Wipro Hiring: Apply for Technical Lead – L1 Role in Coimbatore Today
Technical Lead – L1 | Wipro Careers | Coimbatore, India
Requisition ID: 46338
Location: Coimbatore, India
Company: Wipro Limited
Become a Technical Lead—L1 at Wipro and Drive Digital Excellence
Do you have a passion for providing superior technical solutions and developing strong leadership skills? Wipro Limited seeks energetic professionals to become a Technical Lead – L1 in Coimbatore, India. This is an opportunity to become a vital contributor in shaping client businesses with cutting-edge technology and innovation.
At Wipro, we believe in creating an inclusive, agile, and high-performance culture where the employees are empowered to re-imagine their potential. As a technical lead, you will have the special chance to develop technical skills, lead production teams, and deliver processes smoothly in accordance with global standards.
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a world leader in technology services and consulting. Employed in more than 65 countries with 230,000+ professionals, we are committed to empowering clients to achieve their boldest digital transformation ambitions. Our end-to-end service portfolio encompasses consulting, design, engineering, and operations, architected to address the specific needs of the digital-first world.
To know more, please visit www.wipro.com.
Role Description: Technical Lead – L1
Job Purpose
With your role as a technical lead—L1, your central purpose is supporting day-to-day operational excellence by tracking and boosting the performance of production specialists. You will process technical escalations, guide teammates, maintain SLA adherence, and spearhead process improvements to deliver outstanding customer satisfaction and viable business results.
Key Responsibilities
1. Daily Performance Monitoring and Process Oversight
• Monitor team performance metrics and dashboards to confirm alignment with SLA and quality standards.
• Monitor the number and resolution of transactions on a daily basis, and identify areas where efficiency can be improved.
• Support the team in technical troubleshooting and ensure compliance with standard operating procedures.
• Keep proper records of client queries, steps taken for resolution, and feedback logs.
• Respond to client queries professionally, fulfilling all compliance and quality requirements.
• Provide critical product knowledge to enable team members to successfully and independently address client issues.
2. Technical Escalation Management and Troubleshooting
• Identify and address technical issues beyond the expertise of production specialists.
• Offer in real-time support to address escalated issues within SLA timeframes.
• Escalate unresolved issues to Technical Architects (TA) and Subject Expert Specialists (SES) where needed.
• Offer technical support to clients in a relaxed, polite, and solution-focused manner.
• Provide alternative solutions with the objective of maintaining client relationships and improving user satisfaction.
• Conduct proper follow-ups and callback schedules to ensure compliance and feedback.
3. People Capability and Skill Development
• Mentor production experts to improve technical knowledge and domain expertise.
• Identify skill gaps and conduct triage sessions to fill those gaps efficiently.
• Create and conduct training modules aligned with client products and services.
• Update clients on training sessions and skill-building process progress.
• Continuously update with product releases and industry developments through formal training and self-learning.
• Log common technical problems and suggest remedial action for the team.
Performance Metrics & Key Deliverables
Your performance as a technical lead will be evaluated using three fundamental parameters:
1. Process Efficiency
• Daily number of cases solved.
• Process guideline compliance and quality standards adherence.
• SLA compliance for different service requests.
• Customer satisfaction (NSAT/ESAT) – obtained feedback scores.
2. Team Management
• Productivity rates and efficiency scores.
• Attendance, participation, and overall team health.
3. Capability Development
• Volume and quality of triages achieved.
• Performance in technical tests by team members after training.
Desired Candidate Profile
To excel in this position, candidates must exhibit the following qualifications, abilities, and characteristics:
Qualifications
• Bachelor‘s degree in computer science, information technology, engineering, or a related technical discipline. – versa.
• IT service management or product support-related certifications (preferred but not required).
Experience
• 3–5 years of experience in technical support, IT operations, or process delivery functions.
• Demonstrated experience in team mentoring, process management, and client interaction.
Key Skills
• Strong diagnostic and troubleshooting skills.
• Excellent written and verbal communication skills.
• Hands-on experience with technical tools, software, and client-facing platforms.
• Capacity to resolve escalations with professionalism and urgency.
• Skilled at managing team productivity, skill development, and training programs.
Why Join Wipro as a Technical Lead?
At Wipro, we enable our people to create impact at scale. Here‘s what you can look forward to:
1. Career Development and Learning
• Access to best–in-class training programs and certifications.
• Career mobility and progression within the global Wipro ecosystem.
• Ongoing learning through digital platforms and mentorship initiatives.
2. Diverse and Collaborative Culture
• Work in a diverse and inclusive culture where each voice matters.
• Work with experts from diverse disciplines and geographies.
3. Purpose-Driven Innovation
• Be a part of Wipro‘s purpose to reinvent industries with technology and innovation.
• Be a part of groundbreaking projects that enhance lives and create a sustainable future.
A Call to Reinvent—Join the New Wipro
Reinvention is in our genes at Wipro. We are creating a new-age Wipro that is agile, customer-centric, and future-ready. The digital era calls for audacious thinking—and we‘re on the lookout for individuals willing to reimagine their careers and define the future of business.
We welcome applications from individuals from all backgrounds and actively encourage disabled candidates to join our diverse team. If you’re motivated by curiosity, by innovation, and by the need to make a difference, then this is where you belong.
How to Apply
Are you ready for the next stage in your career?
Click below to apply for the Technical Lead – L1 position at Wipro in Coimbatore, India, and start your career with one of the world‘s top IT services employers.