Customer Care Executive Jobs in Khordha 2025 | Conneqt Business Solutions Hiring 50 Full-Time Graduates | Apply by 10 May
Customer Care Executive
Job ID: 20W85-1151259770781J
Company Name: Conneqt Business Solutions Limited
Organization Type: Private Company
Sector: IT and Communication
Functional Area: Customer Care / Client Service
Functional Role: Customer Service Executive (Inbound and Outbound Support)
Employment Type: Full-Time
Work Mode: On-site (Khordha location)
Number of Openings: 50
Salary: Not disclosed (based on skills and experience)
Posted On: 30 April 2025
Last Date to Apply: 10 May 2025
Minimum Qualification Required: Graduate in any discipline
Preferred Gender: Male
Contact Person: Kashinath Mishra
Email: Kashinath.Mishra@Digitide.com
Mobile: +91 9679371862
Job Description
As a Customer Care Executive, you will be responsible for managing both inbound and outbound interactions with customers through calls, emails, and live chat. Your role is to listen to customer issues, provide accurate solutions, and ensure customer satisfaction in every interaction.
Key Responsibilities
Attend inbound calls from customers related to product queries, service requests, billing issues, or general support.
Make outbound calls to follow up on unresolved queries, collect feedback, or provide updates.
Respond to customer emails and live chat requests professionally and promptly.
Understand customer concerns, document issues, and escalate when necessary to the technical or backend team.
Achieve daily call handling targets and maintain call quality standards.
Deliver accurate information and resolutions in a clear and friendly manner.
Record all interactions in CRM or designated support tools.
Ensure first-call resolution whenever possible to avoid repeat follow-ups.
Required Skills
Excellent verbal and written communication skills in English and regional language.
Ability to handle inbound and outbound customer service calls.
Strong listening and problem-solving skills.
Familiarity with basic computer operations and typing.
Ability to multitask and remain calm under pressure.
Customer-centric attitude and willingness to help users with empathy.
Adaptability to work in a target-driven BPO environment.
Eligibility Criteria
Educational Qualification:
Minimum Required: Graduate in any stream (Arts, Commerce, Science, or Management)
Age Criteria:
Open to candidates aged 18 years and above
Gender Preference:
This position currently has a preference for male candidates based on client support requirements.
Preferred Experience
Freshers are welcome.
Candidates with prior experience in BPO, call centers, or customer support will be given preference.
Experience in handling telecom, e-commerce, or banking customer calls is an added advantage.
Benefits of Working at Conneqt
Exposure to top clients and service platforms
Structured training program and onboarding support
Attractive incentives and performance bonuses
Opportunities for career progression and promotions
Supportive team and professional work environment
Employee wellness and recognition programs
Career Growth Path
Conneqt encourages internal career growth through defined paths:
Customer Care Executive → Team Leader → Process Trainer → Operations Manager
The company regularly promotes high performers through skill development, certifications, and leadership programs.
How to Apply?
Interested candidates must:
Prepare an updated resume/CV
Email it to: Kashinath.Mishra@Digitide.com
Or contact HR directly at +91 9679371862 via call or WhatsApp
Mention “Application for Customer Care Executive – Khordha” in the subject or message
Shortlisted candidates will receive interview details and assessment guidelines
Application Timeline
Job Posted: 30 April 2025
Last Date to Apply: 10 May 2025
Interview & Joining: Rolling basis (early applicants get priority)
Work Environment
Full-time, office-based role (Khordha)
Rotational shifts may apply depending on client project
Weekly off (typically 6-day work week)
Fixed desk with system login
Call floor supervision and regular feedback sessions
Why Join Conneqt?
Reputed employer with strong PAN-India presence
Work for top clients in India
No sales targets – pure support-based customer interaction
Perfect for graduates, freshers, and career restarters
Transparent HR and salary structure