability
Assist in the onboarding of new team members and share relevant tools/processes
Promote continuous learning and a collaborative work culture

✅ Required Skills and Technical Expertise

🔧 Primary Skill: Citrix NetScaler Support

Experience supporting Citrix ADC (NetScaler) load balancers and gateways
Proficiency in configuring, managing, and troubleshooting Citrix infrastructure
Understanding of virtualized environments, including XenApp/XenDesktop
Knowledge of access control, SSL VPN, GSLB, and HTTP/HTTPS traffic management
Familiarity with networking concepts: TCP/IP, DNS, firewalls, and routing

🧩 Additional Technical Skills

Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, etc.
Familiarity with incident and change management best practices
Good understanding of enterprise architecture and infrastructure components
Strong scripting skills (PowerShell/Bash) are a plus

🎓 Educational Qualification

Bachelor’s degree in Engineering or Technology (B.Tech)
- Preferred fields: Computer Science, Electronics & Communication, Information Technology

🌟 What Makes This Opportunity Unique at HCLTech?

🚀 Professional Growth

Work in a high-impact role with visibility across multiple IT domains
Access to industry certifications and learning portals
Internal mobility opportunities and career advancement

🌍 Work Culture and Values

Employee-first policy and inclusive leadership
Emphasis on sustainability and innovation
Diverse workforce from over 160+ nationalities

💼 Workplace Flexibility

State-of-the-art office in Bangalore
Hybrid work options may be available depending on the project
Supportive leadership that encourages autonomy and decision-making

📍 Why Choose Bangalore?

Bangalore, also known as India’s Silicon Valley, is a thriving technology hub offering a unique blend of career growth and quality of life. HCLTech’s Bangalore facility offers the following advantages:

Collaboration with top-tier IT professionals
Exposure to global projects and innovation labs
A well-connected urban center with modern infrastructure
Access to education, healthcare, and recreational amenities

📝 How to Apply

If you’re ready to take your IT support career to the next level with a globally recognized employer, don’t miss out on this opportunity.

Application Process:

Visit the official HCLTech
Search for the job title: Senior Specialist – Citrix NetScaler Support – Bangalore
Fill out the online application form
Upload your latest resume
Add a compelling cover letter highlighting relevant experience and certific

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